Copyright infringement notice

Hello , I get copyright notices from companies like Irdeto , saying that one of my customers IP is downloading unauthorized material using bittorent. I also have processes in place to handle such notices . Can anyone share how he handles such notices in his ISP environment , i am ready to adapt s

IP traffic trend analysis

Hi All , What tool do you use in house for Trend anaylsis of Aggregate IP traffic or should i say what is the best way to carry out trend analysis of the aggregate IP traffic throughput in a carrier network. Rgds G