No, only some from /opt/otrs/var/tmp/CacheFileStorable
Just to mention that otrs user is a member of apache group too.
*Phillipe Smith*
-
Linux SysAdmin | Developer
2016-07-27 14:04 GMT-03:00 Carlos Rodríguez :
> Are all OTRS files a
Are all OTRS files and directories in your instance be owned by apache user
instead of otrs user?
((enjoy))
Carlos Rodríguez
> On Jul 27, 2016, at 12:01 PM, Phillipe Smith wrote:
>
> No problems with permissions, otherwise the error would be like "can't
> write."
>
> The permissions
No problems with permissions, otherwise the error would be like "can't
write."
The permissions are OK:
/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6:
drwxrws--- 3 apache apache 60 Jul 27 13:54 2
drwxrws--- 4 apache apache 80 Jul 27 13:54 3
drwxrws--- 3 apache apache 60 Jul 27 13:54 4
drw
Hi Phillipe,
I also agree that it seams to be a permission issue, you can also check the
directory permissions manually to see if there is something unusual.
((enjoy))
Carlos Rodríguez
> On Jul 27, 2016, at 10:57 AM, Phillipe Smith wrote:
>
> I've already done that, also a otrs.DeleteCach
I've already done that, also a otrs.DeleteCache.pl, but the problem
persists.
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Run SetPermissions.pl as admin user.
On Wed, Jul 27, 2016 at 9:48 AM, Phillipe Smith
wrote:
> Analyzing the apache error log, The following errors are getting shown:
>
> ...
> [Wed Jul 27 12:39:13 2016] -e: Can't
> opendir(/opt/otrs/var/tmp/CacheFileStorable/DynamicField/a/3/c): No such
Analyzing the apache error log, The following errors are getting shown:
...
[Wed Jul 27 12:39:13 2016] -e: Can't
opendir(/opt/otrs/var/tmp/CacheFileStorable/DynamicField/a/3/c): No such
file or directory
[Wed Jul 27 12:39:13 2016] -e: at
/opt/otrs//Kernel/System/Cache/FileStorable.pm line
I have tried all the available options (or so i am reasonably sure). But
the API code does not do any email sending, so with the current API it
seems it is not possible. The pull-request seems like a good idea, and
its only missing unit tests to be complete!
On Wed, Jul 27, 2016, at 02:26 PM,
Out of curiosity, are you creating tickets via API that look like "Email
Tickets" by type? Article-Type email-external, perhaps?
https://otrs.github.io/doc/api/otrs/5.0/Perl/Kernel/System/Ticket/Article.pm.html
On Wed, Jul 27, 2016 at 5:40 AM, Renee B wrote:
> This is not possible with stock O
This is not possible with stock OTRS, but there's a pull request...
https://github.com/OTRS/otrs/pull/815
- Renée
Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:
Hello,
I want to use the API to create tickets where the first article is an
outgoing email. I would say about 90% of the tickets
Hello,
I want to use the API to create tickets where the first article is an
outgoing email. I would say about 90% of the tickets we create in OTRS
manually start with an outgoing email, yet I can't seem to find a way to
create the same type of ticket using the API.
Is this possible? I recently i
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