[Bug 282799] [NEW] gnome-session not starting panel

2008-10-13 Thread Jane Silber
Public bug reported:

Binary package hint: gnome-session

After update in Intrepid Beta, I can't get to a normal desktop. The
panel doesn't start, metacity crashes. We've tried creating an entirely
new user, but the same problems persist. gconf dump attached.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
Package: gnome-session 2.24.0-0ubuntu1
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-session
Uname: Linux 2.6.27-7-generic i686

** Affects: gnome-session (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug

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[Bug 282799] Re: gnome-session not starting panel

2008-10-13 Thread Jane Silber

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/18505499/Dependencies.txt

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[Bug 282799] Re: gnome-session not starting panel

2008-10-13 Thread Jane Silber

** Attachment added: "gconf.xml"
   http://launchpadlibrarian.net/18505521/gconf.xml

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[Bug 222796] Re: Brightness up not generating ACPI event on Thinkpad T43p, T42, X31, X40, R52

2008-10-14 Thread Jane Silber
I have an X60s.  The recent hotkey update made by volume up/down keys
worked (they had worked in Hardy, but regressed in Intrepid Beta).
However, the mute hotkey invokes Lock Screen.

I believe a previous reporter with an X60s noted that a brightness key
made music/audio stop playing.  This doesn't happen for me (when
listening with Rhythmbox).

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[Bug 280676] [NEW] no sound in intrepid beta

2008-10-09 Thread Jane Silber
Public bug reported:

When I upgraded to Intrepid Beta on 7 Oct, sound worked.  After today's
update (9 Oct), sound doesn't work.  Alsa info at

http://www.alsa-
project.org/db/?f=396a832572721b4c1d8293f81f62b1ae65926f44

This could be a duplicate of
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/273578

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 280676] Re: no sound in intrepid beta

2008-10-10 Thread Jane Silber
Audio reappeared with 10 Oct update. Probably fixed.

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[Bug 269656] Re: AN IRRELEVANT LICENSE IS PRESENTED TO YOU FREE-OF-CHARGE ON STARTUP

2008-09-16 Thread Jane Silber

I'd like to reassure everyone that we are productively and actively engaged 
with Mozilla, and that there is a strong desire from everyone involved to 
identify a positive, constructive solution that addresses the concerns raised 
in this bug report. 

Also, please remember that this page is, in fact, a bug report and
therefore isn't the most productive place to add "me too" comments.
Back in comment 96
(https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/269656/comments/96
), tacone created some links to Brainstorm items that can more
effectively tally numbers of folks with different opinions.  Voting
those options up or down will turn your opinion into something that can
be measured.

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[Bug 269656] Re: AN IRRELEVANT LICENSE IS PRESENTED TO YOU FREE-OF-CHARGE ON STARTUP

2008-09-14 Thread Jane Silber
I don't think Ubuntu/Canonical should *write* a "plain English" version
of someone else's license.  Obviously Mozilla has written the license in
the language they want our users to read and understand, and our
interpretation of that may not be the same as Mozilla's or the law's
interpretation.  I think *presenting* such an explanation is a good idea
however, and  I will ask Mozilla Corp if they can/will provide a "plain
English" version to be used in a FAQ-type explanation for our users (or
even consider making the EULA more readable).

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[Bug 17641] Re: wastebasket opens automatically

2008-08-11 Thread Jane Silber
No longer happens.  I think it's safe to mark this as closed.

Cheers,
Jane

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[Bug 331618] [NEW] make new tab behaviour consistent in Firefox

2009-02-19 Thread Jane Silber
Public bug reported:

Binary package hint: firefox

I am filing this bug as part of the Feature Freeze exception process[1].
Currently, when you start Firefox the first tab opens with a search page
(on the belief that search is one of the most common use cases in this
scenario).  However, when opening a new tab, the tab opens a blank page.

A common use can in opening a new tab is also that users will search,
and we could display the same search page in the new tabs.  There could
also be a user preference, to allow the user to change this if they
prefer the blank page to the "quick search" page [2].

This has been implemented and is available for testing[3].  It did not
land in time for Feature Freeze because (a) it was a late-blooming idea,
and (b) we're still coordinating with Mozilla.

The technical risk involved in the change is low. There will be
additional testing required around the new preference option, and the
specific use case of opening new tabs.  There remains some procedural
risk, as we need to discuss further with Mozilla. So while testing can
occur in the PPA, I don't think we should land the change until all
parties are satisfied.

A related issue (but not being proposed for Feature Freeze exception) is
bug# 331575.

[1] https://wiki.ubuntu.com/FreezeExceptionProcess
[2] http://people.ubuntu.com/~asac/screens_newtab/Preferences.png
[3] http://launchpad.net/~asac/+archive

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348517] [NEW] contradictory message in upgrade process

2009-03-25 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

Upgrading from 8.10 (Intrepid) to 9.04 Beta (Jaunty) (okay,actually a
few days before the actual beta...), in the "Do you want to start the
upgrade?" window, I am told:

"This download will take about 9 minutes with your connection."

immediately followed by:

"Fetching and installing the upgrade can take several hours."

These are contradictory and confusing messages, and should be reconciled
somehow.

** Affects: update-manager (Ubuntu)
 Importance: Low
 Status: Confirmed

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[Bug 348560] [NEW] screen resolution detection regression in Jaunty

2009-03-25 Thread Jane Silber
Public bug reported:

Binary package hint: xorg

I have an Iiyama ProLite B2403WS monitor.  Ubuntu 8.10 (Intrepid)
provided reasonable screen resolution; Jaunty beta (actually the day
before beta) no longer does.  I don't remember the resolution it used to
find, but it was higher than the current options, and had a 16x9 aspect
ratio.

** Affects: xorg (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348566] [NEW] menu icons don't match other file icons

2009-03-25 Thread Jane Silber
Public bug reported:

Binary package hint: openoffice.org

I just upgraded to 9.04 Beta (actually the day before the beta).  I have
new Open Office icons for the relevant files, but the small icons in
GNOME menu are the same icons as in previous releases.

I think they should match. i.e,. the icons in the menu that link to the
application should be the same (or at least be in the same family) as
the icons used for the files produced by that application.

** Affects: openoffice.org (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348599] [NEW] mute on volume control UI has no effect

2009-03-25 Thread Jane Silber
Public bug reported:

Binary package hint: gnome-media

I'm running 9.04 Beta (actually day before the beta).  The mute option
in the volume control window (accessed from the top panel) seems to have
no effect.   The hardware mute button works fine.

This is possible related to (or perhaps a duplicate of)
https://bugs.edge.launchpad.net/ubuntu/+source/gnome-media/+bug/272336

** Affects: gnome-media (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348889] [NEW] too many notifications after upgrade to Jaunty

2009-03-26 Thread Jane Silber
Public bug reported:

Binary package hint: pidgin

After an upgrade to Jaunty beta, my system now notifies 4 different ways
of a new IRC message.  I have the 2 new ones from the new notification
scheme (i.e, the black bubble and the envelope in the top panel) and I
have the 2 old ones (the Pidgin icon in the top panel and the flashing
Pidgin window in the bottom panel).

Having my system notify me 4 separate ways for the same event is too
much.  I believe this is only a problem with upgrades, not new installs,
and think that upgrades needs to be dealt with intelligently in the apps
and the new notification system. I suspect but do not know for sure that
this may happen for other apps as well (e.g, Evolution).

Given our user base, we will likely have more upgraders than new
installers, so I think this is a pretty serious usability issue.

** Affects: pidgin (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsHal.txt"
   http://launchpadlibrarian.net/24360306/LsHal.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsMod.txt"
   http://launchpadlibrarian.net/24360307/LsMod.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgConf.txt"
   http://launchpadlibrarian.net/24360309/XorgConf.txt

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[Bug 348560] apport-collect data

2009-03-26 Thread Jane Silber
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xorg 1:7.4~5ubuntu16
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersion: Linux version 2.6.28-11-generic (bui...@palmer) (gcc version 4.3.3 
(Ubuntu 4.3.3-5ubuntu4) ) #37-Ubuntu SMP Mon Mar 23 16:40:23 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy lpadmin netdev plugdev 
powerdev scanner video

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/24360305/Dependencies.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsPci.txt"
   http://launchpadlibrarian.net/24360308/LsPci.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgLog.txt"
   http://launchpadlibrarian.net/24360311/XorgLog.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "Xrandr.txt"
   http://launchpadlibrarian.net/24360313/Xrandr.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgLogOld.txt"
   http://launchpadlibrarian.net/24360312/XorgLogOld.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "glxinfo.txt"
   http://launchpadlibrarian.net/24360314/glxinfo.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "setxkbmap.txt"
   http://launchpadlibrarian.net/24360315/setxkbmap.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "system.txt"
   http://launchpadlibrarian.net/24360316/system.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "xdpyinfo.txt"
   http://launchpadlibrarian.net/24360317/xdpyinfo.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "xkbcomp.txt"
   http://launchpadlibrarian.net/24360320/xkbcomp.txt

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[Bug 348908] [NEW] Flash v9 crashes Firefox in Jaunty (beta)

2009-03-26 Thread Jane Silber
Public bug reported:

Binary package hint: firefox

After an upgrade to Jaunty Beta, the previously installed Flash plugin
reliably caused Firefox to crash. Version in question was Shockwave
Flash version 9.0 r48.

Shockwave Flash version 10.0 r22 seems to work.

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348560] Re: screen resolution detection regression in Jaunty

2009-03-26 Thread Jane Silber
Aaargh, doing apport-collect with the external monitor actually turned
on, which I suspect will be more helpful :)

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[Bug 348560] apport-collect data

2009-03-26 Thread Jane Silber
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: xorg 1:7.4~5ubuntu16
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersion: Linux version 2.6.28-11-generic (bui...@palmer) (gcc version 4.3.3 
(Ubuntu 4.3.3-5ubuntu4) ) #37-Ubuntu SMP Mon Mar 23 16:40:23 UTC 2009
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy lpadmin netdev plugdev 
powerdev scanner video

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/24361085/Dependencies.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsHal.txt"
   http://launchpadlibrarian.net/24361086/LsHal.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsMod.txt"
   http://launchpadlibrarian.net/24361087/LsMod.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "LsPci.txt"
   http://launchpadlibrarian.net/24361088/LsPci.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgConf.txt"
   http://launchpadlibrarian.net/24361089/XorgConf.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgLog.txt"
   http://launchpadlibrarian.net/24361090/XorgLog.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "Xrandr.txt"
   http://launchpadlibrarian.net/24361093/Xrandr.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "glxinfo.txt"
   http://launchpadlibrarian.net/24361095/glxinfo.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "setxkbmap.txt"
   http://launchpadlibrarian.net/24361096/setxkbmap.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "XorgLogOld.txt"
   http://launchpadlibrarian.net/24361091/XorgLogOld.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "system.txt"
   http://launchpadlibrarian.net/24361097/system.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "xdpyinfo.txt"
   http://launchpadlibrarian.net/24361098/xdpyinfo.txt

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[Bug 348560]

2009-03-26 Thread Jane Silber

** Attachment added: "xkbcomp.txt"
   http://launchpadlibrarian.net/24361099/xkbcomp.txt

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[Bug 349129] [NEW] window notification never stops

2009-03-26 Thread Jane Silber
Public bug reported:

Binary package hint: firefox-3.0

A normal Firefox notification is to have the minimised window in the
lower panel (sorry, I don't know what to call that) pulse with colour.
E.g,. if you click on a link from another app like email, Firefox opens
that page and you get that pulsing visual indicator from Firefox.  That
works.

But expected behaviour is that when you then give Firefox (or maybe that
specific tab) the focus, that notification stops.  This is the behaviour
from Intrepid and previous versions. However, in Jaunty Beta, that no
longer works. Even when the new tab has the focus (i.e, you have seen
it), the pulsing notification continues. I haven't figured out what
consistently makes it stop, but it seems to involve leaving that window
and coming back 2-3 times to convince Firefox you've actually seen the
new tab :)

** Affects: firefox-3.0 (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 349472] [NEW] update-manager won't start

2009-03-27 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

I am running Jaunty beta, and after updating this morning update-manager
won't start.  Trying in a terminal, I get

j...@randolph:~$ update-manager
Traceback (most recent call last):
  File "/usr/bin/update-manager", line 29, in 
import gtk
  File "/var/lib/python-support/python2.6/gtk-2.0/gtk/__init__.py", line 38, in 

import gobject as _gobject
  File "/var/lib/python-support/python2.6/gtk-2.0/gobject/__init__.py", line 
33, in 
from glib import spawn_async, idle_add, timeout_add, timeout_add_seconds, \
  File "/var/lib/python-support/python2.6/gtk-2.0/glib/__init__.py", line 30, 
in 
from glib._glib import *
ImportError: /var/lib/python-support/python2.6/gtk-2.0/glib/_glib.so: undefined 
symbol: PyUnicodeUCS4_DecodeUTF8

Everything seems to be up to date - e.g, I have apt-get clean 'ed, and
Synaptic works and says there are no updates to install.

Possibly related, while doing this morning's updates, I was
automatically logged off.  I'm not sure but I suspect it was an update
being installed that forced me off.  It was after logging back in that I
wanted to check to make sure the updates had finished, and that's when I
discovered that update-manager would no longer start.

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 350178] [NEW] [LENOVO 17045UG] suspend/resume failure

2009-03-28 Thread Jane Silber
Public bug reported:

Failed to resume after suspend. It *may* have been that the battery ran
out while it was suspended, because I may have some funkiness in my
battery.  Or that could be entirely unrelated :)

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from 
resuming properly.
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
InterpreterPath: /usr/bin/python2.6
MachineType: LENOVO 17045UG
Package: linux-image-2.6.28-11-generic 2.6.28-11.38
ProcAttrCurrent: unconfined
ProcCmdLine: root=UUID=53516ec1-432b-4321-8311-c62548033ef1 ro quiet splash
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.28-11.38-generic
SourcePackage: linux
StressLog: Error: [Errno 2] No such file or directory: 
'/var/lib/pm-utils/stress.log'
Tags: resume suspend
Title: [LENOVO 17045UG] suspend/resume failure
UserGroups:

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-kerneloops i386 resume suspend

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[Bug 350178] Re: [LENOVO 17045UG] suspend/resume failure

2009-03-28 Thread Jane Silber

** Attachment added: "BootDmesg.txt"
   http://launchpadlibrarian.net/24445383/BootDmesg.txt

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/24445384/CurrentDmesg.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/24445385/Dependencies.txt

** Attachment added: "HalComputerInfo.txt"
   http://launchpadlibrarian.net/24445386/HalComputerInfo.txt

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/24445387/Lspci.txt

** Attachment added: "Lsusb.txt"
   http://launchpadlibrarian.net/24445388/Lsusb.txt

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/24445389/ProcCpuinfo.txt

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/24445390/ProcInterrupts.txt

** Attachment added: "ProcMaps.txt"
   http://launchpadlibrarian.net/24445391/ProcMaps.txt

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/24445392/ProcModules.txt

** Attachment added: "ProcStatus.txt"
   http://launchpadlibrarian.net/24445393/ProcStatus.txt

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[Bug 356152] Re: update-manager doesn't show updates, even after 1 week

2009-04-07 Thread Jane Silber
Unfortunately this morning I forced an update (still hadn't seen any
automatic notification). But for completeness...

j...@randolph:~$ ps ax | grep update-not
 3427 ?S  0:00 update-notifier --startup-delay=60
j...@randolph:~$ killall update-notifier ; update-notifier --debug-updates 
(update-notifier:8155): update-DEBUG: update_check()

** (update-notifier:8155): DEBUG: /usr/lib/update-notifier/apt-check returned 0 
(security: 0)
  PID TTY  TIME CMD
** (update-notifier:8155): DEBUG: crashreport_check

I've also attached /var/log/apt/term.log

** Attachment added: "term.log"
   http://launchpadlibrarian.net/24943313/term.log

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[Bug 357143] Re: [LENOVO 17045UG] suspend/resume failure

2009-04-07 Thread Jane Silber

** Attachment added: "BootDmesg.txt"
   http://launchpadlibrarian.net/24966281/BootDmesg.txt

** Attachment added: "CurrentDmesg.txt"
   http://launchpadlibrarian.net/24966282/CurrentDmesg.txt

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/24966283/Dependencies.txt

** Attachment added: "HalComputerInfo.txt"
   http://launchpadlibrarian.net/24966285/HalComputerInfo.txt

** Attachment added: "Lspci.txt"
   http://launchpadlibrarian.net/24966286/Lspci.txt

** Attachment added: "Lsusb.txt"
   http://launchpadlibrarian.net/24966287/Lsusb.txt

** Attachment added: "ProcCpuinfo.txt"
   http://launchpadlibrarian.net/24966288/ProcCpuinfo.txt

** Attachment added: "ProcInterrupts.txt"
   http://launchpadlibrarian.net/24966289/ProcInterrupts.txt

** Attachment added: "ProcMaps.txt"
   http://launchpadlibrarian.net/24966290/ProcMaps.txt

** Attachment added: "ProcModules.txt"
   http://launchpadlibrarian.net/24966291/ProcModules.txt

** Attachment added: "ProcStatus.txt"
   http://launchpadlibrarian.net/24966292/ProcStatus.txt

** Attachment added: "SleepLog.txt"
   http://launchpadlibrarian.net/24966293/SleepLog.txt

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[Bug 357143] [NEW] [LENOVO 17045UG] suspend/resume failure

2009-04-07 Thread Jane Silber
Public bug reported:

Failure to resume after suspend.  Note that I previously reported bug
#350178, which was complicated by a failing/failed battery. I now have a
shiny new battery which behaves perfectly as far as I can tell, but
still had a resume failure.

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from 
resuming properly.
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
InterpreterPath: /usr/bin/python2.6
MachineType: LENOVO 17045UG
Package: linux-image-2.6.28-11-generic 2.6.28-11.40
ProcAttrCurrent: unconfined
ProcCmdLine: root=UUID=53516ec1-432b-4321-8311-c62548033ef1 ro quiet splash
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.28-11.40-generic
SourcePackage: linux
Tags: resume suspend
Title: [LENOVO 17045UG] suspend/resume failure
UserGroups:

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-kerneloops i386 resume suspend

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[Bug 356152] Re: update-manager doesn't show updates, even after 1 week

2009-04-07 Thread Jane Silber

** Attachment added: "term.log.1.gz"
   http://launchpadlibrarian.net/24967727/term.log.1.gz

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Re: [Bug 356152] Re: update-manager doesn't show updates, even after 1 week

2009-04-08 Thread Jane Silber
So you seem to be saying that I installed something from Add/Remove and 
that reset the 7 day clock, and therefore I didn't get any notification 
about updates. Is that right?

If so, I think there is more to this than that.  I very well could be 
wrong, but I don't *think* I installed anything.  What I think I may 
have done was open Add/Remove to check to see if a certain app was in 
our repositories. 

But even if I did install something (it's definitely possible and I'm 
sure you can tell from the logs - they are much more reliable than my 
memory!), there wasn't a "oh, and by the way there are new updates. 
Would you like to install them too?" message.  If we gave that sort of 
notice, then resetting the clock is perfectly acceptable.  But without 
that, to the user it is the equivalent of changing the desktop wallpaper 
resulting in them not getting updates.

I completely understand if there isn't time to fix this, but I think it 
is a bigger problem for the average user than you seem to.  We have a 
secret (to most users) new algorithm of update notification. And because 
of bug #351484, it is confusing to the people who do take the time to 
try to understand what's happening.  And then on top of that, this bug 
means that the user can take seemingly unrelated actions which impact 
that (secret and/or confusing) algorithm. 

The end result to the user is unpredictability and confusion, which I 
think is the last thing we want.  I think that will result in people not 
trusting the system, feeling like it's random and therefore unreliable, 
not installing updates, and generally having a poorer and potentially 
less secure experience.  (Hopefully without the world crashing to a 
halt, given my dire predictions! ;) )

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[Bug 356152] [NEW] update-manager doesn't show updates, even after 1 week

2009-04-06 Thread Jane Silber
Public bug reported:

Binary package hint: update-notifier

This report is not a duplicate of bug #332945.

I upgraded to Jaunty beta on Wed 25 March. According to the desired
behaviour described in bug #332945 and elsewhere, update-manager should
notify me at least once a week to tell me about updates.  I have had no
notification since I upgraded 13 days ago (and have not installed any
updates since Beta).

** Affects: update-notifier (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 361021] [NEW] tracker indexer never finishes

2009-04-14 Thread Jane Silber
Public bug reported:

Binary package hint: tracker

Running 9.04 (Jaunty) beta, after a rebooting Tracker starts to index
files, and never finishes.  It hangs about, using around 48% CPU until I
explicitly kill it. The System Monitor says it is "running", but the
hover bubble never changes (stalled at 6772 files out of 13143, after 3
min and 53 secs).

** Affects: tracker (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 351437] [NEW] gnome-power-manager reports battery alive when it appears to be dead

2009-03-30 Thread Jane Silber
Public bug reported:

Binary package hint: gnome-power-manager

g-p-m is reporting that my battery is charged, has about an hour of life
left.  However, the hardware battery light is flashing to indicate a
fault, and if I unplug then the laptop immediately dies.  I'm assuming
my battery has just failed completely (for some unknown reason), but if
that's the case, then why is g-p-m continuing to report the battery as
working and charged?

FWIW, I also reported bug #350178 so you may find some debugging info
there. Let me know if you need anything else.

** Affects: gnome-power-manager (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 351449] [NEW] update notification no longer appears after upgrade

2009-03-30 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

After upgrading to Jaunty (beta) the notification icon for update-
manager no longer appears.  My settings check for updates daily, and
should display the icon when there are updates.  When I start the
update-manager directly (i.e., Sys -> Admin -> Update Manager), it works
fine - it seems to be only the notification that has gone missing.

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 351449] Re: update notification no longer appears after upgrade

2009-03-30 Thread Jane Silber
*** This bug is a duplicate of bug 332945 ***
https://bugs.launchpad.net/bugs/332945

** This bug has been marked a duplicate of bug 332945
   [Jaunty] Update Notifier icon would provide useful status information

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[Bug 351484] [NEW] update-manager options no longer match functionality

2009-03-30 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

Given the new behavior described in bug #332945 , it seems to me that
the options in update-manager are misleading.  For example,

- I have update-manager configured to check for updates daily.  Why give
me this option when you have disabled the notification associated with
it?

- I have update-manager configured to "notify about available updates".
Again, misleading to give me the option when the corresponding
functionality isn't there.

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 351484] Re: update-manager options no longer match functionality

2009-03-30 Thread Jane Silber
Screenshot of System->Admin->Update manager->Settings attached.

** Attachment added: "Screenshot-Software Sources.png"
   http://launchpadlibrarian.net/24506326/Screenshot-Software%20Sources.png

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[Bug 352293] [NEW] apport-collect creates extraneous bug mail by doing attachments individually

2009-03-31 Thread Jane Silber
Public bug reported:

Binary package hint: apport

The apport tools are very cool! But apport-collect collects a bunch of
logs/config files and attaches them to the bug one by one.  This
generates a lot of bug mail, and a lot of vertical space in the bug page
in Launchpad.

However, I note that the kernel variant (I think it is
/usr/share/apport/apportcheckresume ) collects a bunch of log files and
attaches them to the bug in one operation, this saving on mail and
vertical space on the bug page.

Can apport-collect handle attachments that same way apportcheckresume
does?  (For reference, you can see examples of each at bug #348560 and
bug #350178)

** Affects: apport (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 348560] Re: screen resolution detection regression in Jaunty

2009-03-31 Thread Jane Silber
Yep, manually editing xorg.conf as suggested worked.  Will leave it to
you whether to close the bug or leave it open (one could argue that it
should have been detected and set up automatically).

Thanks!

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[Bug 67190] home page settings lost after dist-upgrade

2006-10-20 Thread Jane Silber
Public bug reported:

After doing a dist-upgrade from Dapper to Edgy, the home page settings
in Firefox are lost.  Specifically,   the "Home Page" setting in
Edit->Prefs is blank (whereas I believe it used to be a static Ubuntu
file from teh doc team).

(The Edit->Prefs->When-Firefox-starts field is still set to "show my
home page")

The resulting behaviour is that when starting Firefox the start page is
simply blank, and clicking the home icon when on another page has no
effect.

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 67190] Re: home page settings lost after dist-upgrade

2006-10-23 Thread Jane Silber
Yes, the homepage is back, so it is effectively fixed for me. I can't
confirm if it's fixed for someone doing a dist-upgrade for the first
time, as I can't test that.

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[Bug 63153] Re: No grub menu after upgrading from dapper to edgy

2006-10-03 Thread Jane Silber
Attached.

** Attachment added: "menu.lst attached"
   http://librarian.launchpad.net/4624904/menu.lst

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[Bug 66432] print defaults are annoying

2006-10-16 Thread Jane Silber
Public bug reported:

Binary package hint: openoffice.org-calc

The default way in which OO prints spreadsheets is to print every
worksheet in the file.  I believe that a high percentage of the time,
the user actually only wants to print the currently active worksheet,
and I think it would be a wiser default to have the print function (both
File->Print and the Print File Directly button) only print the active
worksheet. I believe (but am not 100% sure) that printing the active
sheet only is how Excel works, and I think it's how most users will
expect the print function to work.

** Affects: openoffice.org (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 63153] Re: No grub menu after upgrading from dapper to edgy

2007-07-20 Thread Jane Silber
Probably best to close this one - too old to reproduce the issue now.
Thanks!

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[Bug 18203] Re: essid ignored, system confused by other APs

2007-08-02 Thread Jane Silber
I can't duplicate this anymore (am on Ubuntu 7.04 and a different set of
wireless APs), so perhaps best to close it.

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[Bug 132251] wired network with Intel 82573L doesn't work

2007-08-13 Thread Jane Silber
Public bug reported:

Binary package hint: linux-image-2.6-386

On a Thinkpad X60s (with Intel 82573L), the wired network only works if
the network cable is plugged in at boot time.  This is seen both in 7.04
(Feisty) and in the Gutsy development build from 12 Aug 07.

** Affects: linux-meta (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 132251] Re: wired network with Intel 82573L doesn't work

2007-08-13 Thread Jane Silber
I don't know if this matters, but do you want that when it recognises
the wired network (i.e,. plugged in at boot) or when the wired doesn't
work?

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[Bug 132251] Re: wired network with Intel 82573L doesn't work

2007-08-14 Thread Jane Silber

** Attachment added: "lspci-vv.output"
   http://launchpadlibrarian.net/8809188/lspci-vv.output

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[Bug 132251] Re: wired network with Intel 82573L doesn't work

2007-08-14 Thread Jane Silber

** Attachment added: "lspci-vvn.output"
   http://launchpadlibrarian.net/8809189/lspci-vvn.output

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[Bug 75478] Re: No shortcut to OpenOffice::Draw

2007-04-12 Thread Jane Silber
Inkscape was chosen as the default vector drawing program (and I believe
has been that way from the first release of Ubuntu).  The Open Office
Draw menu was removed because it duplicated functionality from Inkscape
(which is the program most people would use when invoking the drawing
program directly).  When Inkscape was chosen, it was more full featured
and more well known - I don't know if that has changed now. As mentioned
above, it is certainly possible to add Open Office Draw to the menu from
the menu editor for those people who prefer it as their main vector
drawing program.

The OpenOffice Math entry was removed on the belief that very few people
(if any) invoked it directly - people who used it would like do so from
within an Open Office document or presentation and its presence in the
menu was unnecessary.

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[Bug 99771] Re: update manager not running after upgrade

2007-11-15 Thread Jane Silber
Didn't happen in an upgrade from 7.04 (Feisty) to 7.10 (Gutsy), so bug
should probably be closed.  Thanks!

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[Bug 209695] [NEW] attachments open in read only mode

2008-03-31 Thread Jane Silber
Public bug reported:

Binary package hint: mozilla-thunderbird

When clicking on an attachment to a Thunderbird mail message, OpenOffice
will open that attachment in read-only mode.  This is new behaviour in
8.04 LTS, and has been implemented in response to bug #87101.  However,
I personally consider this new behaviour to be a bug, as it creates
workflow hurdles.

Consider the following example:  I receive a spreadsheet as an
attachment. I open it, and in looking at it want to do something minor
like add a column of numbers or some other minor operation.  In this
case I have no interest in saving those changes. However, in order to do
this simple task, I have to actually save the file to a local directory,
add my numbers, then go and delete the file afterwards (or gather loads
of unwanted files on my hard disk).

I understand the rationale behind the original bug report, but I
disagree with the implementation of the "fix". I think a more logical
solution to bug 87101 is to warn the user at the time they try to save
something to /tmp, rather than assume that in all cases someone wants
changes to be permanent.  The core issue is trying to stop people from
saving to temp storage, and so I think the solution should be targetted
there. I think the current behaviour of forcing a file to be opened read
only gets in the way in a number of situations, and is a bug.

** Affects: mozilla-thunderbird (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 87101] Re: when opening an attachment, it should be written to tmp as a read-only file

2008-03-31 Thread Jane Silber
I think the fix has introduced a new bug. Please see bug #201134

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[Bug 87101] Re: when opening an attachment, it should be written to tmp as a read-only file

2008-03-31 Thread Jane Silber
Sorry, don't see the bug linked above, it has nothing to do with this.
Instead, please see bug #209695 :)

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[Bug 209695] Re: attachments open in read only mode

2008-03-31 Thread Jane Silber
Yes, I'm proposing that the behaviour we are trying to guard against is
people unintentionally saving files to temp storage.  So it seems to me
a reasonable way  to address that (where reasonable means I don't really
know how hard the tech implementation is ;) ) is to provide a suitable
warning when someone tries to do exactly that - save to temp.  The issue
to me seems to be in OpenOffice and other applications that save files -
that is where users go wrong.  I think making apps like Thunderbird open
attachments in a given way isn't the right place to address the original
issue, as it catches too many other use cases.

I haven't tried the mozilla-open-office plug in so don't know for sure,
but from your description of "allows you to save anyplace you want",
that isn't what I am looking for.  I am looking for Mozilla behaviour
that lets me open an attachment and then modify it directly if I want.
I don't think my mail program should assume that I will misuse my
document editor.  If my document editor (e.g,. OpenOffice) is worried
about me accidentally saving to temp storage, then I think it is
reasonable that it warn me if I attempt to do such a thing.

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[Bug 209695] Re: attachments open in read only mode

2008-03-31 Thread Jane Silber
I looked for the plugin you mention, but can't find it.  Can you confirm
name and repository?

Thanks,
Jane

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[Bug 204659] [NEW] call it 8.04 LTS in upgrade windows

2008-03-21 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

In the update manager window, the "a new distribution is available" line
calls the new version 8.04.  It should be called 8.04 LTS.

Similarly, in the Distribution Upgrade progress window, the header says
"Upgrading Ubuntu to version 8.04". This also should say 8.04 LTS.

The LTS is a significant part of the name and identity of this release -
we should call it 8.04 LTS consistently, rather than just 8.04.

Thanks,
Jane

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 40702] Re: Way too much orange icons

2008-03-24 Thread Jane Silber
I just upgraded to 8.04 LTS (Hardy) Beta and think this is an issue
again. I am not presenting this from a personal taste "I like/don't like
orange perspective", but from a functional perspective I believe we have
lost a lot of usability. For example, compare the following set of
icons, all of which often appear in the top panel:

Firefox
the generic folder
update notifier
crash report icon
tracker

All have orange as the primary colour. Some are meant to convey a
warning or notification status (update notifier, crash report), while
others are simply functional (Firefox, Tracker, Folder).   I question
that interpretation of a tangerine theme to mean that all icons should
incorporate that colour. It seems things have swung so far in the
orange/tangerine direction that much of the information conveyed by an
individual icon has disappeared.

Cheers,
Jane

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[Bug 96706] Re: menu editor won't accept changes

2007-04-10 Thread Jane Silber
Travis -

Re earlier comment, I wasn't enabling New Login in Nested Window - I was
trying to add Add/Remove programs which had disappeared.  This turned
out to be because of bug #96694, the root cause of which was because I
was in the adm group but not the admin group.  This was caused by the
fact that my initial install on this machine was version 4.10 (warty)
which relied on the adm group.  Since then I have only done upgrades,
not new installs, so I was never part of the admin group (which was
added around Dapper-ish timeframe).

At any rate, I have added myself to admin, and now Alacarte works fine.
I wonder if the behaviour I was seeing was due to inadequate
permissions.  If that's the case, then a warning message from Alacarte
("your user doesn't have permission") would probably be advisable.

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[Bug 99771] update manager not running after upgrade

2007-04-01 Thread Jane Silber
Public bug reported:

Binary package hint: update-manager

Following a dist upgrade from 6.10 (Edgy) to Feisty Beta, the update
manager/update notification fails to runs automatically.  When invoked
from the menu it works fine, but I don't get the update notification
icon in the upper right as expected.

** Affects: update-manager (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 96694] Re: lost menu items after dist upgrade to beta

2007-04-02 Thread Jane Silber
Ah - may be getting close. Am not part of "admin" but I am part of "adm"
(which I understand is old version of admin?)

The groups command gives me:

jane adm dialout cdrom floppy audio dip video plugdev lpadmin scanner

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[Bug 96694] Re: lost menu items after dist upgrade to beta

2007-04-02 Thread Jane Silber
Nope, have never touched the groups list and had this capability (and
menu items) prior to upgrading to Feisty. I was running a fully up-to-
date Edgy system prior to the upgrade.  The upgrade didn't go completely
smoothly, but it eventually did install everything.  Don't know how
something could have reverted to Dapper though.

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[Bug 96694] Re: lost menu items after dist upgrade to beta

2007-04-03 Thread Jane Silber
gnome-app-install is installed, and I've attached applications.menu

Have also discovered that Synaptic no longer appears in my menus after
upgrade.  And a bunch of other things that should be in that submenu (I
only have 6 items in System->Admin, while a default installation seem to
be about 15 items). Can't add them back because of bug 96706.

** Attachment added: "applications.menu"
   http://librarian.launchpad.net/7116476/applications.menu

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[Bug 96694] Re: lost menu items after dist upgrade to beta

2007-04-03 Thread Jane Silber
A little more info:  mdz thinks this is related to the fact that I
installed 4.10 (Warty) originally on this machine, and have only
upgraded at every release since then.  Since Warty is the only fresh
install I've ever done, I have always been in the adm group and never in
the admin group.  For some reason this didn't cause issues in previous
releases, but maybe there is something about Feisty that now is more
reliant on the admin group than previously?  And, presumably, it isn't a
good idea to automatically move everyone that had been in adm to admin
automatically.

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[Bug 96694] lost menu items after dist upgrade to beta

2007-03-26 Thread Jane Silber
Public bug reported:

Binary package hint: gnome-menus

After an upgrade from Ubuntu 6.10 (Edgy) to 7.04 Beta, several key menu
items were lost. Specifically

- add/remove programs
- menu editor

** Affects: gnome-menus (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 96694] Re: lost menu items after dist upgrade to beta

2007-03-26 Thread Jane Silber
Sorry, just found the menu editor (under System->Pref->Main Menu).
FWIW, I think that is an odd place and and odd name for it.  Was it an
upstream change to move it there? Made more sense to me in previous
location (Accessories->Menu Editor).

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[Bug 96706] menu editor won't accept changes

2007-03-26 Thread Jane Silber
Public bug reported:

Binary package hint: alacarte

After upgrade to Feisty Beta, the menu editor won't accept changes.
Clicking on menu item to add it to the menu shows a checkmark in the box
momentarily, but then it automatically disappears, without taking any
effect.

** Affects: alacarte (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 96706] Re: menu editor won't accept changes

2007-03-27 Thread Jane Silber
Ran from a terminal: same results (i.e., doesn't work) and no error
message of any sort.

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[Bug 96706] Re: menu editor won't accept changes

2007-03-29 Thread Jane Silber
Attached.

** Attachment added: "alacartebug.tar.gz"
   http://librarian.launchpad.net/7046487/alacartebug.tar.gz

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[Bug 99779] open office menu items reverted to old names

2007-04-05 Thread Jane Silber
Public bug reported:

Binary package hint: openoffice.org

Menu names for Open Office programs in Feisty Beta have reverted to the
old Base/Calc/Impress/Writer.  In previous versions of Ubuntu these were
called Spreadsheet/Database, etc which are more understandable to most
people.  Not sure if this was an intentional decision, but I believe
they should stay with the more accessible terms.

** Affects: openoffice.org (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 74682] Re: Mysterious segfault of many GNOME programs makes gnome-session unresponsive

2006-12-06 Thread Jane Silber
I noticed this behaviour as well (up to date Edgy).

Several hours before noticing the issue, gaim crashed.

At some point during the day (perhaps at the time of the gaim crash) I
also had  some sort of error/bug reporting dialog (which I don't think
was the Gnome bug buddy), which I canceled.

Not sure if either of these are related.

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[Bug 73450] copy/paste into thunderbird crashes open office

2006-11-27 Thread Jane Silber
Public bug reported:

Binary package hint: openoffice.org

Copying a block of text from an OpenOffice document and pasting it into
a Thunderbird email composition window causes OpenOffice to crash.

Additional info:
- Ubuntu 6.10 (Edgy), up to date
- no special formatting in the Open Office text (i.e., no bold, italics, 
graphics, etc. Just straight text with all default settings)
- either Edit->Paste or Ctrl-V cause the crash.  If you paste into Thunderbird 
with Edit->Paste Without Formatting, it is fine.

(I haven't tried pasting into other apps, I have only noticed this in
Thunderbird.)

** Affects: openoffice.org (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 31483] Re: Default window size of Preferences window insufficient

2007-02-06 Thread Jane Silber
I have since upgraded to version 6.10 (Edgy) and it seems the problem is
still there.

My resolution is 1024x768. I tried at 800x600 and didn't notice a change
in behaviour.

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[Bug 62946] typo in warning message

2006-09-29 Thread Jane Silber
Public bug reported:

Binary package hint: synaptic

During a dist-upgrade, I got a warning message about support ending for
a number of packages.  Small typo in that message: "havn't" should be
"haven't"

** Affects: synaptic (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 62948] can't install apparent updates

2006-09-29 Thread Jane Silber
Public bug reported:

I did a dist-upgrade from Dapper to Edgy-Beta.  It generally went very
smoothly, but at the end of the process update-manager believes I have
about 40 updates that need to be installed (one is hpijs and the
remaining 39 or so are python- packages).

However, when trying to perform those updates I get a message which says
"not all updates can be installed, run a distribution upgrade to install
as many as possible".  If I then click "distribution upgrade", I get a
message saying my system is up to date.  However, update-manager still
thinks the ~40 updates are needed.

Let me know if you need additional info.  Thanks!

** Affects: synaptic (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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[Bug 63155] still have test pattern usplash after dist-upgrade

2006-09-30 Thread Jane Silber
Public bug reported:

Binary package hint: usplash

I did a dist-upgrade from Dapper to Edgy-beta. In general it went
smoothly.  However, upon rebooting, I have the test pattern usplash
instead of the Ubuntu artwork.

I suspect this is a video driver thing and may be related to bug 63153.

** Affects: usplash (Ubuntu)
 Importance: Undecided
 Status: Unconfirmed

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