Hello,
can i set a signature by user or group in OTRS 6?
Thanks,
Mario
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Sorry, just realized i coded it myself (iframe) ;o)
I hope i did not waste your time and at least put a smile on your face ;)
On Wed, Mar 27, 2019 at 12:50 PM Ml Ml wrote:
>
> Hello,
>
> can i configure or disable the Activities Module on the Agent Dashboard?
>
&g
Hello,
can i configure or disable the Activities Module on the Agent Dashboard?
Thanks,
Mario
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PostMaster::PreFilterModule###2-Match seems to do the trick.
How can i add a "PostMaster::PreFilterModule###3-Match" config?
I can only choose up to ###2-Match.
Thanks,
Mario
On Wed, Feb 27, 2019 at 11:24 AM Ml Ml wrote:
>
> Hello Renee,
>
> that works pretty well.
Hello Renee,
that works pretty well. Thanks.
Can i also control the folow up state? Right now the tickets get
unlocked. But i want to control by the subject if they should be
unlocked or untouched.
Any ideas on that? Is this a job for the postmaster filter?
Thanks,
Mario
On Fri, Feb 22, 2019 a
Hello again,
we have tickets with a unique Order numbers in the Body/Text. Based on
that order number we have incoming Ticket "traffic".
Right now, i have to manually search for the existing ticket and merge it.
How can i automate this? With the Postfilter or Generic Agent?
A simple example wou
se wether
> see 1 or all articles
>
> [image: image.png]
> [image: image.png]
>
> Regards
>
>
> El jue., 21 feb. 2019 a las 10:18, Ml Ml ()
> escribió:
>
>> Hello!
>>
>> in AgentArticleZoom you can select if you want to show all articles of
>> a ti
Hello!
in AgentArticleZoom you can select if you want to show all articles of
a ticket or just one.
Can you point me the source code or sysconfig where i could change the
"SELECT LIMIT 1" to like "SELECT LIMIT 10" ?
I would like to show all articles OR the last 10 (not just one).
Than
Hello List,
i have "MoveTicketLinkedObjects" installed from:
https://opar.perl-services.de/dist/MoveTicketLinkedObjects-6.0.1
Which works fine. However, if i add an appointment to the ticket, the
LinkeTicket Table moves to the end of the Ticket and just the
Appointment stays on top.
Can i configu
Hello Rother,
thanks for the input. On the other hand its insane to load a Article with
all 350 Articles. Most of the time the last few are the important ones :)
Would you guys think it would be a good idea to add a plugin which limits
the default Articles to the last 10 (or 20) Articles?
Cheers
Hello Matthias,
i am talking about "AgentTicketZoom".
The search and queue performs quite well.
Thanks,
Mario
On Tue, Feb 5, 2019 at 6:50 AM wrote:
>
> Hey Mario,
>
> you can change the standard setting at these keys in the sysconfig:
> PreferencesGroups###TicketOverviewSmallPageShown
> Prefer
Hello,
after updating to OTRS6 the Customer Number in AgentTicketCustomer
seems to be mandatory.
I checked the code, and if remove readonly="readonly" then it works
like i want. How can i fix this with sysconfig?
[%
IF Required %]* [% END %][%
Translate("Customer ID") | html %]:
[% IF Req
Hello,
i have about 63.000 Articles and 94.000 Tickets (huh? thats possible?)
After Upgrading from OTRS 4 to 6 Tickets with more than 200 Articles
are very slow. About 30Secs to load.
If i set the view to display only the last/one Article it just needs 6 seconds.
I read:
https://doc.otrs.com/d
Cool! Thanks
On Fri, Feb 1, 2019 at 8:38 AM Renee B wrote:
>
> Hi Mario,
>
> This should work:
> https://opar.perl-services.de/dist/SetPendingTimeHourMinute
>
> Regards,
> Renée
>
> Am 01.02.19 um 08:34 schrieb Ml Ml:
> > Hello List,
> > is it possible
Hello List,
is it possible to set a static pending time? I would like to have
09:00 p.m. by default.
(i dont want to set an PendingTimeDiff).
If its not possible, could someone point me to the piece of code where
i can set it manually?
I wasn´t able to find it.
(AgentTicketPending.tt inlcudes Age
Hello List,
after Updating to OTRS 6 the "Inform Sender" Box is ticket by default
if i merge tickets.
How can i disable (uncheck) it by default?
Cheers,
Mario
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n/otrs.GenericAgent.pl >> /dev/null
> */10 * * * *$HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
>
> So probably the only thing that you are missing is the "-c db" bit
>
>
> On 25 December 2016 at 07:19, Ml Ml wrote:
>>
>> Hello List,
>>
Hello List,
i am running OTRS4 and i set up a Generic Agent in the Web GUI.
If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets.
If i run the following on the command line, it does not find any ticket match:
otrs:~# su - otrs
otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl
Job: 'sen
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