Hi Alfred,
It seems the internal error is actually due to a DEADLINE_EXCEEDED error. This
can be caused if:
If the number of items in the request is too large, then the number of items in
the request needs to be reduced. (In line with Aryeh's suggestion)
If too many threads running in parallel
Just making sure we are all on the same page here. this thread is
about InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, NOT INVALID_CALL or
TOO_RECENT. I provided you with the entire soap log leading up to the
internal error, you can plainly see how many rows were sent when that
happened. I can
Thank you Aryeh, I will advise the team and get back to you with the
results.
Kate
On Friday, August 6, 2021 at 2:39:17 PM UTC-4 adsapi wrote:
> Hi Kate,
>
> I work with Peter and will assist you. My team is looking over your logs
> and our backend so far haven't pinned down the issue. A sugge
Hi Kate,
I work with Peter and will assist you. My team is looking over your logs and
our backend so far haven't pinned down the issue. A suggestion would be to try
with less number of items in a request and/or decrease the number of threads
used in parallel. Please get back to us with the resu
Peter,
Some more data that may help in your investigation.
The following represents the total conversion revenue we successfully sent
to Google by date, the total conversion value where `INVALID_CALL` error
was returned, and the total conversion value currently showing in the
Google Ads UI.
8/2/
Peter,
I can confirm that the call conversions receiving the
OfflineCallConversionError.INVALID_CALL are not being recorded by Google
Ads.
Please let us know if there's any additional information we can provide to
assist in your investigation!
Kate
On Monday, August 2, 2021 at 11:10:52 PM UTC
Hi Kate,
For the OfflineCallConversionError.INVALID_CALL, could you confirm if these
call conversions were recorded by Google Ads?
Also, I am now raising the issues to the rest of our team. You may also provide
additional information regarding the above to help with our investigation.
We'll th
Peter,
Regarding the OfflineCallConversionError.INVALID_CALL question regarding *where
*the calls were recorded, are you asking specifically about in what system
we record calls?
In the interim, can we please escalate the *UNEXPECTED_INTERNAL_API_ERROR
*ASAP?
This is a critical issue we're e
Hi Alfred,
Thank you for sending the logs privately. However, before raising the
UNEXPECTED_INTERNAL_API_ERROR issue to the rest of our team, could you also
provide more details on the below items as mentioned in my earlier response,
specifically to the first item :
OfflineCallConversionError.
We usually encounter this exception multiple times per day. Replied to you
specifically with the logs.
Thanks
On Thursday, July 29, 2021 at 1:03:16 AM UTC-4 adsapi wrote:
> Hi Alfred,
>
> Thank you for sharing the logs. However, I would need to delete your
> response as it contained your logs.
Hi Alfred,
Thank you for sharing the logs. However, I would need to delete your response
as it contained your logs. In my previous, I mentioned that you can "Reply
privately to author option. If this option is not available, you may send the
details directly to our googleadsapi-supp...@google.c
I would like to note that i redacted a lot of info from that log, if you
want the full values please give me a place to post that isnt public
On Wednesday, July 28, 2021 at 7:20:08 PM UTC-4 Alfred Scott wrote:
> here is the soap requests directly leading up to the error and the
> responses. (fo
here is the soap requests directly leading up to the error and the
responses. (for context it does three retries on partial failures, but an
exception kicks it out of the retry state).
On Friday, July 23, 2021 at 4:02:39 AM UTC-4 adsapi wrote:
> Hi Nikhat,
>
> So our team can take a closer loo
Hi Nikhat,
So our team can take a closer look as to why you are consistently encountering
the error, could you also share the complete SOAP request and response logs,
along with its requestId, generated when the error occurred?
You may then send the requested information via the Reply privately
Hello,
We started receiving InternalApiError.UNEXPECTED_INTERNAL_API_ERROR errors
when trying to push calls conversions. We started seeing this error around
*7/22
midnight PST*. We have ~90 calls conversions that are getting this failure
for the last 9 hours. Is there a problem with the servic
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