Hi,
05.07.2016 14:12 - Lars Jørgensen schrieb:
> We are wondering how to change the "Title" field on
> Ticket::Frontend::AgentTicketLockedView
Ticket → Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader
should be the correct setting for the title.
displaying the t
Hi,
12.09.2016 07:16 - Dimitrakakis Georgios schrieb:
> I would like to avoid having the same number of groups as
> those of queues.
Besides of having too many groups, there is no disadvantage in doing this.
There can be configurations where you should avoid this. One thing I can
remember is the
Hi,
23.09.2016 15:15 - Jens Heinrich schrieb:
> 14:56:39 2016: /usr/local/otrs/bin/cgi-bin/installer.pl
> [Fri Sep 23 14:56:39.177924 2016] [cgi:error] [pid 17244] [CLIENT]
> AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl
> [Fri Sep 23 14:56:39.177991 2016] [cgi:error] [pid 17244] [CLIENT]
T
Hi,
19.10.2016 15:51 - claude schrieb:
> I can't change
> Ticket::Frontend::AgentTicketCompose###StateDefault
is it read only? Or always resetted to a state you don't want to have?
Any errors in the logs?
Is the state you enter valid?
--
Florian
--
HI,
11.11.2016 14:04 - Dimitrakakis Georgios schrieb: > Is there a way to put a
menu button that will change the state of
> a ticket from the Agent’s interface when in Zoom View of the ticket?
> I am looking something similar to “Pending”, “Close”, “Decision” etc.
> It can also be located under “M
Hi,
I would like you, not to quote unnecessary information in your mails.
Thanks.
13.11.2016 12:46 - OTRS Ziege schrieb: > my Goal is to get a list of all
unanwsered (by an Agent) and unlocked tickets. > I think i have to do it with
an Database Query.
> But thats the step I need some help.
You
Hi,
15.11.2016 12:29 - claude schrieb:
> I have 3.3.9 OTRS and tooltips of TicketOverviewSmall columns are not
> translated.
First of all you should upgrade to a version 5 (latest is 5.0.14)
and if the translation is missing in this version you can create
bug report (bugs.otrs.org) or do the chan
Hi Ralf,
20.12.2016 14:37 - Ralf Hildebrandt schrieb:
> When answering a ticket, the agent can appen attachments to their
> answer. And they can delete attachments from the reply.
>
> But, once an attachment has been added, the agent cannot verify (by
> clicking on the attachment) if he/she attach
Hi,
25.01.2017 08:03 - Dimitrakakis Georgios schrieb: > I am trying to find some
instructions on how to create a
> new dashboard widget that will show both the “new” and “open” tickets.
> (...)
> So, how can I create a new one that will combine and show both of them?
create your own .xml
have
Hi,
18.04.2017 15:04 - Henry Combrinck schrieb: > (...)
> The manual only refers to doing this to get escalations going, however
> this is not working for me,
the escalation usually works fine :)
> and I see the intertubes sprinkled with references to setting up a
> GenericAgent.pm to handle
Hi,
29.05.2017 22:59 - Moises Silva schrieb: > Is there anyone that know if
possible to disable the option reply
> for tickets with states "closed successful", "closed unsuccessful" and
> "closed with workaround"?
have a look here
[1]http://doc.otrs.com/doc/manual/admin/stable/en/html/customiza
Hi,
24.06.2017 11:53 - renu kadian schrieb: > Any one help me its an urgent .
The mailing list is not a support channel, it is a community, so you have to
be
pacient sometimes ;-)
On Sat, Jun 24, 2017 at 2:22 PM, renu kadian <[1]renupran...@gmail.com>
wrote:
when I have show ticket stat
Hi,
28.06.2017 01:43 - Jeff Johnson schrieb:
> I performed an upgrade on a functional 4.0.13 OTRS system (Linux, MySQL,
RHEL6.7)
> to OTRS v5.0.20. I followed the upgrade process in the OTRS v5 HTML manual.
>
> The upgrade appears to have worked but the Agent UI in the browser is still
the
> "OTRS
Hi,
25.08.2017 18:54 - Matteo Sgalaberni schrieb:
> I would like to auto-login into "customer.pl" by clicking on a link on an
our CRM.
> I see that a quick way is it passing user/pass to the URL, but it's not a
security
> best practice.
I would recommend a real single sign on. You'll find ne exam
Hi,
- Danny Josue Duran Calderon schrieb: > Is there a way to do a stats graph in
the statistics module similar to
> the 7 days stats on dashboard? I would like to do this with some filter
> per queue if its possible.
Please check
[1]http://doc.otrs.com/doc/manual/admin/stable/en/html/statistics-
Hi,
- Willian Silva wrote:> How can I hide fields like: Service, SLA, Owner,
Responsible from
> the new phone ticket screen ?
> I wanna hide this for certain agents / roles. Is it possible ?
You can not hide these fields in the new phone screen without coding.
You can use process dialogues, i
Hi,
31.12.2018 16:38 - William Edwards | Cyberfusion schrieb: > When I create a
new ticket I can only choose states with type 'open'.
> When I create a new ticket I often want to use state with name 'waiting
> for customer' which is of type 'pending auto'.
Without any changes on your installation
Hi,
31.01.2019 16:41 - Alexis HAUSER schrieb: > > I am trying to change the size of
the displayed messages when you
> > read a ticket. Any idea how to do so?
I use the zoom function of my computer.
but there is a option Frontend::RichText::DefaultCSS in system
configuration to change the E
Hi,
25.06.2019 13:47 - Gökhan Öner schrieb:
> Although there is an installation manual for OTRS 7, i couldn't find the
installation (rpm) file or tarball.
> Does anyone know where can i obtain it?
OTRS changed the strategy/license and so the latest version is available for
OTRS customers only.
Hi Nick,
19.09.2019 20:59 - Nick Bright schrieb:
> I'm working on upgrading to v6, and in the process I'm getting an error
> on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
> database.
>(...)
> [Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
> Cannot a
Hi,
30.10.2019 10:27 - Mathias Waack schrieb:
> Finally I was able to delete these tickets using the generic agent.
> But since then our otrs does not send any email. The communication
> logs shows again more than 1000 open communications and the number
> is constantly growing. Why is otrs qu
Hi,
06.11.2019 14:37 - Ralf Hildebrandt schrieb:
> We have queues where autoreply is activated.
> But we don't want to reply to vacation autoresponders and the like.
> Is that possible?
you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES
but then you'll lose the mail. This is
Hi
22.11.2019 00:41 - Nick Bright schrieb:
> How can I enable useful functions in the embedded ckeditor
Upgrading should not damage your configuration. But you can check
the enhanced mode for the editor in the system configuration.
Needs to be enabled for ck editor tables and more.
regards
--
Hallo Ralf,
11.12.2019 13:16 - Ralf Hildebrandt schrieb:
> Feeling stupid, but how do I set the priority of a ticket (OTRS6) in
> the webinterface?
>
> I do see a "grey rectangle" indicating priority 3 ("normal") but I
> can't seem to alter that.
usually it is Action=AgentTicketPriority
dependin
Hi Jeff,
On Fri, Jan 03, 2020 at 06:30:17PM -0800, Jeff Johnson wrote:
> I have (had) a well functioning OTRS6 system until a ticket hit 120+
> articles. Now when that ticket is opened by an agent the browser becomes
> unresponsive and the server otrs/cgi process hits 100% CPU and stays there.
>
>
Hi Jeff,
Please ignore my first answer, I misinterpreted you mail.
04.01.2020 03:31 - Jeff Johnson schrieb:
> I have (had) a well functioning OTRS6 system until a ticket hit 120+
> articles. Now when that ticket is opened by an agent the browser becomes
> unresponsive and the server otrs/cgi
Hi,
>
> One frustrating point in using OTRS is that all the sent articles from OTRS
> Team appears with the same generic name (for example : Support Team) because
> we use the same generic email address (for example : [1]supp...@support.com).
>
> Is it possible to change this sender’s name to t
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