Hi Dirk,
On Thu, 2011-02-17 at 13:18 +0100, Dirk Haun wrote:
> > This is what's running on http://support.mozilla.com/ and lets them
> > handle (IIRC) 11 million support issues per month.
..
> Here are the slides for the SUMO presentation if anyone's interested:
> http://abdulkadir.net/2011/02/17/
On Sun, Feb 13, 2011 at 1:42 PM, Dirk Haun <68k...@gmail.com> wrote:
> This is what's running on http://support.mozilla.com/ and lets them
> handle (IIRC) 11 million support issues per month.
Here are the slides for the SUMO presentation if anyone's interested:
http://abdulkadir.net/2011/02/17/fo
I attended the "Easy hacks to get involved with"[1] session at FOSDEM.
The item "Improved bug filing form / flow"[2] from the wiki page that
Michael mentioned reminded me of similar issues that the Mozilla guys
apparently had, as mentioned in their presentation[3] on Saturday.
Effectively, "SUMO"
