[otrs] Empty ticket-body in agent zoom view

Dear List, I am facing a strange problem with a fresh standard setup of otrs 5.0.12. New tickets are shown empty (empty body) in AgentZoom-View. In Queue-View everything is ok, The content of the ticket (body) is visible. If I open the ticket (agentticketzoom) the body is empty. It is as if somebod

Re: [otrs] Caching of the AgentDashboard page

* Martin Gruner : > Hello Ralf, > > check the dashboard widget registrations in the SysConfig (example: > DashboardBackend###0260-TicketCalendar). They have a CacheTTL or > CacheTTLLocal entry that you can tweak. Specifically I'm asking about the left hand side containing "Escalated tickets" "n

Re: [otrs] Caching of the AgentDashboard page

Hello Ralf, check the dashboard widget registrations in the SysConfig (example: DashboardBackend###0260-TicketCalendar). They have a CacheTTL or CacheTTLLocal entry that you can tweak. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 5

[otrs] Caching of the AgentDashboard page

I do know that the AgentDashboard page uses some sort of caching, but I want to reduce the TTL to say 1 minute. Where would I do that? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de

Re: [otrs] Auto-expand SubQueues

Am 15.09.2016 um 14:23 schrieb Dimitrakakis Georgios: Renee, Thanks for the info. Although I 've looked for a solution before posting here didn't find it Anyway, the thing is that this changes everything to expanded and not just the queues part... Am I putting it in the wrong place? I am

Re: [otrs] Auto-expand SubQueues

Renee, Thanks for the info. Although I 've looked for a solution before posting here didn't find it Anyway, the thing is that this changes everything to expanded and not just the queues part... Am I putting it in the wrong place? I am on OTRS v.5.0.11 Regards, G. -Original Message---

Re: [otrs] Auto-expand SubQueues

http://forums.otterhub.org/viewtopic.php?f=64&t=32784&p=133987&hilit=jstree#p133987 Kind regards, Renée Am 15.09.2016 um 14:03 schrieb Dimitrakakis Georgios: Dear OTRS community, is there a way to have all sub queues shown automatically without forcing the users to press the little triangle (

[otrs] Auto-expand SubQueues

Dear OTRS community, is there a way to have all sub queues shown automatically without forcing the users to press the little triangle (expand) button each time? Best regards, G. __ Το περιεχόμενο αυτού του ηλεκτρονικο

Re: [otrs] Non english characters in Config.pm

Martin, The "use utf8;" existed in the beginning of the file. The problem was that when editing the file I wasn't on a UTF-8 terminal therefore the letters written there although they were shown correctly in my local language wasn't well understood by OTRS. Regards, G. -Original Messag

Re: [otrs] Non english characters in Config.pm

Hello Georgios, ah, thanks for the follow-up. So there was something else in the file, but not UTF8. That would explain it well. Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: