Best Customer Support Practices

2010-12-29 Thread jacob miller
Hi, Am looking towards formulating a document that will encompass best customer support practices. Am looking to formulate the document based on well known best practices and experience from different individuals. Any help will be greatly appreciated. Thanks. Regards, Jacob

Software For Telcos

2011-01-03 Thread jacob miller
Hi, I have been wondering what type of Software do top telcos use. The tracking of Customer circuits to ensure that from marketing,sales,accounts and technical department everything to do with the circuits has to be tracked. Anyone with any help in regards to top software that can be used to ru

SDH Fiber Problem

2011-09-18 Thread jacob miller
clients are unable to pass any meanigful traffic asn browsing is impossible. Any assistance  and direction in terms of any Fiber/SDH forums will be greatly appreciated. Regards, Jacob Miller

Re: SDH Fiber Problem

2011-09-19 Thread jacob miller
switch. I have set the mtu on the interface on the end router to 1600 and still unable to push meaningful traffic. Regards, jacob Miller - Original Message - From: Randy Bush To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19, 2011 9:55 AM Subject: Re: SDH Fib

Re: SDH Fiber Problem

2011-09-19 Thread jacob miller
The entire link is an STM4 that has been channelised. We are using 3xSTM1 for the EoS service. The VCG group is configured with 3xSTM1. Regards, Jacob Miller - Original Message - From: Alastair Johnson To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19,

Re: SDH Fiber Problem

2011-09-19 Thread jacob miller
opening opening .. but the page never gets opened. Regards, Jacob Miller - Original Message - From: Leigh Porter To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19, 2011 11:10 AM Subject: Re: SDH Fiber Problem What exactly do you mean by meaningful traffic? ICMP

Re: SDH Fiber Problem

2011-09-19 Thread jacob miller
;High Order Path Signal Label Mismatch" Regards, jacob Miller - Original Message - From: Leigh Porter To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19, 2011 11:17 AM Subject: Re: SDH Fiber Problem It does sound like an MTU issue. Symptoms are typical. D

Re: SDH Fiber Problem

2011-09-19 Thread jacob miller
Did so and am able to ping through Regards, Jacob Miller - Original Message - From: Leigh Porter To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19, 2011 12:23 PM Subject: Re: SDH Fiber Problem Did you try turning it off and on again? ;-) -- Leigh Port

Re: SDH Fiber Problem

2011-09-27 Thread jacob miller
your assistance on this. Regards, Jacob Miller - Original Message - From: Leigh Porter To: jacob miller Cc: "nanog@nanog.org" Sent: Monday, September 19, 2011 11:17 AM Subject: Re: SDH Fiber Problem It does sound like an MTU issue. Symptoms are typical. Did you try pings e

Speed Test Results

2011-12-23 Thread jacob miller
Hi, Am having a debate on the results of speed tests sites. Am interested in knowing the thoughts of different individuals in regards to this. Regards, Jacob

Hung Telnet Sessions on Sco Unix

2010-05-27 Thread jacob miller
Am running an application on Sco Unix but am having the following problem. Application is hunging sporadically. Am accessing the application via telnet.Have changed the link thinking that this could be the problem but to no avail. Have increased keep alives on the routers and increased capacit

SCO UNIX Errors

2010-06-09 Thread jacob miller
Hi, Am getting the following error from my SCO UNIX box. Any idea as to what they mean. proto: 0, age: 1274191185 locks: inits: sockaddrs: 172.16.3.12 172.16.1.254 route: got message of size 120 RTM_LOSING: Kernel Suspects Partitioning: len 120, pid: 0, seq 0, errno 0, flags : proto:

Monitoring Tools

2010-08-19 Thread jacob miller
Am looking for an opensource network monitoring tool with ability to create different views for different users. Regards,Jacob

Re: Monitoring Tools

2010-08-19 Thread jacob miller
Phil, Am looking for availability reports,bandwidth usage,alerting service and ability to create different logins to users so they can access diff objects Thnks, Jacob --- On Thu, 8/19/10, Phil Regnauld wrote: > From: Phil Regnauld > Subject: Re: Monitoring Tools > To: "jacob

Bharti Airtel Contact

2011-04-11 Thread jacob miller
Anyone with a Technical Contact for Bharti Airtel kindly contact me off list. I have been having BGP flaps for much of the day on a link to London. Regards, Jacob