Re: Comcast outage refunds during PG&E shutdowns and wildfires

2019-11-03 Thread Owen DeLong
The amount is also further limited by the amount of time one must spend wading through the phone tree and sitting on hold in order to get to someone who can actually issue the credit. Owen > On Nov 3, 2019, at 22:31 , Sean Donelan wrote: > > > Comcast's spokespeople aren't saying it explici

Comcast outage refunds during PG&E shutdowns and wildfires

2019-11-03 Thread Sean Donelan
Comcast's spokespeople aren't saying it explicitly, but Comcast service representatives are giving some service refunds to customers which lost Comcast service in California *BUT* still had power or backup generators at their residences. This appears to be customer satisfaction refunds for