Re: Internet Customer Service

2009-05-29 Thread Ez-Aton
Hi. Almost not entirely off-topic, I would like to show you the Cables/L2TP configuration script. Currently it fits only Ubuntu Linux, but would support further Linux distros, as soon as I get some feedback from users. I want to bring this configurator to your attention, as it should do t

Re: (Internet Customer Service.) I would say you are somewhat missing the point.

2009-05-28 Thread e2xbegqsdyt21hfc
--- On Wed, 5/27/09, sammy ominsky wrote: > It appears that someone somewhere is listening to what we > need, and doing something about it. > I would say that HOT attempts to acquire more knowledgeable {support,service} personal. The point that Linux is starting to become main stream is much l

Re: Internet Customer Service

2009-05-27 Thread Kfir Lavi
Hi, I found that even with Bezeq Beinleumi, which were giving non dialer account, I needed to spend 3 days barking on Hot and them. Hope I will have your experience next time. Kfir On Wed, May 27, 2009 at 12:00 PM, sammy ominsky wrote: > Hi all, > > First, apologies to those on the other lists I

Re: Internet Customer Service

2009-05-27 Thread Yuval Hager
> This is a HUGE change from a few years ago, when I had to call and > explain to the customer service rep what I wanted to do, who couldn't > imagine why anyone would need an account without a dialer. Then I had > to wait a week for HOT to set up MPLS, and spend hours and hours on > the phone wit

Internet Customer Service

2009-05-27 Thread sammy ominsky
Hi all, First, apologies to those on the other lists I'm posting this to. I'm so excited I had to tell everyone :) It appears that someone somewhere is listening to what we need, and doing something about it. This morning I had a local customer who is not technically inclined enough to