[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-11-27 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bu

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-28 Thread John Bain
I have tried to update the Bios but have been unsuccessful. I have contacted Acer support for help but they answered my email stating they do not recommend I update and would give me no information as to how I can update. I have downloaded the files from their site but am unable to open them. I am

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-28 Thread John Bain
on running command "sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date" I get following information: V1.07 09/11/2014 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/149

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-27 Thread Christopher M. Penalver
John Bain, as per http://us.acer.com/ac/en/US/content/drivers an update to your computer's buggy and outdated BIOS is available (1.15). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened,

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-27 Thread John Bain
I have managed to run command "apport-collect 1499373" and authorised application to access launchpad on my behalf. I hope this will be of assistance. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpa

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-27 Thread John Bain
apport information ** Tags added: apport-collected vivid ** Description changed: I have an Acer Aspire laptop, I have just installed Ubuntu 15.04 and removed Windows 10. The problem I have is that after I select shutdown the computer goes through the shutdown procedure and screen goes blank

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-25 Thread Christopher M. Penalver
John Bain, alternative releases as available at http://releases.ubuntu.com/ . There is no need to mark this Confirmed, because without the apport-collect, there is little anyone can do at this point. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug no

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-25 Thread John Bain
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1499373 Title: Computer does not power off Status in linux package in

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-25 Thread John Bain
I have attempted to run the command "apport-collect 1499373" as requested but the command does not run. when I press enter to run the command I receive following message: "You need to run 'sodo apt-get install python-apport' for apport-collect to work." I have done this and then get the result:

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-25 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu) Importance: Undecided => Low -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1499373 Title: Computer does not power off Status in linux package in Ubuntu

[Kernel-packages] [Bug 1499373] Re: Computer does not power off

2015-09-24 Thread Brian Murray
** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1499373 Title: Computer does not power off Status in linux package in Ubuntu: Incomplete B