I tried to set up RT & OTRS for ILS consortia support, but my command line
skills are still at the beginner level, and I ultimately failed at setting
an open source ticketing system up for live production use. OTRS was fairly
easy to set up, but I couldn't clear up the lingering issues to make it
w
I just want to say this here publicly :
I've lurked on this Listserv for a couple of years and haven't seen what
Julie's writing about here -- in fact I've been impressed at how helpful
people will be, but I have seen it happen on so many other listservs and
it's not helpful at all when it happens
