Le 03/01/2013 17:54, Gustav González a écrit :
From my point of view, GLPI should be the application killer of
Aranda, but not as a hard
copy of it, but as solution that can be customized in an easy way
to replace it.
I'll expect to share with you all the changes/patches/plugins
2012/12/29 Remi Collet
> From the "client" point (ITIL), the status stay "in progress" (client
> really don't care how you manage internal stuff). And SLA, or resolution
> time, don't have to change because of any external consultant.
>
> You should assign the ticket to the consultant (supplier)
Le 29/12/2012 00:31, Gustav González a écrit :
> Hi again!
>
> Right now I am studying the GLPI source code and the database schema,
> trying to understand the most I can about the architecture.
>
> One of the requirements for the project I'm working on is this:
> - To include a new state for the
Le Sat, 29 Dec 2012 00:54:48 +0100
Anthony Hébert a écrit:
>I don't think you can add a new ticket status (correct me if Im
>wrong). Main reason relates to ITIL prerequisites...
>
>But maybe there's a ticket status you don't use at all!? If so, you
>can use a plugin to just rename it!
>
Yes, it'
I don't think you can add a new ticket status (correct me if Im wrong). Main
reason relates to ITIL prerequisites...
But maybe there's a ticket status you don't use at all!? If so, you can use a
plugin to just rename it!
Envoyé de mon iPhone
Le 29 déc. 2012 à 00:31, Gustav González a écrit
Hi again!
Right now I am studying the GLPI source code and the database schema,
trying to understand the most I can about the architecture.
One of the requirements for the project I'm working on is this:
- To include a new state for the tickets called: "Waiting for external
consultant"
I have be
