I am in favor of having a support policy in general, as long as it is
explicit there is no SLA. The original Windows support page and the new
Linux one says "we intend to fix the reported issues timely." even for Tier
1. IMHO it is okay.
We could make an explicit disclaimer if not enough @Gavin
On Friday, January 14, 2022 at 11:58:24 AM UTC-7 Gavin wrote:
> I'm not super comfortable with the word support, as it sets a level of
> expectations with users and corporations about what we provide as to
> help. We make no guarantees anyone will help you with a linux or linux
> + jenkins is
e on those environments?
I'm just not entirely sure what the point of this policy is, what
problem is it solving?
On Fri, Jan 14, 2022 at 6:50 AM Mark Waite wrote:
>
> I've submitted a draft pull request that proposes a Linux support policy. It
> is modeled after the Window
I've submitted a draft pull request
<https://github.com/jenkins-infra/jenkins.io/pull/4823> that proposes a
Linux support policy. It is modeled after the Windows support policy with
4 tiers.
When we adopted the Windows Support Policy, we discussed it here in the
developer maili
