On Wed, 14 Jul 2010 14:12:07 +
"Dobbins, Roland" wrote:
>
> On Jul 14, 2010, at 8:48 PM, Florian Weimer wrote:
>
> > From or to your customers?
>
> Both.
>
> > Stopping customer-sourced attacks is probably a good thing for the Internet
> > at learge.
>
> Concur 100%.
>
> > And you can
eTOM is best regarded as a companion to ITIL practices. It has additional
layers not covered by ITIL and vice versa.
I think a combination of practices from both is the best method.
-Kevin
-Original Message-
From: "Xavier Banchon"
Date: Sat, 17 Jul 2010 20:20:26
To: ; Kasper Adel
Repl
What about e-TOM? Is it better than ITIL V3?
Regards,
Xavier
Telconet S.A
-Original Message-
From: Joe Provo
Date: Sat, 17 Jul 2010 14:56:04
To: Kasper Adel
Reply-To: nanog-p...@rsuc.gweep.net
Cc: NANOG list
Subject: Re: NOC Best Practices
On Fri, Jul 16, 2010 at 09:34:53PM +0300,
I have to agree that this is all good information.
Your question on ITIL: My personal opinion is that ITIL best practices are
great to apply to all environments. It makes sense, specifically in the change
control systems.
However, as stated, it's also highly dependent on how many devices being
On Fri, Jul 16, 2010 at 09:34:53PM +0300, Kasper Adel wrote:
> Thanks for all the people that replied off list, asking me to send them
> responses i will get.
[snip]
> Which is useful but i am looking for more stuff from the best people that
> run the best NOCs in the world.
>
> So i'm throwing th
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