Re: Apple Releases iTunes V9.2

2010-06-16 Thread Laura M
Hi Andy I completely understand where you're coming from. A lot of my crankiness over these bugs is, at least in part, because I'm disappointed, and a little worried that accessibility is taking a bit of a knock, because there was the iTunes thing, and then Safari, and now the mail issue (even if

Re: Apple Releases iTunes V9.2

2010-06-16 Thread louie
No one could order a Iphone yesterday. On Jun 16, 2010, at 2:53 PM, Andy Lane wrote: Just incase anyone is worried about installing Apple updates at the moment, I took the bullet and its fine. I have only tried working through libraries etc. and the store but haven't had any issues yet unlike

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Ricardo Walker
I am surprised about the customer service. They are usually courteous even if they can't help. On Jun 16, 2010, at 6:37 PM, Andy Lane wrote: > You are quite right Ricardo, Thank you for calming me down a little. > I still feel let down that they wouldn't help when I tried to contact > them on 4

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Andy Lane
You are quite right Ricardo, Thank you for calming me down a little. I still feel let down that they wouldn't help when I tried to contact them on 4 seperate occasions and didn't acknowledge it was their software causing the issue. They were sorry but couldn't do anything at all about it. The pro

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Olivia Norman
I'm very surprised that you had this issue with them! It's very unlike Apple not to go above and beyond to help their customers! I'm really sorry to hear you had such a negative experience, and, like you, I'm really surprised. I hope that you can get the iPhone pre-ordered somehow! Olivia "In

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Ricardo Walker
That's not necessarily true. I've had know bad experience on the Apple site regarding bugs. I couldn't pre order my iPhone yesterday because every tom, dick and harry was trying to do the same thing and crashed the system. Maybe the people testing don't have audible accounts? I think you mig

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Andy Lane
Hi there Olivia, No I agree, I haven't completely lost my faith in Apple but I am disappointed. What this shows is that they didn't test Safari with voiceover, if they had, they would have found the issues. I tried to get the app from the app store to order the iphone 4 but it isn't available in t

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Olivia Norman
I used the Apple store application to order my iPhone when the site didn't work. I'm a long way from losing faith in Apple, despite these bugs. I'm sure they will be fixed, and know that Apple is a great company committed to accessibility and diversity. Olivia "Innovation distinguishes between

Re: Apple Releases iTunes V9.2

2010-06-16 Thread Andy Lane
Just incase anyone is worried about installing Apple updates at the moment, I took the bullet and its fine. I have only tried working through libraries etc. and the store but haven't had any issues yet unlike 10.6.4 and safari by the way. :( Apple need a kick up the bottom at the moment. They d