[otrs] About changing the default installation directory on SLE12

Hi everyone, To follow the installation instruction, the default installaton directory is /opt/otrs/.. Now I want to put the default directory to /srv/www/otrs... on SLE12, but it does not work and shows: Server error! The server encountered an internal error and was unable to complete your

Re: [otrs] About changing the default installation directory on SLE12

Hi Guangzhong, fix this file: /opt/otrs/script/apache2-perl-startup.pl -Never 2016-12-29 17:30 GMT+08:00 Yang Guangzhong : > Hi everyone, > > To follow the installation instruction, the default installaton directory is > /opt/otrs/.. > > Now I want to put the default directory to /srv/www/o

Re: [otrs] GenerticAgent does not work (OTRS4)

Hello, none of those two does trigger anything: $HOME/bin/otrs.GenericAgent.pl >> /dev/null $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null If i add a Generic Job in the Web Gui, should it be then generated here? /var/www/otrs/Kernel/Config/GenericAgent.pm Or will it only be saved in the data

[otrs] Disable dynamic field by acl

Good morning, how do I create an ACL that disables a dynamic field when I select a service? I get it to enable certain values ​​when I select the services, but I need to be disabled when I select some services that do not have children, I have not been able to reach you. I would appreciate the