On Thu, Jul 31, 2008 at 12:34:29PM -0700, Wayne E. Bouchard wrote:
> Hoping for a company which will put ethics above profit is like
> looking for an honest politician. They're extremely rare.
And, like Wiltel nd Mindspring, they tend to get bought out and ruined.
Cheers,
-- jra
--
Jay R. Ashwor
On Aug 2, 2008, at 8:24 PM, Jeff MacDonald wrote:
On Sat, Aug 02, 2008 at 11:15:06AM -0700, Tomas L. Byrnes wrote:
There's a big difference between the airlines hiking fares for future
flights, which you can see when searching, and choose the
competition;
and companies adding "surcharges" to p
On Sat, Aug 02, 2008 at 11:15:06AM -0700, Tomas L. Byrnes wrote:
> There's a big difference between the airlines hiking fares for future
> flights, which you can see when searching, and choose the competition;
> and companies adding "surcharges" to pre-existing contracts, some with
> terms and pena
atrick Giagnocavo'; nanog@nanog.org
Subject: RE: Level3 tries cell-phone style billing scam on customers
At least they didn't label it a fuel surcharge. =)
Frank
-Original Message-
From: Patrick Giagnocavo [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 31, 2008 10:47 AM
To: nanog@n
At least they didn't label it a fuel surcharge. =)
Frank
-Original Message-
From: Patrick Giagnocavo [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 31, 2008 10:47 AM
To: nanog@nanog.org
Subject: Level3 tries cell-phone style billing scam on customers
Today I looked at my most r
We all have plenty of billing nightmares. Level 3 has tried this sort of
thing before. Their "property tax surcharge" or something. We got it
removed years ago since our MSA didn't support it -- their new ones do,
whether legal or not.
We were particularly frustrated with a traditional T3 in
PWG> Date: Thu, 31 Jul 2008 15:34:04 -0400
PWG> From: Patrick W. Gilmore
PWG> Calling something a "tax" or "federally mandated" when it is not
PWG> sounds both like a class action suit waiting to happen, and illegal
PWG> enough to have the company at least fined.
I agree.
I'm probably not the on
On Jul 31, 2008, at 3:34 PM, Wayne E. Bouchard wrote:
Hoping for a company which will put ethics above profit is like
looking for an honest politician. They're extremely rare.
I'm just looking for a company that looks past the next quarterly
investor call. Because then at least some ethics
Hoping for a company which will put ethics above profit is like
looking for an honest politician. They're extremely rare.
On Thu, Jul 31, 2008 at 03:28:47PM -0400, Jamie A Lawrence wrote:
>
> On Jul 31, 2008, at 2:45 PM, Gadi Evron wrote:
>
> >Isn't malicious, just not very ethical. Having been
On Jul 31, 2008, at 3:28 PM, Jamie A Lawrence wrote:
On Jul 31, 2008, at 2:45 PM, Gadi Evron wrote:
Isn't malicious, just not very ethical. Having been on the
recieving end a few times.. you don't always know it is happening.
I'm not sure that's a useful distinction. I strongly doubt any
v
On Jul 31, 2008, at 2:45 PM, Gadi Evron wrote:
Isn't malicious, just not very ethical. Having been on the recieving
end a few times.. you don't always know it is happening.
I'm not sure that's a useful distinction. I strongly doubt any vendor
has actual malice towards me (modulo some peopl
On Thu, 31 Jul 2008, Joe Maimon wrote:
You try something, see if it works. Then try something a little bit less,
see if it works, and so on.
If what you are saying translates to
"How much pain can we inflict on our customers before they break (whether or
not it increases revenue or decreases
From: Patrick Giagnocavo [mailto:[EMAIL PROTECTED]
>
> Anyone else seeing this same behavior from Level3?
>
Orthogonal to this discussion, Level(3)'s support, while never great
shakes compared to the exemplary service that I used to get from
Looking Glass Networks, has in recent months taken a
Joe Maimon wrote:
> "How much pain can we inflict on our customers before they break
> (whether or not it increases revenue or decreases costs)?"
I see it in a different way.
At one point, a corporation's accountants decide that growth through
acquisition of new customers will slow and the only
Gadi Evron wrote:
On Thu, 31 Jul 2008, Patrick Giagnocavo wrote:
(It seems that the larger a telecom company gets, the more they want
to act like a scum-sucking ILEC.)
I wouldn't automatically assume malice here, although it is tempting.
You try something,
see if it works. Then try som
On Thu, 31 Jul 2008, Patrick Giagnocavo wrote:
Today I looked at my most recent bill from Level3.
They are now assessing a 2.5% surcharge, which is listed as "Taxes" on the
bandwidth bill I have. In the state of PA, telecoms services are explicitly
not taxable.
When you call Level3 billing,
Peer1 has a similar charge but actually labels it "LA
Telecommunications Surcharge" or something to the effect.
(David: Sorry for sending to you personally at first instead of to list).
--
Jeffrey Lyon, President
Level III Information Systems Technician
[EMAIL PROTECTED] | http://www.blacklotus.n
From: Patrick Giagnocavo [mailto:[EMAIL PROTECTED]
>
> Anyone else seeing this same behavior from Level3?
>
We're going on three months of trying to get billing
issues resolved; and yes, no way to talk to a real
person anymore, nor are there any sales reps left
that have any interest in talking
.
Lorell
-Original Message-
From: Patrick Giagnocavo [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 31, 2008 10:47 AM
To: nanog@nanog.org
Subject: Level3 tries cell-phone style billing scam on customers
Today I looked at my most recent bill from Level3.
They are now assessing a 2.5
At what point is regulation okay?
J
On Jul 31, 2008, at 11:46 AM, Patrick Giagnocavo wrote:
Today I looked at my most recent bill from Level3.
They are now assessing a 2.5% surcharge, which is listed as "Taxes"
on the bandwidth bill I have. In the state of PA, telecoms services
are expli
Today I looked at my most recent bill from Level3.
They are now assessing a 2.5% surcharge, which is listed as "Taxes" on
the bandwidth bill I have. In the state of PA, telecoms services are
explicitly not taxable.
When you call Level3 billing, they admit in their recorded message it is
not
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