I saw mention of Quckbase and wanted to chime in…I spent some time consulting
inside Intuit a few years ago, and my oh my they sure eat their dog food on
QuickBase. It’s crazy flexible - easy learning curve for basic use, and the
scripting language allows for some crazy creative tricks to accomp
Another +1/like/upvote for Kayako.
RAY SANDERS
Senior Systems Engineer
ray.sand...@sheknows.com
From: Nolan Rollo
Sent: Wednesday, March 19, 2014 3:14 PM
To: Paul Stewart; nanog@nanog.org
Subject: RE: Customer Support Ticketing
For what it's worth,
For what it's worth, I've actually heard the Intuit guys that sell Quickbase
will build and customize your ticketing system for you. I haven't looked that
heavily into other options since I've run a few RT instances I'm most
comfortable there but I'm sure you know it doesn't integrate with other
Paul,
My past two job, I used Kayako. I like it so much I bought a copy for my
side project. I feel work flow with kayako is will thought out for tech
minded people. Having easy access to staff notes while still able to see
the ticket is a big deal for me. Its someway easy to customize allowin
Hey paul
We use Netsuite with OpenNms ~ as an ISP i think you will always be stuck
with alot of customization ~ unless you build your own
Good luck
Chris
On Wed, Mar 19, 2014 at 10:01 AM, Paul Stewart wrote:
> Hey folks
>
> We need a new customer ticketing system and I'm looking for input
d their sales staff will bother you incessently with better
and better short term promotions.
David
-Original Message-
From: Tim Burke [mailto:t...@tburke.us]
Sent: Wednesday, March 19, 2014 10:36 AM
To: Paul Stewart
Cc: nanog@nanog.org
Subject: Re: Customer Support Ticketing
Kayako is the w
Hi Paul,
I formerly worked at Topdesk http://www.topdesk.co.uk/. I use it at my current
employer. It has a nice webbased GUI. It is not a simplistic IT helpdesk type
of software (and therefore not ultra cheap). I don't know much about
integration options (used to be fairly ok). If you get crazy
The advice I will share with you is as follows:-
Take your wish list and divide it into Core Functions (need to have),
Functions (want to have) and Functions (nice to have).
Be prepared to compromise, the most troublesome area is going to be the
Functions (want to have).. Many of us want to fi
Kayako is what we use. We're happy with it.
--
Joe Hamelin, W7COM, Tulalip, WA, 360-474-7474
On Wed, Mar 19, 2014 at 7:35 AM, Tim Burke wrote:
> Kayako is the way to go. IIRC they have a trial up on their website, may
> be worth checking out.
>
> Tim
>
> - Original Message -
> From: "
Kayako is the way to go. IIRC they have a trial up on their website, may be
worth checking out.
Tim
- Original Message -
From: "Paul Stewart"
To: nanog@nanog.org
Sent: Wednesday, March 19, 2014 9:01:11 AM
Subject: Customer Support Ticketing
Hey folks….
We need a new customer ticketing
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