Re: Intermapper vs NetBrain vs some other for NMS

2013-03-08 Thread Brett Lykins
the payoff in the end can be worth it. -Brett Lykins On Mar 8, 2013, at 12:06 PM, Jeffrey Negro wrote: > I've always had a love/hate relationship with Cacti for this type of thing. > If you have the Monitor, Threshold, and Weathermap plugins installed, it's > very extensible

Re: Common operational misconceptions

2012-02-16 Thread Brett Lykins
The idea that the network will always match the documentation. I have walked into many projects where this is not the case, but a Junior Admin working with me can't seem to get around the fact that the Visio we were handed isn't to be trusted and we've got to double-check ever

Re: which one a Technical Support or Help Desk

2012-03-03 Thread Brett Lykins
just "CompanyX, this is Brett" There are a couple of good System Administration guide books out there that give basic Help Desk structuring and reporting paths. They are usually geared more towards the enterprise, but some good information can be gleaned from them as well. Hope thi