Re: Recovering from spam resulting from compromised account

2012-11-30 Thread Dave Sotnick
Hello again, I sincerely appreciate all the suggestions over the past week or so. We are mostly out of the woods. Yahoo is still blocking one of our MXs (12.25.180.94), despite repeated attempts to clear that IP. It appears as though no matter who we contact at Yahoo, they are all sending the sam

Re: Recovering from spam resulting from compromised account

2012-11-24 Thread Jimmy Hess
On 11/21/12, Suresh Ramasubramanian wrote: > Wait it out as in - you had better examine your mail queues and purge them > of any of the spam that was sent and is still queued up. > > It'll still take a day or two after that's done for the blocks to subside. The majority of blocking should in most

Re: Recovering from spam resulting from compromised account

2012-11-24 Thread Matthew Barr
On Nov 21, 2012, at 8:53 PM, Dave Sotnick wrote: > Also had reports that we're still seeing bounces to Gmail, Comcast and > Yahoo accounts. The best thing to do is to go ahead and look at the bounce messages from the various ISP's, and see if they have any instructions or URL's to contact. If

Re: Recovering from spam resulting from compromised account

2012-11-21 Thread Suresh Ramasubramanian
Wait it out as in - you had better examine your mail queues and purge them of any of the spam that was sent and is still queued up. It'll still take a day or two after that's done for the blocks to subside. On Thu, Nov 22, 2012 at 7:59 AM, Dave Sotnick wrote: > Thanks Matthew. Sadly, most of th

Re: Recovering from spam resulting from compromised account

2012-11-21 Thread Andrew Jones
Hi Dave, Try this page, linked from the google help page you referenced: https://support.google.com/mail/bin/answer.py?hl=en&answer=81126&rd=1 Hope that helps Andrew On 22.11.2012 13:29, Dave Sotnick wrote: Thanks Matthew. Sadly, most of the bounce responses have URLs that point you to a help p

Re: Recovering from spam resulting from compromised account

2012-11-21 Thread Dave Sotnick
Thanks Matthew. Sadly, most of the bounce responses have URLs that point you to a help page that doesn't have further contact information or just tells you to wait it out. e.g. http://postmaster.yahoo.com/421-ts03.html http://www.google.com/mail/help/bulk_mail.html I'll do the requisite digging

Re: Recovering from spam resulting from compromised account

2012-11-21 Thread Suresh Ramasubramanian
So - 1. backscatterer and spamcannibal are obscure blocklists nobody ever uses. Spamcannibal is actually quite reasonable about removals if you declare the issue fixed 2. Gmail, comcast etc have their own blocklist removal procedures - based on you contacting their postmaster teams. postmaster.c