On 11/24/2015 11:09 AM, Kenneth Johansson wrote:
Hello Support
Running 6.5.0 version of the XXE on ubuntu 14.04
When loading a large document XXE crashes together with unity and
i will be sent to the login prompt.
I'm not sure to understand.
Did loading a large document in XXE crash both XXE and the Windowing
system (Unity=desktop, Windowing system=X-Window) and get you back to
Linux in terminal mode?
If this is the case, then there is probably nothing we can do for you
because there is no way for Java code (like XMLmind's code) to
accomplish this apocalypse.
This is also happened on 5.6.0.
No debug output visible when running from Xterm.
This is normal if it's a complete crash. However, may be you'll find a
Java crash report (a text file).
Do you have any suggestions on this?
Just in case, please try what follows:
1) Follow what's described in this FAQ:
---
XXE freezes when I try to open large XML files. Is there a workaround
for this problem?
---
http://www.xmlmind.com/xmleditor/faq.html#outofmemory
2) If your document contains many hires images, then "View|Display
Images|as Thumbnails" or "as Bounding Boxes" may help a lot. See
http://www.xmlmind.com/xmleditor/_distrib/doc/help/viewMenu.html
3) Uninstall the add-on called "Hunspell Spell Checker" using
"Options|Install Add-ons", because it's the only add-on which uses
native libraries (.so, .dll files).
If 1) 2) and 3) fail to solve your problem, which is likely,
A) If you are running Ubuntu in a virtual machine (e.g. VirtualBox,
VMware), then please review the settings of your virtual machine.
B) What you experience may be the symptoms that:
a) your computer has bad RAM or
b) your graphics card hardware has problems or
c) Java has problems with your graphics card driver.
Try to open the same document on a different computer.
Note that both A) and B)a) and B)b) happened to me with symptoms close
to yours and B)c) happened to several users, but only on Windows. I
mean, A) and B) can really happen.
Of course, it's always possible for you to send us privately
(mailto:huss...@xmlmind.com) your large document including all its
attached image files in order to let us reproduce the problem here at
XMLmind and give you an accurate diagnostic.
Best regards,
/Kenneth
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