Re: ImageError.SERVER_ERROR when creating ads

Hi Rodrigo, I'm taking over this issue for Ray. Could you let me know if you're still encountering this problem, and if so, send over some more images that failed to upload? You can send them *only to me* by clicking *Reply to Author* on this message. Thanks, Josh, AdWords API Team -- -- =~

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Could I trouble you to send me a few more images that failed to upload (in private)? Thanks! Ray On Wednesday, August 20, 2014 9:48:34 AM UTC-4, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > Thanks for the update. I'll follow up on this. > > Cheers, > > Ray > > On Tuesday, Au

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Thanks for the update. I'll follow up on this. Cheers, Ray On Tuesday, August 19, 2014 7:52:55 PM UTC-4, Rodrigo Ferreira wrote: > > Hi Ray, > > we use for our images the PNG format. We create the ads from a template > system and generate the binary through the "imagepng" function t

Re: ImageError.SERVER_ERROR when creating ads

Hi Ray, we use for our images the PNG format. We create the ads from a template system and generate the binary through the "imagepng" function that is part of the PHP GD library (Version 2.0 w/ libPNG 1.2.46). We had to lower the compression level to 3 so that all our ads were uploaded witho

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Could I trouble you to try w/ a different compression level and/or potentially a different file format? What software are you using to produce the final image that is to be uploaded?? Thanks, Ray On Tuesday, August 19, 2014 12:39:23 PM UTC-4, Rodrigo Ferreira wrote: > > Hi Ray, > > w

Re: ImageError.SERVER_ERROR when creating ads

Hi Ray, we are experiencing an unpleasant interplay between this compression level limitation and the size of ad files uploaded. We have lowered the compression level of PNGs in order to accommodate the limitation, as you have described in this thread. But now instead of InternalApiError.UNEXP

Re: ImageError.SERVER_ERROR when creating ads

Hi Ray, sorry for the long delay in getting back to you. I have tested uploading the ads using a lower PNG compression level (3, default was 6) and now it seems to work. If I find any other case where this change in compression level does not solve the problem I will let you know. Thanks for

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, It seems like there is something weird about the image you used that's causing errors in the system. Our engineers were able to reproduce the issue - however they were also able to resolve it by re-saving the image with default settings. Essentially it also reduced resolution, etc.

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, I've received your log. I'll continue to work on this. Thanks! Ray On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > FYI we are looking into this issue but will need your help to generate one > more request. Please also confirm if thi

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, FYI we are looking into this issue but will need your help to generate one more request. Please also confirm if this is a persistent issue for you. Thanks, Ray On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > Thanks for the log. I'

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Thanks for the log. I'll be investigating this. Cheers! Ray On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > Thanks! Just wanted to make sure because it was a common issue. Could I > trouble you to run the request again and send me t

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Thanks! Just wanted to make sure because it was a common issue. Could I trouble you to run the request again and send me the latest response (with the requestId). Appreciate the help, Ray On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote: > > Hi Ray, I do 2 and le

Re: ImageError.SERVER_ERROR when creating ads

Hi Ray, I do 2 and let SoapClient take care of encoding. I remember trying 1 and always getting an error, whilst 2 works most of the time except for the relatively rare occasions where I run into the issue. Em quinta-feira, 6 de março de 2014 20h04min13s UTC-3, Ray Tsang (AdWords API Team) esc

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, First thing I'd like to make sure how you are setting the file content into the data field. Did you do: 1. ...->data = base64_encode(file_get_content(...)) or 2. ...->data = file_get_content(...) Thanks, On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira wrote: > > I use m

Re: ImageError.SERVER_ERROR when creating ads

I use my own PHP library based on SoapClient component and the specs. Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang (AdWords API Team) escreveu: > > Rodrigo, > > Could I trouble you to confirm what client library are you using? > > Thanks, > > On Monday, March 3, 2014 5:55:43 P

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Could I trouble you to confirm what client library are you using? Thanks, On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords API Team) wrote: > > Rodrigo, > > Could I trouble you to send me the full request using the "Reply to > Author" function? (with sensitive informatio

Re: ImageError.SERVER_ERROR when creating ads

Rodrigo, Could I trouble you to send me the full request using the "Reply to Author" function? (with sensitive information stripped out). Thanks, Ray On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo Ferreira wrote: > > Hi there, > > I am experience the following error when I perform