2019. 02. 22. 13:42 keltezéssel, Salač, Martin írta:
> I observe strange behavior with backslash “\“ in search string.
> If \ is in the middle or at the end of string – search returns no results.
> \ at the begin of search string is ok and relevant results are returned.
Hello Martin,
thank you for
Hi all,
I would like to filter the list of tickets in the "Status View: Open
tickets". For instance by excluding some queues or senders. Is this
possible in otrs6? Or is it possible (and how) to create my "own" list
of tickets with my custom filters?
Mathias
-
Good afternoon,
I have fresh installation of OTRS6 and I face a problem with fulltext search.
I observe strange behavior with backslash "\" in search string.
If \ is in the middle or at the end of string - search returns no results.
\ at the begin of search string is ok and relevant results are
Hi Mario,
you could do this with the ExternalTicketNumber sysconfig settings. You
need a dynamic field where the order number is stored. Then you can define
in the sysconfig setting how OTRS can find the order number (it's a
regular expression) and where to store it...
Cheers,
Renée
Am 22.02.19
Hello again,
we have tickets with a unique Order numbers in the Body/Text. Based on
that order number we have incoming Ticket "traffic".
Right now, i have to manually search for the existing ticket and merge it.
How can i automate this? With the Postfilter or Generic Agent?
A simple example wou
Hello Alvaro ,
yes, i am aware of that. But "Show all articles" are sometimes too many.
(some tickets have between 200 and 400 Articles)
"Show one article" is to less. I am kind of getting old and sometimes do
not remember what i wrote 3 Articles before :)
The perfect goal would be:
- "Show all
