I believe that you can change the ticket format. The setting is in the admin
section somewhere. (There was a thread a long while back on the subject.) The
format you're mentioning i do not believe will work. The format includes more
than what you reference.L.Q. MarshallOne's strength is only det
Once upon a time I needed to change the merging of an article into the wrong
ticket. After an analysis of the database discovered that …
update article set ticket_id= where id=;
I don’t know if this is still valid… I was working with an old DB version at
the time. May allow you to progra
On 7/11/18 05:45 (GMT-05:00) TC saidWe have a user that would like to be
able to view OTRS tickets from 2 different projects/orgs.
Q: Is there a way to associate a user acct to more than one Customer org ?
Been a while since setting this up but the following link should help get you
star
Possible but requires direct DB edits which is certainly not recommended.
(Backup backup and backup the backup)
L.Q.MOne's strength is only determined when the challenge seems overwhelming.
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OTRS mailing list: otrs - Webpage
I believe that is a setting in the queue configuration.
L.Q. Marshall
One's strength is only determined when the challenge seems overwhelming.
Original message
From: Ralph Seichter Date:
9/28/16 06:51 (GMT-05:00) To: otrs@lists.otrs.org
Subject: [otrs] Discard follow-ups to
