Re: Outage Management/Log Book

2011-04-25 Thread Payam Poursaied
Hi Otrs seems to be a ticketing system. We are using RT (bestpractical) as our ticketing system and our monitoring guys use RT to issue a trouble ticket to our maintenance team. Sometimes something happened by our upstream provider and for example in less than 7 minutes resolved. In all cases monit

Re: Outage Management/Log Book

2011-04-25 Thread Alex Nderitu
Or RT-IR Regards, Alex On 4/25/11, Nathanael Cariaga wrote: > Have you tried otrs? > > > > On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" wrote: > >> Hi all >> May I have your recommendation regarding any outage management software >> and NOC log book(preferably open source) . >> I want to get

Re: Outage Management/Log Book

2011-04-25 Thread Nathanael Cariaga
Have you tried otrs? On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" wrote: > Hi all > May I have your recommendation regarding any outage management software and > NOC log book(preferably open source) . > I want to get fresh ideas about available software in this area. > > The below scenar

Re: Outage Management/Log Book

2011-04-25 Thread Franck Martin
Zabbix allows to acknowledge events with a comment. On 4/25/11 22:47 , "Payam Poursaied" wrote: >Hi all >May I have your recommendation regarding any outage management software >and NOC log book(preferably open source) . >I want to get fresh ideas about available software in this area. > >The b

Outage Management/Log Book

2011-04-25 Thread Payam Poursaied
Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area. The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log i