Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Stephan Hermann
Moins,

On Tue, 2008-11-11 at 02:27 +, Vincenzo Ciancia wrote:
> On 11/11/2008 Scott Kitterman wrote:
> > 
> > I would encourage you (and others, you certainly aren't the only one) 
> > to hold 
> > your temper and if you can't say something helpful, just take your 
> > hands off 
> > the keyboard.  Being angry, contemptuous, and disrespectful won't get 
> > your 
> > bugs fixed faster.  What it will get you is yet another list with no 
> > developers on it and you upset you can't get in touch with them.
> 
> 
> You are perfectly right, this went out of my control, and I appreciated 
> a lot the responses I got on various other issues in the past. I stop 
> now on the topic.
> 
> The only seriously valid point for you developers in my e-mails - I 
> think - and the one I wanted to expose in the first e-mail I wrote - is 
> that we users really need a seriously maintained hardware database, and 
> a serious attention to all hardware related regressions, because you 
> can't change your hardware like you can change your software. This is 
> what from times to times leads me to a complete demotivation on keeping 
> supporting ubuntu - and I bet you as a developer care, not of me in 
> particular, but of the numbers. Ubuntu is so popular because developers 
> care about usability and understand what it is, but also because users 
> are openly advertising and supporting it as if it was The Salvation from 
> the Evil Microsoft. Don't loose this important advantage.

Advocating Ubuntu doesn't mean you need to support it.
Advocating in a company and propose a switch from MS Windows XP/Vista to
Canonical+Ubuntu means, that you should have a point doing so. 
Software in general is not bug free, so mostly you need commercial
support for your OS or other Software you are using. 

Canonical does provide Support for Ubuntu for You, when you want to pay
it. If not, fix it yourself, or help us fixing it e.g. join the irc and
point people to it. If people can't help you directly, because of not
having the broken hardware, you can try to provide this hardware to the
people (that's an example, and hey, this you can't do when you use MS
Windows). 

> 
> If you start an officially endorsed hardware database with a forum for 
> comments and user-to-user support in launchpad etc, and keep an eye open 
> on regressions in hardware support, that should promptly be acknowledged 
> and put aside the relevant entries in the hardware database itself, and 
> that ideally should never be propagated to stable releases, but 
> _usually_ do, I am sure your user community will make a great job in 
> populating it. If you don't do that because of lack of manpower... I 
> understand and accept the reality.

You know, there is more and more hardware on the market, old and new.
And I never saw any hardware working out of the box which is quite new,
not even on Windows. Most drivers for new hardware on Windows are
broken...and believe me, asking the hardware vendor or creator, doesn't
help to fix those drivers in time, not if you don't want to pay them.

BTW, I do advocate Ubuntu in every company I'm working. And mostly I'm
the cursed guy who is doing the support, too. You know what? If I can't
fix it in time, I'll file a bug and I'm waiting. In the meantime, there
are workarounds (e.g. using an external wifi card, using another
graphics card driver etc.pp.) and most people are happy when they can
use their computers, it doesn't matter how. Actually most people don't
care about their special hardware they have in their laptops or
desktop...they just want to work.

TBH, if I really want to deploy Ubuntu as Desktop replacement, I'll call
Canonical or one of their partners and order some special support
contracts with developer support...it costs money, yes, but this should
be in your budget for such a project.

But in general, you shouldn't advocate things you can't handle. If you
are not able to help people out of a bad situation, don't switch
them..most likely people will not only hate the new OS, but they will
hate you.

If you really want to know which hardware is supported, you should read
the vanilla kernel mailing list, because this is the most valuable
source of finding out which hardware does work out of the box.

If a distributor adds more goodies to the kernel, then be happy, but
that doesn't mean, that it really works...even when the distributor puts
the hardware on the list of supported hardware.

Regards,

\sh


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Re: Anyone else lost hardware buttons after update from intrepid-proposed?

2008-11-13 Thread Chris Coulson
2008/11/13 (``-_-´´) -- Fernando <[EMAIL PROTECTED]>

> Olá Mario e a todos.
>
> ===snip===
>
> I never understood why the proposed rep is not pined down/back...
>
> --
> BUGabundo  :o)
> (``-_-´´)   http://LinuxNoDEI.BUGabundo.net
> Linux user #443786GPG key 1024D/A1784EBB
> My new micro-blog @ http://BUGabundo.net
> ps. My emails tend to sound authority and aggressive. I'm sorry in advance.
> I'll try to be more assertive as time goes by...
>
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>
Because people that have enabled them have already taken the decision that
they want to be guinea pigs for SRU's, and run software that might break
their system. The same goes for backports (people that have enabled them
have taken the decision themselves that they want to run the latest and
greatest software).

Pinning the repository is unnecessary because they are disabled by default
anyway. It would make it practically useless to those of us who want to help
test these packages in *-proposed, as we wouldn't automatically be notified
of the updates which need testing. That would mean that people who wanted to
help test would have to enable the repository, and then un-pin it too (or
manually search for packages that need testing).

Regards
Chris
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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Vincenzo Ciancia

> If a distributor adds more goodies to the kernel, then be happy, but
> that doesn't mean, that it really works...even when the distributor puts
> the hardware on the list of supported hardware.
> 

I hope this is not really the idea of the ubuntu developers on this 
topic, because if so, then I can really, really forget all my bugs, and 
go home happy. If the idea is that a trial-and-error process should be 
the normal way of using ubuntu (it is the way I use it every time I 
install it to other people), then just tell me. I think it's 
unbelievable how far things went in this direction. If this is 
considered normal and unharmful, there's clearly something that I didn't 
understand here.

Vincenzo

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Stephan Hermann
Hi,


On Thu, 2008-11-13 at 09:00 +, Vincenzo Ciancia wrote:
> > If a distributor adds more goodies to the kernel, then be happy, but
> > that doesn't mean, that it really works...even when the distributor puts
> > the hardware on the list of supported hardware.
> > 
> 
> I hope this is not really the idea of the ubuntu developers on this 
> topic, because if so, then I can really, really forget all my bugs, and 
> go home happy. If the idea is that a trial-and-error process should be 
> the normal way of using ubuntu (it is the way I use it every time I 
> install it to other people), then just tell me. I think it's 
> unbelievable how far things went in this direction. If this is 
> considered normal and unharmful, there's clearly something that I didn't 
> understand here.

This is reality :) Really.

Example: 

I bought an USB DTV Stick for terrestrial signals.
The product I bought is supported regarding all sources I read
(linuxdvb, kernel...)
So, I bought my hardware, regarding all infos I had access to.

What was the result?

In Hardy, this stick didn't work, just because the hardware vendor
changed one single chip revision. And what now? 

Regarding the Ubuntu Kernel + all other infos, I bought a product, which
just had to work out of the box. 

But reality told me different.

Good, that upstream (those guys from linuxdvb) heard about this issue,
and some guy also had this stick at home and they produced a new driver
release, but this wasn't in time for Hardy.

So, even if you buy hardware which should be supported by any linux
distro out there, because someone put it on a list, you can't be sure,
that it's actually working.

Noone can and will add all different revisions of hardware chip infos on
a list.

What you mostly get is: 

ATI Graphics Card -> supported
NVidia Graphics Card -> Supported
USB DTV Stick Made FooBar -> Supported


And then you will realize, that your very old card is not really
supported anymore, even if it's an ATI or Nvidia...You will even realize
that the new NVidia GeForce 10 with 8TB of RAM won't be supported,
because the drivers were not finished in time...

And this is nothing which only happens on Ubuntu...this happens all the
time with any other distro, too.

Most likely, if you use server hardware, which doesn't change so many
times over three years than desktop hardware, you will be more happy.

That's why most distros are not supporting a desktop version of their
enterprise release. Because Desktops are really a pain for users and
devs regarding hardware support.

Regards,

\sh


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RE: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Sarah Hobbs
Apologies for breaking threading, i'm not subscribed to this list
anymore, as the S/N ratio was too low.  However, this part is
interesting.  Please CC me on any responses to this mail.

Vincenzo writes:

"2) Another bug affected me at random (WIFI), and there was nothing I
could do about that, and it happened to me other times with other intel
cards. I've not been clear perhaps, but the problem is that I was used
to have my network card functioning, and one day it just left me without
connection - after I moved abroad for one month, not after I upgraded.
This is because intel's drivers mostly suck, there is no simpler
explanation. They have tons of bugs and corner cases (I can support this
by pointing at the number and gravity of LP bugs for them). I want to be
able to rely and let others rely on ubuntu so we need to know what works
and what not.

3) There are plenty of other hardware regressions by which I am affected
and I feel like these should be a bit more acknowledged by developers.
Because I can't be the only one."

What I'd like to raise - how does one write such a database, when there
is no clear-cut answer on whether this card, with this driver, works?

Take the intel 3945 card, for example.  Vincenzo says it doesn't work
for him, under various modes.  Various users on the forums have also
mentioned that their systems don't work with these cards.

However, other users on the forums, mailing lists, and a whole lot of
the developers, including myself, have this card, and see that it works
for them.  I personally haven't seen this break since I upgraded to
gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
which seems to be one of the areas of complaint, otherwise without problems.

The bugs that affect everyone with a particular chipset are often
acknowledged, particularly in the release notes.  Maybe it would be nice
to acknowledge that some people have problems with this card- but that's
only some people.  You'd be telling a whole lot of other people that
their cards may not work, when they actually work just fine.

Also, I'd be willing to bet that at least one person has a problems with
*every* card in Ubuntu.  Does it really make sense to acknowledge them
all?  How does one generalise that, in a paragraph or two, and it still
be useful?

Arguably, it would help if the relevant (i presume kernel) developers
had access to some of these faulting cards - the ones that do break
where people can reproduce it on site seem to get fixed quite quickly.
But it's very hard to debug something where you don't have access (and
it's quite hard to buy hardware to try to fix it, if only a smallish
percentage of cards actually exhibit this buggy behaviour!)

Thoughts?

Just my 2c.

Hobbsee



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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Andrew Sayers
Sarah - this should make sense on its own, but it builds on an idea I
suggested in
https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2008-November/006250.html

which you might provide a little background to this post.

> 3) There are plenty of other hardware regressions by which I am affected
> and I feel like these should be a bit more acknowledged by developers.
> Because I can't be the only one."
> 
> What I'd like to raise - how does one write such a database, when there
> is no clear-cut answer on whether this card, with this driver, works?

Since we're talking about regressions here, one solution would be to
make downgrading as easy as upgrading, and to request an optional
hardware profile immediately before a user up/downgrades.  Spotting
problematic hardware then becomes a relatively simple statistical
problem: when a user gives their hardware profile ready for an upgrade,
they can be informed "you have , users with  were n%
more likely than average to downgrade.  Are you sure you want to continue?".

- Andrew

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Sean Hodges
> Canonical does provide Support for Ubuntu for You, when you want to
> pay
> it. If not, fix it yourself, or help us fixing it e.g. join the irc
> and
> point people to it. If people can't help you directly, because of not
> having the broken hardware, you can try to provide this hardware to
> the
> people (that's an example, and hey, this you can't do when you use MS
> Windows). 

Nailed it.


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Markus Hitter

Am 13.11.2008 um 10:32 schrieb Stephan Hermann:

> But reality told me different.

Stephan, your points about the unfortunate truth are valid.  
Nevertheless, software quality is one of the keys to success.

I've just filed the second bug where one of the Gnome applets  
segfaults in a standard situation. Many developers obviously code  
really sloppy, a la "it worked once in my situation, so it works  
always in all situations". Some developers even consider a segfault  
as a normal way to end the execution of an application. This is a  
more general observation of mine, this is ridiculous.

While we can't "fix" developers, we can put more automatic helpers  
into place:

  - Keep Apport enabled even on stable releases. Hiding bugs doesn't  
help.

While this doesn't fix bugs by it's self, it greatly helps to fix  
them after the fact (and timely educate developers about their  
practices).

Additionally, this opens the door to get some automatic measure about  
the quality of drivers or other software. Count open bugs and you  
know what you roughly can expect. If you count too many of them, drop  
the hardware in the compatibility list.

To keep more users happy:

  - Allow downgrades. This should help narrowing potential causes of  
the trouble.


Ideally, there would be a big regression testing facility, like Wine  
has one. Each time a Wine developer fixes a bug, he's pushed to  
create a test for his case. These test cases are run automatically  
for each commited patch and pretty well avoid introducing a bug a  
second time.


to add my $o.o2,
MarKus

- - - - - - - - - - - - - - - - - - -
Dipl. Ing. Markus Hitter
http://www.jump-ing.de/





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Hardware regressions was (Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions))

2008-11-13 Thread Scott Kitterman
On Thu, 13 Nov 2008 09:00:36 + Vincenzo Ciancia <[EMAIL PROTECTED]> 
wrote:
>
>> If a distributor adds more goodies to the kernel, then be happy, but
>> that doesn't mean, that it really works...even when the distributor puts
>> the hardware on the list of supported hardware.
>> 
>
>I hope this is not really the idea of the ubuntu developers on this 
>topic, because if so, then I can really, really forget all my bugs, and 
>go home happy. If the idea is that a trial-and-error process should be 
>the normal way of using ubuntu (it is the way I use it every time I 
>install it to other people), then just tell me. I think it's 
>unbelievable how far things went in this direction. If this is 
>considered normal and unharmful, there's clearly something that I didn't 
>understand here.

Part of what goes on is that the details of a product change over time, 
where a specific part was made, or any number of things.  So when one 
person says (to pick one example, this is true for all vendors) IW 3945 is 
broken and another says it's not, they probably don't have identical cards.

We also have more than one kernel.  Maybe it works with i386, but is broken 
with amd64.

Use cases differ too.  I have a laptop with IW 4965 and it works great for 
me.  A lot of people reported problems on Intrepid with this card.  As it 
happens, I am mostly (maybe always) on 802.11G networks.  People with the 
problems have 802.11N (mostly anyway - see the other factors).

Part of the trouble with a hardware database is what to put in it to make 
it reliable, yet searchable.  So this is not an easy problem.  Back in Edgy 
I remember spending a lot of time digging through wiki pages trying to 
figure out wifi. Clearly we need to do better with this, but I'm not sure 
exactly how.

I think this may be a topic to take up with the QA team.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Stephan Hermann
Hi Markus,

On Thu, 2008-11-13 at 11:56 +0100, Markus Hitter wrote:
> Am 13.11.2008 um 10:32 schrieb Stephan Hermann:
> 
> > But reality told me different.
> 
> Stephan, your points about the unfortunate truth are valid.  

Sad, but true.

> Nevertheless, software quality is one of the keys to success.

> I've just filed the second bug where one of the Gnome applets  
> segfaults in a standard situation. Many developers obviously code  
> really sloppy, a la "it worked once in my situation, so it works  
> always in all situations". Some developers even consider a segfault  
> as a normal way to end the execution of an application. This is a  
> more general observation of mine, this is ridiculous.
> 
> While we can't "fix" developers, we can put more automatic helpers  
> into place:
> 
>   - Keep Apport enabled even on stable releases. Hiding bugs doesn't  
> help.
> 
> While this doesn't fix bugs by it's self, it greatly helps to fix  
> them after the fact (and timely educate developers about their  
> practices).

Yes...this can help us, to shape applications which are running actually
on the user's desktops, but doesn't prevent it from happening.
If the bug is found after a release, it's already too late. Well, not
too late to fix it in an upcoming release, but too late today.

But here is a point: Why did the bug occur after the release first, or
when it occurred during development, why nobody took care to fix it?

And here are some answers (hopefully not all, but some, and mostly not
correct):

1. The bug occurred after the release:

a) The application in question is not used by a wide range of users. If
it would have been used by a broader community, the bug would have
occurred during development
b) Nobody, using this software before release, was actually able to file
a bug report to the distro bug tracker. That's not good. And this starts
another flow of questions, but those I won't raise here.

2. The bug occurred during development, why wasn't it fixed by someone?

a) There was no bug report, look at 1.b)
b) Most likely the application package waits in the Universe/Multiverse
pocket, and no non-paid/paid dev took care, because it's not important
for the release goal and nobody was interested, because it's
unsupported.
c) The application is in one of the supported pockets (main/restricted),
the core devs had it on the radar, but decided to take it as a
regression which could be fixed later, and is not so important for the
release in general.
d) the bug is so difficult and non-trivial to reproduce, or to fix, and
the bug was pushed upstream, and the distro team just have to wait for a
fix or an answer.

This is belongs to the application level so far.

Coming to the more delicate kernel level:

> 
> Additionally, this opens the door to get some automatic measure about  
> the quality of drivers or other software. Count open bugs and you  
> know what you roughly can expect. If you count too many of them, drop  
> the hardware in the compatibility list.

As said in one of my mails:

The problem here is, that some users with the hardware on a list don't
have problems, but others have.
Now, how can we determine what the difference between the hardware is,
between those with and those without problems?

This task is not easy. There needs to be input from the users with the
non-working hardware. Most likely, that this information can be gathered
with some magic commands on CLI, which is also provided by a nice
developer. But user thinks: "Damn, this takes more time, more that I
want to invest in this...this OS is crap...the devs are lazy bastards,
because the hardware is on the list...but as I can see, it doesn't work,
wait I'll tell them that on the ML or whereever".

So, for the kernel devs or other devs in other parts of the distro, it's
quite difficult sometimes to get the necessary infos, when people are
not coming back and providing the infos about the hardware, or if they
did, then they won't come back to test the fix, because they already
installed another OS or switched back to something else.

There are so many variables, which are playing a part, starting from
non-working hardware revision to the decision: "Ok, this card is only 10
days old, most likely that there are not many people who are using it,
we need to forget about this, during this release cycle, and yes, we
screw the people who have this card, but the majority is not affected at
all." to "Shit, we didn't even know that this wasn't working, yeah there
was a report, but we didn't get the infos back we needed to
investigate..shit happens, but shit happens all the time, let's document
it".

And in reality, only one or two newer revisions of chipset are not
working anymore...but to get this revision it takes time to get the
right info from the users.

> 
> To keep more users happy:
> 
>   - Allow downgrades. This should help narrowing potential causes of  
> the trouble.

This is something I don't understand.
When I upgrade to a new 

Apport in stable releases [was: Re: Do you really want developers to be on this list]

2008-11-13 Thread Martin Pitt
Markus Hitter [2008-11-13 11:56 +0100]:
> While we can't "fix" developers, we can put more automatic helpers  
> into place:
> 
>   - Keep Apport enabled even on stable releases. Hiding bugs doesn't  
> help.

We don't disable Apport in stable releases because we want to hide
bugs. The reasons are, in descending importance:

 * core dumps potentially contain a lot of private/sensitive
   information which is almost impossible to check for a casual user.
   Yes, apport points out to not send a report if you did something
   private, and bugs are private by default, but still..

 * During testing the development release we already get tons of crash
   reports, so we should already know (or even have fixed) the
   most common crashes. The others aren't really common, and hard to
   reproduce, etc., which is why we would not fix them in stable
   releases *anyway* (both from an SRU policy perspective, as well as
   being a manpower issue).

 * Collecting crash information and sending it to LP takes a lot of
   CPU, IO, and network bandwidth, and it doesn't make sense to waste
   all this, and create a sense of expectation that the crash will be
   fixed in a stable release, when we know upfront that it won't.

> While this doesn't fix bugs by it's self, it greatly helps to fix  
> them after the fact (and timely educate developers about their  
> practices).

Right, but we have more crashes in LP than we can ever keep up with,
so there's enough fodder to report to upstreams, debug, and fix. :-)

> Additionally, this opens the door to get some automatic measure about  
> the quality of drivers or other software. Count open bugs and you  
> know what you roughly can expect. If you count too many of them, drop  
> the hardware in the compatibility list.

Hardware bugs are not automatically reported. Filing bugs manually
(Help -> Report a bug, or using ubuntu-bug) still works normally in
stable releases. We didn't disable that, nor was it ever discussed to
do so.

Martin
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Ubuntu Developer (www.ubuntu.com)  | Debian Developer  (www.debian.org)


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Andrew Sayers
Stephan Hermann wrote:
> 
> On Thu, 2008-11-13 at 11:56 +0100, Markus Hitter wrote:
>>
>>   - Allow downgrades. This should help narrowing potential causes of  
>> the trouble.
> 
> This is something I don't understand.
> When I upgrade to a new release, I always think (or is it knowing): "Ok,
> for the next 4 hours I'll sit in front of this computer, and I expect
> something to break...because it's software made by people". If nothing
> breaks, then I'm really surprised and happy. But when something breaks,
> I already expected that. And when I find the cause for the breakage,
> I'll try to fix it, AND/OR file a bug report about that issue. 

That's commendable practice, but the problem in Vincenzo's case was a
hardware regression that would require upstream developer time in order
to write a fix.  An easy downgrade path would give users in that
situation the opportunity to use a system that works while they're
waiting.  It also gives a communication channel to users that aren't
technical enough to describe hardware problems - if we log hardware
profiles when users up/downgrade, we can see which profiles correlate
most strongly with downgrades, and use that to help guess which bug
reports are one guy with a dodgy graphics card, and which are something
more general.

- Andrew

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Chris Coulson
2008/11/13 Andrew Sayers <[EMAIL PROTECTED]>

> Stephan Hermann wrote:
> >
> > On Thu, 2008-11-13 at 11:56 +0100, Markus Hitter wrote:
> >>
> >>   - Allow downgrades. This should help narrowing potential causes of
> >> the trouble.
> >
> > This is something I don't understand.
> > When I upgrade to a new release, I always think (or is it knowing): "Ok,
> > for the next 4 hours I'll sit in front of this computer, and I expect
> > something to break...because it's software made by people". If nothing
> > breaks, then I'm really surprised and happy. But when something breaks,
> > I already expected that. And when I find the cause for the breakage,
> > I'll try to fix it, AND/OR file a bug report about that issue.
>
> That's commendable practice, but the problem in Vincenzo's case was a
> hardware regression that would require upstream developer time in order
> to write a fix.  An easy downgrade path would give users in that
> situation the opportunity to use a system that works while they're
> waiting.  It also gives a communication channel to users that aren't
> technical enough to describe hardware problems - if we log hardware
> profiles when users up/downgrade, we can see which profiles correlate
> most strongly with downgrades, and use that to help guess which bug
> reports are one guy with a dodgy graphics card, and which are something
> more general.
>
>- Andrew
>
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Surely trying to make a safe downgrade path risks introducing even more
regressions on top of the original ones, and could be a significant amount
of effort - effort that is better spent on fixing the original regressions.
Creating a downgrade path seems like a lot of work for very little gain IMO.

Regards
Chris
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Re: Anyone else lost hardware buttons after update from intrepid-proposed?

2008-11-13 Thread Mario Vukelic
On Thu, 2008-11-13 at 00:07 +, (``-_-´´) -- Fernando wrote:
> There is an huge risk in running with proposed.

Well, "huge" might be overstating it a little bit

> Those who run with them enable, should be also tracking them on LP.

Thanks for the heads-up, but I know what I am doing :) I run proposed
because I have no problem digging myself out of a hole and specifically
to be able to help with issues before they hit users who are less
experienced with shovels. If nobody ran proposed, its existence would
not help much ...


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Scott Kitterman
On Thursday 13 November 2008 05:13, Andrew Sayers wrote:
> Sarah - this should make sense on its own, but it builds on an idea I
> suggested in
> https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2008-November/006250
>.html
>
> which you might provide a little background to this post.
>
> > 3) There are plenty of other hardware regressions by which I am affected
> > and I feel like these should be a bit more acknowledged by developers.
> > Because I can't be the only one."
> >
> > What I'd like to raise - how does one write such a database, when there
> > is no clear-cut answer on whether this card, with this driver, works?
>
> Since we're talking about regressions here, one solution would be to
> make downgrading as easy as upgrading, and to request an optional
> hardware profile immediately before a user up/downgrades.  Spotting
> problematic hardware then becomes a relatively simple statistical
> problem: when a user gives their hardware profile ready for an upgrade,
> they can be informed "you have , users with  were n%
> more likely than average to downgrade.  Are you sure you want to
> continue?".
>

Downgrading an entire system is never going to be reliable.  It might be 
possible to take a snapshot of the system onto a suitable storage medium that 
one could restore to if needed.

Scott K

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RE: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
> Take the intel 3945 card, for example.  Vincenzo says it doesn't work
> for him, under various modes.  Various users on the forums have also
> mentioned that their systems don't work with these cards.
> 
> However, other users on the forums, mailing lists, and a whole lot of
> the developers, including myself, have this card, and see that it works
> for them.  I personally haven't seen this break since I upgraded to
> gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
> which seems to be one of the areas of complaint, otherwise without problems.

In my experience, it does work fine with WPA.  It's WEP that's the
issue.  It only works with WEP (properly) using iwconfig.  If you use
NetworkManager, the key will *never* be accepted.  And if you use
network-admin (gone in Intrepid), the key will be accepted, but it won't
get an IP address.

And yes, you're of course right about the issues with not having access
to the hardware to fix it.  I've overheard someone mutter "well if you'd
send me some hardware, sure I could make it work..."  I recall that the
day I met Daniel Chen, he was showing up to an installfest so he could
fix any sound bugs with actual, physical access to the hardware.

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dissappearing sym link

2008-11-13 Thread richard

Hi all , I've doned the asbestos pants

On an upgrade from 8.04 to 8.10 the symlink from /usr/bin/gcc
to /usr/bin/gcc-4.3 is not made.
on a clean install of 8.10 its made.
I verified it as well by reloading 8.04 and upgrading, and then do a
clean install of 8.10.
If I put that on the forums it will never get picked up and if its not 
a funny with this machine, carry to Ubuntu 10.0

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#
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OS: Ubuntu 8.10, Intrepid, on AMD Dual Athlon 64 +4400: 8 GB RAM DDR2
Ham Call: G8JVM , QRA IO82SP, Interests Microwave
#


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Nicolas Deschildre
On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan <[EMAIL PROTECTED]> wrote:
> On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
>> Take the intel 3945 card, for example.  Vincenzo says it doesn't work
>> for him, under various modes.  Various users on the forums have also
>> mentioned that their systems don't work with these cards.
>>
>> However, other users on the forums, mailing lists, and a whole lot of
>> the developers, including myself, have this card, and see that it works
>> for them.  I personally haven't seen this break since I upgraded to
>> gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
>> which seems to be one of the areas of complaint, otherwise without problems.
>
> In my experience, it does work fine with WPA.  It's WEP that's the
> issue.  It only works with WEP (properly) using iwconfig.  If you use
> NetworkManager, the key will *never* be accepted.  And if you use
> network-admin (gone in Intrepid), the key will be accepted, but it won't
> get an IP address.

And yet, my intel 3945 works fine with me with WEP & NetworkManager
both in Hardy and Intrepid. Don't forget there are multiple
"sub-models" of a given model.
Please report your detailled hardware information (lspci -vvnn) on
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
WLAN, 3945 (a/b/g) - low performance).

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:58 +0100, Nicolas Deschildre wrote:
> On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan <[EMAIL PROTECTED]> wrote:
> > On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
> >> Take the intel 3945 card, for example.  Vincenzo says it doesn't work
> >> for him, under various modes.  Various users on the forums have also
> >> mentioned that their systems don't work with these cards.
> >>
> >> However, other users on the forums, mailing lists, and a whole lot of
> >> the developers, including myself, have this card, and see that it works
> >> for them.  I personally haven't seen this break since I upgraded to
> >> gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
> >> which seems to be one of the areas of complaint, otherwise without 
> >> problems.
> >
> > In my experience, it does work fine with WPA.  It's WEP that's the
> > issue.  It only works with WEP (properly) using iwconfig.  If you use
> > NetworkManager, the key will *never* be accepted.  And if you use
> > network-admin (gone in Intrepid), the key will be accepted, but it won't
> > get an IP address.
> 
> And yet, my intel 3945 works fine with me with WEP & NetworkManager
> both in Hardy and Intrepid. Don't forget there are multiple
> "sub-models" of a given model.
> Please report your detailled hardware information (lspci -vvnn) on
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
> 3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
> WLAN, 3945 (a/b/g) - low performance).

I think I'm already on the first bug, but I'll check again.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:58 +0100, Nicolas Deschildre wrote:
> On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan <[EMAIL PROTECTED]> wrote:
> > On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
> >> Take the intel 3945 card, for example.  Vincenzo says it doesn't work
> >> for him, under various modes.  Various users on the forums have also
> >> mentioned that their systems don't work with these cards.
> >>
> >> However, other users on the forums, mailing lists, and a whole lot of
> >> the developers, including myself, have this card, and see that it works
> >> for them.  I personally haven't seen this break since I upgraded to
> >> gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
> >> which seems to be one of the areas of complaint, otherwise without 
> >> problems.
> >
> > In my experience, it does work fine with WPA.  It's WEP that's the
> > issue.  It only works with WEP (properly) using iwconfig.  If you use
> > NetworkManager, the key will *never* be accepted.  And if you use
> > network-admin (gone in Intrepid), the key will be accepted, but it won't
> > get an IP address.
> 
> And yet, my intel 3945 works fine with me with WEP & NetworkManager
> both in Hardy and Intrepid. Don't forget there are multiple
> "sub-models" of a given model.
> Please report your detailled hardware information (lspci -vvnn) on
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
> 3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
> WLAN, 3945 (a/b/g) - low performance).

Ah, looking again, I'm subscribed to the first, but it's not what I'm
describing.  That one is that both WEP and WPA fail.  In my case, it
just fails with NetworkManager with WEP. WPA is fine.  There's a bug
sitting around for that too, though.

https://bugs.launchpad.net/ubuntu/+source/linux-ubuntu-modules-2.6.22/+bug/139080

It's filed in Feisty and Gutsy, but it still exists with Hardy and
iwl3945.  With that laptop, WEP went like this:
Dapper + ipw3945 + network-admin = works
Feisty, Gutsy + ipw3945 + NM = fail...WEP key not accepted
Hardy + iwl3945 + NM = fail...WEP key not accepted
Hardy + iwl3945 + network-admin = fail...WEP key accepted, no ip address
Hardy + iwl3945 + iwconfig + dhclient = works

I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
just expect NM to not work when it comes to WEP.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Scott Kitterman
On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan <[EMAIL PROTECTED]> 
wrote:

>I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
>just expect NM to not work when it comes to WEP.

I have 4965 and it worked fine for me with KNetworkManager and WEP in 
Hardy.  I have't had a need for WEP since I upgraded to Intrepid.

As an aside, if people are truly concerned about privacy/security, they 
should be on WPA.  WEP is trivial to break.

Scott K

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Re: Apport in stable releases [was: Re: Do you really want developers to be on this list]

2008-11-13 Thread Scott Kitterman
On Thu, 13 Nov 2008 12:48:40 +0100 Martin Pitt <[EMAIL PROTECTED]> 
wrote:
>Markus Hitter [2008-11-13 11:56 +0100]:
>> While we can't "fix" developers, we can put more automatic helpers  
>> into place:
>> 
>>   - Keep Apport enabled even on stable releases. Hiding bugs doesn't  
>> help.
>
>We don't disable Apport in stable releases because we want to hide
>bugs. The reasons are, in descending importance:
>
> * core dumps potentially contain a lot of private/sensitive
>   information which is almost impossible to check for a casual user.
>   Yes, apport points out to not send a report if you did something
>   private, and bugs are private by default, but still..
>
> * During testing the development release we already get tons of crash
>   reports, so we should already know (or even have fixed) the
>   most common crashes. The others aren't really common, and hard to
>   reproduce, etc., which is why we would not fix them in stable
>   releases *anyway* (both from an SRU policy perspective, as well as
>   being a manpower issue).
>
> * Collecting crash information and sending it to LP takes a lot of
>   CPU, IO, and network bandwidth, and it doesn't make sense to waste
>   all this, and create a sense of expectation that the crash will be
>   fixed in a stable release, when we know upfront that it won't.
>
I think these are all good reasons.

I have heard people discuss post-release regressions due to SRU/security 
updates.  I was chatting with another developer last night who said he'd 
found Hardy very stable at release and less so as it got updated.

Perhaps Apport could be taught to roll the dice and return crash reports in 
some fraction of cases post-release (perhaps 5 or 10 percent).  This would 
help us catch regressions.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:12 -0500, Scott Kitterman wrote:
> On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan <[EMAIL PROTECTED]> 
> wrote:
> 
> >I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
> >just expect NM to not work when it comes to WEP.
> 
> I have 4965 and it worked fine for me with KNetworkManager and WEP in 
> Hardy.  I have't had a need for WEP since I upgraded to Intrepid.
> 
> As an aside, if people are truly concerned about privacy/security, they 
> should be on WPA.  WEP is trivial to break.

I know that, but until about two months ago, the network in the computer
science department at school (yeah, go figure) was WEP, so it was a sort
of "not-by-choice" thing for me.  And visiting other people's houses,
WEP is often something you need to deal with.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Scott Kitterman
On Thursday 13 November 2008 22:43, Mackenzie Morgan wrote:
> On Thu, 2008-11-13 at 21:12 -0500, Scott Kitterman wrote:
> > On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan <[EMAIL PROTECTED]>
> >
> > wrote:
> > >I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
> > >just expect NM to not work when it comes to WEP.
> >
> > I have 4965 and it worked fine for me with KNetworkManager and WEP in
> > Hardy.  I have't had a need for WEP since I upgraded to Intrepid.
> >
> > As an aside, if people are truly concerned about privacy/security, they
> > should be on WPA.  WEP is trivial to break.
>
> I know that, but until about two months ago, the network in the computer
> science department at school (yeah, go figure) was WEP, so it was a sort
> of "not-by-choice" thing for me.  And visiting other people's houses,
> WEP is often something you need to deal with.

Right.  It's not always a choice.  I didn't mean to imply it didn't matter if 
WEP worked because people shouldn't use it.  It ought to work.  I know my 
4965 laptop worked with WEP in Hardy because I was working on site at a 
customer for a while and the employee wireless network was WPA and the 
visitor's network was WEP.

Scott K

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Re: Apport in stable releases [was: Re: Do you really want developers to be on this list]

2008-11-13 Thread Matthew East
On Fri, Nov 14, 2008 at 2:25 AM, Scott Kitterman <[EMAIL PROTECTED]> wrote:
> I have heard people discuss post-release regressions due to SRU/security
> updates.  I was chatting with another developer last night who said he'd
> found Hardy very stable at release and less so as it got updated.
>
> Perhaps Apport could be taught to roll the dice and return crash reports in
> some fraction of cases post-release (perhaps 5 or 10 percent).  This would
> help us catch regressions.

Would enabling it in -proposed help with that?

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