Hello Hinrich,
the external ID is stored in a dynamic field (if you use the
ExternalTicketnumberRecognition). So you can activate that field in any
dialog you want:
*) First check, which dynamic field is used (SysConfig -> Ticket ->
Core::Postmaster)
*) Activate the field in AgentTicketZoom
Hello,
we are using OTRS 5.
We are receiving emails from another ticket system, and we want to bundle them
by external ticket ID.
Is the external ID somewhere visible? First in the database, or also in the
ticket itself in the web interface?
Hinrich
Hinrich Aue
Sr. Software Engineer
Kofax Deve
