Hi just to follow up. Don't bother checking that link.
Goto Kernel/Config/Files/XML look in Ticket.xml
Create a new Whatever.xml with copied entries of match 1 etc as you need.
You have to rebuild the db to apply the changes. I've been waiting on
confirmation that the db is rebuild is non-destruct
Look here
https://blog.otrs.com/2016/12/21/using-postmaster-filters-raw-emails/
Check out the attachment at the bottom. I believe it just goes into the
config XML folder. Will be testing later. Obviously you'll need to adjust
it to your needs.
On Thu, 28 Feb 2019, 05:37 Anthony F McInerney, wrote
Hi. On mine the 3rd example is ticket reject. I just hijacked it and
changed the module to match. Worked fine. To add more I believe you have e
to add them as a module yourself.
On Wed, 27 Feb 2019, 11:23 Ml Ml, wrote:
> PostMaster::PreFilterModule###2-Match seems to do the trick.
>
> How can i
PostMaster::PreFilterModule###2-Match seems to do the trick.
How can i add a "PostMaster::PreFilterModule###3-Match" config?
I can only choose up to ###2-Match.
Thanks,
Mario
On Wed, Feb 27, 2019 at 11:24 AM Ml Ml wrote:
>
> Hello Renee,
>
> that works pretty well. Thanks.
>
> Can i also cont
Hello Renee,
that works pretty well. Thanks.
Can i also control the folow up state? Right now the tickets get
unlocked. But i want to control by the subject if they should be
unlocked or untouched.
Any ideas on that? Is this a job for the postmaster filter?
Thanks,
Mario
On Fri, Feb 22, 2019 a
Hi Mario,
you could do this with the ExternalTicketNumber sysconfig settings. You
need a dynamic field where the order number is stored. Then you can define
in the sysconfig setting how OTRS can find the order number (it's a
regular expression) and where to store it...
Cheers,
Renée
Am 22.02.19
Hello again,
we have tickets with a unique Order numbers in the Body/Text. Based on
that order number we have incoming Ticket "traffic".
Right now, i have to manually search for the existing ticket and merge it.
How can i automate this? With the Postfilter or Generic Agent?
A simple example wou
