Hello list members,
is it possible to configure OTRS 5 to discard all follow-ups sent by
customers for tickets that have been closed? I have configured the Raw
queue to reject follow-ups, and customers do receive "message has been
rejected" auto responses, but follow-up messages for closed tickets
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It should show up if there's an active process ticket where the first
Activity is set to Customer (or Agent and Customer).
On Fri, Sep 23, 2016 at 2:12 AM, Jimmy SUNG wrote:
> Hi All,
>
>
>
> May I ask how to show process ticket selection on customer user interface?
>
>
>
> Best Regards, JS
>
>
Hi,
please do not change values (update, delete, ...) in the database!
Please use the scripts shipped with OTRS or the GenericAgent.
Using OTRS scripts or the GenericAgent handles everthing: Update/delete
the cache, delete information that belong to the ticket.
(eg the SQL statements below do
No worries!
I 've found it!
I had forgotten to add the agent to the customer group at Active Directory!
Regards,
G.
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis
Georgios
Sent: Friday, September 23, 2016 10:42 AM
To: User questions and discussions about OTRS.
Subjec
Dear all,
Is there a way for an agent to login as a customer?
I have setup my OTRS to authenticate users (both agents and customers) via
Active Directory but although they are listed my agents cannot login through
the customer portal.
Is there something I can do in order to allow them to logi
