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pppd[22714]: Protocol-Reject for unsupported protocol 0xee00

Hi Can anybody help?? I've got a remote user connecting via a VPN, he appears to connect and get a local address fine, however he can't ping any of the other local addresses and I can't ping him. I do see in the syslog the following errors: gate pppd[22714]: MPPC/MPPE 128-bit stateful compr