Re: [otrs] Customer frontend

2016-08-12 Thread Martin JERGA
-boun...@lists.otrs.org] On Behalf Of Mikey van der Worp Sent: Thursday, August 11, 2016 3:06 PM To: User questions and discussions about OTRS. Cc: Bogdan Kovachev ; User questions and discussions about OTRS. Subject: Re: [otrs] Customer frontend Hi Martin, My apologizes for mailing again. Did you by any c

Re: [otrs] Customer frontend

2016-08-11 Thread Mikey van der Worp
nt: Wednesday, August 3, 2016 4:48 PM To: User questions and discussions about OTRS. <mailto:otrs@lists.otrs.org> Cc: User questions and discussions about OTRS. <mailto:o...@otrs.org> Subject: Re: [otrs] Customer frontend Hmm, I think your answer will solve my issue, basically indee

Re: [otrs] Customer frontend

2016-08-04 Thread Mikey van der Worp
lt;mailto:otrs@lists.otrs.org> Cc: User questions and discussions about OTRS. <mailto:o...@otrs.org> Subject: Re: [otrs] Customer frontend Hmm, I think your answer will solve my issue, basically indeed the user should be able to access the full queue where I assign it to. Can you tell me

Re: [otrs] Customer frontend

2016-08-03 Thread Martin JERGA
iscussions about OTRS. Cc: User questions and discussions about OTRS. Subject: Re: [otrs] Customer frontend Hmm, I think your answer will solve my issue, basically indeed the user should be able to access the full queue where I assign it to. Can you tell me what and where I need to change this

Re: [otrs] Customer frontend

2016-08-03 Thread Mikey van der Worp
21 AM To: User questions and discussions about OTRS. <mailto:otrs@lists.otrs.org> Cc: User questions and discussions about OTRS. <mailto:o...@otrs.org> Subject: Re: [otrs] Customer frontend Hi Martin, We want to create a useraccount for the customer.pl, this accounts needs to be able

Re: [otrs] Customer frontend

2016-08-03 Thread Martin JERGA
ailto:otrs-boun...@lists.otrs.org] On Behalf Of Mikey van der Worp Sent: Wednesday, August 3, 2016 11:21 AM To: User questions and discussions about OTRS. Cc: User questions and discussions about OTRS. Subject: Re: [otrs] Customer frontend Hi Martin, We want to create a useraccount for the customer.pl

Re: [otrs] Customer frontend

2016-08-03 Thread Mikey van der Worp
Hi Martin, We want to create a useraccount for the customer.pl, this accounts needs to be able to see "ALL" tickets in a queue, so without the use of customer codes. The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all th

Re: [otrs] Customer frontend

2016-08-03 Thread Martin JERGA
Hello Mikey, I could not understand your question. Could you describe your business requirement in more details. Martin On Aug 3, 2016 10:52 AM, Mikey van der Worp wrote: Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mike

Re: [otrs] Customer frontend

2016-08-03 Thread Mikey van der Worp
Still nobody? Does really nobody has a clue about this? Mikey On 08/01/2016 02:28 PM, Mikey van der Worp wrote: Hi all, I want to be able to create a user for the Customer Frontend, and assign it to a full queue. Without account codes or anything as some tickets are