Hi,
Even if there is not much answer here, lots of post about such a feature
existon the forum.
The idea is interesting but what is the real differencies between it and
templates ?
Cloning would be configurable to know with informatin keep or not ?
regards
Julien
Le 08/09/2012 10:46, Remi
Hi,
On item for, we have 2 fields, "Technician" and "Technical Group"
Both are used for ticket auto-assign feature.
Group list is restricted to groupe which can be assigned to ticket (Can
de assigned), seems fine.
User list is not restricted to user which can be assigned to ticket
(righ = own_t
Le 11/09/2012 09:19, Julien Dombre a écrit :
> Hi,
>
> Even if there is not much answer here, lots of post about such a feature
> existon the forum.
> The idea is interesting but what is the real differencies between it and
> templates ?
Technical : none ;)
Except: currently, "add from template"
Le 11/09/2012 18:24, Remi Collet a écrit :
Hi,
On item for, we have 2 fields, "Technician" and "Technical Group"
Both are used for ticket auto-assign feature.
Group list is restricted to groupe which can be assigned to ticket (Can
de assigned), seems fine.
User list is not restricted to user