Handling of Abuse Complaints

NANOG Community, I was curious how various players in this industry handle abuse complaints. I'm drafting a policy for the service provider I'm working for about handing of complaints registered against customer IP space. In this example I have a customer who is running an open resolver and have r

Tracking traffic usage at router or switch port?

NANOG Community, Typically where would you expect a service provider to monitor bandwidth usage on your circuits? On the physical switch port interface or on the vlan interface at the router? In some of the field testing I've been doing there can be a difference in the bandwidth usage on the vlan

Colocation Server Lifts

Hi NANOG community, A few questions I have for the community regarding server lifts at colo facilities. 1. Is a server lift something you would typically expect a colo facility to provide? if yes, 2. Do colo facilities typically allow customers to just use them or provide an operator? 3. Is it