[Desktop-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box

2019-07-18 Thread Jill Manfield
The link is not working. Skip that. I have the following commands in case it helps: *-usb description: Mass storage device product: DataTraveler 3.0 vendor: Kingston physical id: 1 bus info: usb@2:1 logical name: scsi0 version: 0.01 seria

[Desktop-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box

2019-07-18 Thread Jill Manfield
Following https://help.ubuntu.com/community/CommonAccessCard Does not work to get the smartcard reader working. pcsc_scan returns 'Waiting for first reader' -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pcsc-lite in Ubuntu. https://

[Desktop-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box

2019-07-18 Thread Jill Manfield
The information Nick previously provided was how they got around the issue using the Kali opensource drivers. Would you like us to follow https://pcsclite.alioth.debian.org/ccid.html#support to get you that information. -- You received this bug notification because you are a member of Desktop Pa

[Desktop-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box

2019-07-18 Thread Jill Manfield
Does this cert indicate only Realtek is certified? The lsusb output is: Bus 001 Device 002: ID 0a5c:5832 Broadcom Corp. Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 1.10 bDeviceClass0 (Defined at Interface level) bDeviceSubClass

[Desktop-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box

2019-07-18 Thread Jill Manfield
To add to this the following URL suggests the support and drivers should be bundled: https://certification.ubuntu.com/hardware/201803-26164/ The Dell OEM image does not house the drivers, nor does the Canonical image. Is this expected? Should there be documentation on how to get this working wi

[Desktop-packages] [Bug 1820323] Re: amdgpu-pro xorg crash

2019-04-11 Thread Jill Manfield
https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Is there a solution or workaround for this? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1820323 Title: amdgpu-p

[Desktop-packages] [Bug 1820323] Re: amdgpu-pro xorg crash

2019-04-10 Thread Jill Manfield
Any updates on this bug? Is there anything else I need to provide you? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1820323 Title: amdgpu-pro xorg crash Status in xorg-server

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-04 Thread Jill Manfield
Customer installed U18.04 Dell OEM and that works as expected. We can drop the severity. I installed the Base Dell OEM image to confirm the issue. When I first booted the issue was not there. Then when I loaded the updates/upgrades and rebooted the segfaults came back. I have nothing else inst

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
apport logs ** Attachment added: "previous apport" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252624/+files/apport.log.3.gz -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubu

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
Valgrind output ** Attachment added: "valgrind" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252595/+files/valgrind.out -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. h

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
I ran backtrace with --verbose so hopefully that helps as well attaching -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252585/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. http

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252583/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. http

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252584/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. http

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
dmesg -T | grep seg [Wed Apr 3 14:52:31 2019] pool[18867]: segfault at ffb8 ip 7f8bf01e1b97 sp 7f8bca5b0938 error 5 in libappstream-glib.so.8.0.6[7f8bf01c5000+42000] [Wed Apr 3 14:57:24 2019] pool[25609]: segfault at ffb8 ip 7fa7ef7d3b97 sp 7fa7ccae3938

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
I googled and found you could get more information with running the gnome-software --verbose. Attaching that file in case it helps. There was no gnome-software-dbg or gnome-software-dbgsym to install and or download, I checked. -- You received this bug notification because you are a member of D

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
** Attachment added: "command run with verbose" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252581/+files/gnome-verbose.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubunt

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
Backtrace is not working since there are no debug symbols example attached ** Attachment added: "backtrace no debug symbol" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252582/+files/gdb-gnome.txt -- You received this bug notification because you are a m

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-03 Thread Jill Manfield
I loaded the default debug symbols and I see Reading symbols from gnome- software... (no debugging symbols found)...done. I then tried to load all and still I receive no debug symbols. It is not that I didn't load them, it is I have no idea what the debug symbol for gnome-software is. Can you con

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-04-02 Thread Jill Manfield
Any updates on this bug? What is needed from the customer or Dell to isolate this? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 936

[Desktop-packages] [Bug 1820323] Re: amdgpu-pro xorg crash

2019-03-28 Thread Jill Manfield
The uninstall and reinstall of amdgpu-pro has not worked for me. I have also tried to purge amdgpu-core and amdgpu-dmks which I was told by others got around this issue. I have not been successful thus far. Any other suggestions and or logs needed to help me find a suitable workaround until this

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-03-28 Thread Jill Manfield
Is there any updates on this bug? Anything you need me to collect? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-03-22 Thread Jill Manfield
** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5248638/+files/gdb-gnome.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.lau

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-03-22 Thread Jill Manfield
Is this related too https://bugs.launchpad.net/ubuntu/+source/gnome- software/+bug/1781996 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps

[Desktop-packages] [Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-03-22 Thread Jill Manfield
attaching now -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults Status in gnome-soft

[Desktop-packages] [Bug 1821264] [NEW] gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults

2019-03-21 Thread Jill Manfield
Public bug reported: installing Dell Oem. Running update/upgrade sudo -s sudo apt-get update && sudo apt-get upgrade -y Then running gnome-software results in the GUI loading but after 10 seconds it crashes and you see a segfault. I tried information in +Bug/1798236 but U16 does not have a later

[Desktop-packages] [Bug 1820323] [NEW] xorg crash

2019-03-15 Thread Jill Manfield
Public bug reported: This is on Precision 3620, Precision 5820, Precision 7820 - systems with AMD bundled for OEM fail to properly boot after update/upgrade. I believe this is related to this issue: https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Since our image contains the amd