'm sure you know it doesn't integrate with other
> applications well unless you're a perl dev
>
> -Original Message-
> From: Paul Stewart [mailto:p...@paulstewart.org]
> Sent: Wednesday, March 19, 2014 10:01 AM
> To: nanog@nanog.org
> Subject: Customer
Another +1/like/upvote for Kayako.
RAY SANDERS
Senior Systems Engineer
ray.sand...@sheknows.com
From: Nolan Rollo
Sent: Wednesday, March 19, 2014 3:14 PM
To: Paul Stewart; nanog@nanog.org
Subject: RE: Customer Support Ticketing
For what it's worth,
know it doesn't integrate with other
applications well unless you're a perl dev
-Original Message-
From: Paul Stewart [mailto:p...@paulstewart.org]
Sent: Wednesday, March 19, 2014 10:01 AM
To: nanog@nanog.org
Subject: Customer Support Ticketing
Hey folks….
We need a new custo
Paul,
My past two job, I used Kayako. I like it so much I bought a copy for my
side project. I feel work flow with kayako is will thought out for tech
minded people. Having easy access to staff notes while still able to see
the ticket is a big deal for me. Its someway easy to customize allowin
Hey paul
We use Netsuite with OpenNms ~ as an ISP i think you will always be stuck
with alot of customization ~ unless you build your own
Good luck
Chris
On Wed, Mar 19, 2014 at 10:01 AM, Paul Stewart wrote:
> Hey folks
>
> We need a new customer ticketing system and I'm looking for input
d their sales staff will bother you incessently with better
and better short term promotions.
David
-Original Message-
From: Tim Burke [mailto:t...@tburke.us]
Sent: Wednesday, March 19, 2014 10:36 AM
To: Paul Stewart
Cc: nanog@nanog.org
Subject: Re: Customer Support Ticketing
Kayako is the w
w not
much about it.
David Hofstee
Deliverability Management
MailPlus B.V. Netherlands (ESP)
-Oorspronkelijk bericht-
Van: Paul Stewart [mailto:p...@paulstewart.org]
Verzonden: Wednesday, March 19, 2014 3:01 PM
Aan: nanog@nanog.org
Onderwerp: Customer Support Ticketing
Hey folks….
We
> From: "Paul Stewart"
> To: nanog@nanog.org
> Sent: Wednesday, March 19, 2014 10:01:11 AM
> Subject: Customer Support Ticketing
>
> Hey folks….
>
> We need a new customer ticketing system and I’m looking for input. I am
> still working on a scope document o
al Message -
> From: "Paul Stewart"
> To: nanog@nanog.org
> Sent: Wednesday, March 19, 2014 9:01:11 AM
> Subject: Customer Support Ticketing
>
> Hey folks
>
> We need a new customer ticketing system and I'm looking for input. I am
> still wor
Kayako is the way to go. IIRC they have a trial up on their website, may be
worth checking out.
Tim
- Original Message -
From: "Paul Stewart"
To: nanog@nanog.org
Sent: Wednesday, March 19, 2014 9:01:11 AM
Subject: Customer Support Ticketing
Hey folks….
We need a ne
Hey folks….
We need a new customer ticketing system and I’m looking for input. I am
still working on a scope document on everything we want to do with the new
system.
The most common problem I run across is that a system is either built for
enterprise internal IT helpdesk or it is built like a C
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