Re: [otrs] Reg agent name on dashboard

If you want the former behaviour (logout and preferences buttons on the right and display the agent name) you might be interested in http://opar.perl-services.de/dist/MoveLogoutButton-4.0.4. I will port it to OTRS5 today... - Renée Am 15.09.2016 um 07:15 schrieb Sujeeva Tissaarachchi: Hi Pau

Re: [otrs] Reg agent name on dashboard

Hi Paul, It seems its not possible from version 5 onwards. It was there in 3.3.3  Best Regards, Sujeeva Tissaarachchi  From: Paul Joseph Betha To: otrs@lists.otrs.org Sent: Thursday, 15 September 2016, 10:23 Subject: [otrs] Reg agent name on dashboard Hello List, Is it pos

[otrs] Reg agent name on dashboard

Hello List, Is it possible that when an agent logs in to his dashboard, his name can appear on the top of the screen. Though now if we hover the mouse pointer over the start symbol , it would show who is logged in , but is the former possible?

Re: [otrs] Non english characters in Config.pm

OK, for future reference or others with similar problem: This one works as long as you export the $LANG to something UTF-8 (el_GR.UTF-8 in my case) and then edit the file. Regards, G. -Original Message- From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis Georgios

Re: [otrs] Auto Assign Customers to Groups

Martin, "CustomerGroupAlwaysGroups" seems a very good option at the moment! Thank you, G. Δημητρακάκης Γεώργιος Παγκρήτια Συνεταιριστική Τράπεζα Συν.Π.Ε. Διεύθυνση Πληροφορικής Λ. Ικάρου 5, 71306 Ηράκλειο Κρήτης τηλ.: +302810338994, εσωτ. 171 gdimitraka...@pancretabank.gr

Re: [otrs] Auto Assign Customers to Groups

Hello, You have two options: -Use sysconfig option CustomerGroupAlwaysGroups -Extend your AD synchronization to add all groups to all users (not ideal for you, I just wanted to mention it) Martin From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Dimitrakakis Georgi

[otrs] Auto Assign Customers to Groups

Hi! I am trying to setup OTRS to match our environment needs but no luck so far. One of the problems so far is the number of iterations required to perform some actions. For example let's assume that 3queues exist (Q1, Q2, Q3) and each one of them is assigned to the corresponding group (Q1->G