Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-09 Thread Caihua Du
Thank you Sreelakshmi! Yes, we applied the suggestion yesterday by retrying after 1 min or more, but still the same issue happened for some customers. I will share the SOAP request and the customerid with you privately. This is currently affecting your customer and it would be great it can be f

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-09 Thread 'Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API Forum
Hi Caihua, As you have noticed, the limit that is being exceeded in your case is ' RequestsPerMinute'. Given that the limits enforced are based on various factors and could fluctuate, it is hard to comment about the number. But since you are hitting the error, the best way to go would be eithe

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread Caihua Du
Hi Sreelakshmi, Please let me know if you have any update, we want to root cause this issue so that we can fix from our side. Just want to confirm if the 85 calls within a minute can possibly reach the rate exceeded error. thanks! Caihua. On Thursday, December 8, 2016 at 4:15:33 PM UTC-8, Cai

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread Caihua Du
Oh, btw, we are calling get method (as you can see from the call stack), and it shouldn't be a mutable operation, right? On Thursday, December 8, 2016 at 4:14:10 PM UTC-8, Caihua Du wrote: > > Thank you Sreelakshmi. Is it possible for you to get back some numbers > like which limit we break? 85

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread Caihua Du
Thank you Sreelakshmi. Is it possible for you to get back some numbers like which limit we break? 85 per min doesn't sounds like a crazy number, but maybe it's violate the adwords policy. I just want to confirm. I can send you the custmoer id privately if that helps, thanks! On Thursday, Decem

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread 'Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API Forum
Hi Caihua, Decomposing the error message that you have shared, it looks like the RateLimitExceeded error is with the Account rate scope. As you would have read in the document , this could be beca

Re: Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread Caihua Du
Additional information: According to the SOAP log, we made around *85* calls during that min: 12/08/2016 09:44:08, and received the rate exceeded exception. Add according to the doc here: https://developers.google.com/adwords/api/docs/guides/rate-limits the rate is fluctuated, not fixed. So ca

Encountered errror when calling CampaignCriterionService: RateExceededError

2016-12-08 Thread Caihua Du
Hi AdWords team, We encountered several errors around 12/8 2am UTC - 12/8 3am UTC time when calling CampaignCriterionService. It reported that RateExceededError. I checked the existing posts before and seems like the request is associate with my "dev token". However, we don't have many request