This is the Message I get when I configure Agentinfo . can someone help
me out ?
Message: Module Kernel/Modules/Agentinfo.pm not found!
Traceback (32374):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
Mit
Hi all,
I've a problem related sending and receiving mail. Our mail server only
supports POP3S. OTRS also supports POP3S right? I saw two options pop3,
pop3s from the admin panel and selected pop3s. Since that time I've
never connected to my mail server. Here is the log entry:
OTRS-PMAccount
I'm using Ubuntu 9.04, so I did a "apt-get install libsoap-lite-perl"
which was already installed. Is there another package that might go
along with this that needs to be manually installed?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Wednesday,
Marco Vannini wrote:
> Try to see if Ticket::Frontend::MenuModule###310-FreeText: is enabled
> in Config Options: Ticket -> Frontend::Agent::Ticket::MenuModule
Activating Frontend::Module###AgentTicketFreeText: in
Frontend::Agent::ModuleRegistration did it for me. I can now mark a
incoming email s
Hi all,
I'm writing some code in PHP at the moment to get one of our other
systems in the organisation to talk to OTRS via the SOAP API interface.
I'm adapting the code example I found at
http://www.mail-archive.com/otrs@otrs.org/msg27452.html (which didn't
work when I originally tried it).
We do not use the auto-responses as most of our responses are customized
per request. We do have some tasks that are repeated and for those we
use the queue responses.
They used to work but they stopped working I think in the upgrade from
2.4.2 to 2.4.3
Thanks for the suggestion.
-H
___
I'm trying to figure out a way to auto-set the ticket responsibility of
incoming e-mail tickets. I can see how to set the agent/owner via the
generic agent but I can't determine a way to set the agent responsibility
for incoming tickets. Can someone please point me in the right direction?
---
I replace the actual values with fake values for the post. The
'mail.mydomain.com' does correspond to our actual mailserver in the
config.
Mike Pierce
Northwest Justice Project
401 2nd Ave S, Suite 407
Seattle, WA 98104
206.464.1519 ext. 273
www.nwjustice.org
Hi,
Looks like you need to change the "mail.mydomain.com" entries to your actual
organization's FQDN and servers.
cheers!
-van
On Wed, Oct 21, 2009 at 7:47 AM, Mike Pierce wrote:
> Here is my config file (I think this is what you were referring to)
>
>
>
>
>
>
>
> # OTRS config file (automat
Here is my config file (I think this is what you were referring to)
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
my ($File, $Self) = @_;
delete $Self->{'SendmailBcc'};
$Self->{'SendmailModule::Port'} = '25';
$
No. 2 separate otrs installations, 1 apache2, 2 databases, but 1 user (and
this created the problem for perl).
T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Wednesday, October 21, 2009 3:28 PM
To: User questions and discussions about OT
gulp
chrooted ? Just otrs installation or with 2 apache running with 2 different
user ?
BTW I live a best response to otrs eng ;)
On Wed, Oct 21, 2009 at 4:19 PM, Tomas J Stehlik wrote:
>
>
> Hi Marco,
>
>
>
> The only thing I was missing were 2 different users. This was the problem.
>
>
>
>
21.10.2009 13:50, Michiel Beijen пишет:
Hi Denis,
You might experience this issue because you have modified the default
autoreplies. They are saved in the database using the iso-8859-1
character set.
If you'd create your own autoreplies, and your system is set to UTF-8,
the replies will also
Hi Marco,
The only thing I was missing were 2 different users. This was the problem.
Regards, T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Wednesday, October 21, 2009 3:11 PM
To: to...@stehlik.co.uk; User questions and discussio
Hi Marco,
Thank you very much.
Regards, T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: Wednesday, October 21, 2009 3:11 PM
To: to...@stehlik.co.uk; User questions and discussions about OTRS.
Subject: Re: [otrs] Two instances of OTRS on
Hi Tomas,
Try this
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=31&ItemID=289
On Wed, Oct 21, 2009 at 3:56 PM, Tomas J Stehlik wrote:
>
> Hello,
>
> Is it possible to install two instances of OTRS on one server? If yes,
> what is the trick in making it working? Thanks.
>
> Kind
Hello,
Is it possible to install two instances of OTRS on one server? If yes,
what is the trick in making it working? Thanks.
Kind regards,
Tomas J Stehlik
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: ht
HI,
you can set out the update time by placing the ticket to pending, but
as soon as an answer comes, then the update time will escalate the
ticket. Both First Response Time and Resolution Time cannot be set
out. Hope this helps.
On Oct 21, 2009, at 3:23 PM, Katta, Lokesh Katta Subramany
Hi All,
Is it possible to Hold ticket when waiting for customer input, so that
the SLA clock stops ticking until there is a further action on the
ticket?
Thanks and Regards,
Lokesh
-
OTRS mailing list: otrs - Webpage: htt
Hey,
I need to test the Agentinfo feature of OTRS, but everytime I enable this
feater the system chrashes and tells me that a Template is missing. Is
there a way to work around this behavior?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardw
Thanks, Michiel.
Looking forward to see it fixed.
Cheers,
Ilya
-Original Message-
From: Michiel Beijen
To: Ilya Kornev ,
"User questions and discussions about OTRS."
Date: Wed, 21 Oct 2009 13:46:22 +0200
Subject: Re: [otrs] encoding and attachments
> Hi Ilya,
>
> You're right, this i
Hi Ilya,
You're right, this is a known issue for filenames containing non-ISO
characters and Internet Explorer 6, 7 or 8 and Safari versions < 4.
Subscribe to this bug if you want to be kept up-to-date:
http://bugs.otrs.org/show_bug.cgi?id=2768
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
6
Hi all.
I use otrs and external database with customer info installed on other
server. When ticket creates in field "Customer ID" I enter the correct
customer ID in correct field and create the ticket. All would be good
but when I wish to see full ticket info (i.e. Ticket Zoom) I will not
rec
Sorry. I was so stupid that tried to attach an empty .txt file which OTRS
didn't allow me to do.
Anything larger than 0kb attaches flawlessly.
Still I have a problem with downloading non-ascii attachments in IE, the name
is garbled.
However, Chrome and Firefox download everything well.
I remember
Please check out the MasterSlave package available in the repositories.
http://www.youtube.com/watch?v=zkc_qTCSloo
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homb
Hi Denis,
You might experience this issue because you have modified the default
autoreplies. They are saved in the database using the iso-8859-1 character
set.
If you'd create your own autoreplies, and your system is set to UTF-8, the
replies will also be created as UTF-8.
HTH,
--
Michiel Beijen
Hi Jeffery,
There were issues with the mod_perl we shipped in previous versions of the
Windows installer, therefore we decided to not ship mod_perl in the
otrs-x.x.x-win-installer-2.1.x series. OTRS runs as CGI, which runs fine but
does require a bit more from the CPU in your web server.
We're wo
Try to see if Ticket::Frontend::MenuModule###310-FreeText: is enabled in Config
Options: Ticket -> Frontend::Agent::Ticket::MenuModule
MV
On Wed, Oct 21, 2009 at 1:43 AM, Rodney McDuff wrote:
> Hi Shawn
>
> Shawn Beasley wrote:
> > This is enabled as a standard feature. Can you put a screensh
Hi,
Try install perl-SOAP-Lite from your distro repository as like as yum
install perl-SOAP-Lite for rh like systems if you can.
LUK
MV
On Wed, Oct 21, 2009 at 12:48 AM, Wesley Song wrote:
> I have loaded the OpenNMS 1.1.0 package into OTRS just fine. I saw that
> there was an update to 1.1.
Good day.
There is a problem when I use autoanswer feature for My Queue.
I send mail into queue in UTF-8 codepage (Russian Language), autoanswer
return message to my inbox with
"You wrote:
"
But reply in ISO-8859-1 codepage and i have unreadable text in
message... and as result history tree o
Hhmmm ...
Can I reply to multiple tickets with 1 email that will sent out to
multiple "customers" ?
I thought that the "bulk action" is for me But now I see it
doesn't ...
Thanks
> Hi All!
> The following error message is in the system log:
> error OTRS-CGI-10 Another Link
> 1. upload the new tarball to /root
I have a better method:
* cd /opt
* download the new otrs-2.4.5.tar.bz2
* ln -s otrs otrs-2.4.5
* stop apache, postfix
* tar xfj otrs-2.4.5.tar.bz2
* cd otrs
* bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data
--otrs-group=www-data --web-group=www-da
Hi All!
The following error message is in the system log:
error OTRS-CGI-10 Another Link already exists within the same type group!
What does it mean?
Maybe (!, because the agent notify me later) an agent want to answer
to multiple tickets with the bulk action, and she says that no ema
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