Dropping connections

[Tarras, Tim]

Hello,

I am having problems with loosing connection to a postgresql database with ESRI 
ArcGIS Pro. Below is what I put on the ESRI community forums but also wanted to 
post here to see I can get a resolution to this problem.  Thank you for any 
help you can provide.

Tim

I'm not sure if this is the right place but, I am having an issue with 
enterprise Database connections dropping to my computer. If I work with ArcPro 
on the server the connections do not drop. We also made a connection directly 
from my computer using pgAdmin and will not lose connection even when I loose 
it in Pro.

My system is as follows:

  1.  ArcGIS Enterprise 11.2 Single machine deployment. Server has 32GB of 
memory
  2.  ArcgisPro 3.3.0
  3.  Postgres 15.4 Downloaded from ESRI and on a separate server from 
enterprise. Server has 12 cores and 32GB of memory
  4.  Both servers are running Windows Server 2022 datacenter Version 21H2.

When the connection drops I get the following message:

Underlying DBMS error [no connection to the server::SQLSTATE=å] 
[xxx.xxx.GDB_Items][STATE_ID = 0]

X's replace actual names.

Working with ESRI we found the following information in the logs :

"An existing connection was forcibly closed by the remote host" where host is 
the PostgreSQL Server and "FATAL: terminating connection due to administrator 
command". The following PostgreSQL documentation provides more information 
about the same 
(https://www.postgresql.org/message-id/5665.1202148155%40sss.pgh.pa.us 
[postgresql.org]).

At this time IT says it is not a fire wall issue as there are no rules setup 
for dropping connections. We are at a loss as to what the culprit is.

I will also be posting this in PostgreSQL community to get their input.

Thank you for your help with this.


This email and any files transmitted with it are confidential and are intended 
solely for the use of the individual or entity to which they are addressed. If 
you have received this email in error, please respond to the sender and delete 
the material from any computer and/or server. The City of Onalaska is subject 
to Wisconsin Statutes relating to public records. Emails sent or received by 
City employees are subject to these laws. Unless otherwise exempted from the 
public records law, senders and receivers of City email should presume that the 
emails are subject to release upon request, and to state record retention 
requirements.

RE: [External] Dropping connections

[Tarras, Tim]

Windows Defender is turned off and a 3rd party AV is being used.  We did ask 
about that and were told that would not be the issue.  I would also think that 
I would be dropping the connection when I am on the Server itself which is not 
the case.

I have attached the log files with the Errors highlighted in Yellow Go to last 
page in each one. In reading the whole error the password authentication failed 
for the postgres user, which is not the user we are logged in as to this 
database.

-Original Message-
From: Adrian Klaver 
Sent: Wednesday, June 26, 2024 1:35 PM
To: Tarras, Tim ; pgsql-general@lists.postgresql.org
Subject: Re: [External] Dropping connections



On 6/26/24 10:44 AM, Tarras, Tim wrote:
> Hello,
>

> Underlying DBMS error [no connection to the server::SQLSTATE=å]
> [xxx.xxx.GDB_Items][STATE_ID = 0]
>
> X's replace actual names.
>
> Working with ESRI we found the following information in the logs :
>
> "*An existing connection was forcibly closed by the remote host*"
> where host is the PostgreSQL Server and "*FATAL: terminating
> connection due to administrator command*". The following PostgreSQL
> documentation provides more information about the same

I see *FATAL: terminating connection due to administrator command*" and Windows 
my first thought is Windows Anti-Virus program hitting the Postgres server.

Is there an AV program running on the Windows Server 2022 server?

It would also be helpful to get the Postgres log entries immediately prior to 
lines you show above.



--
Adrian Klaver
adrian.kla...@aklaver.com
This email and any files transmitted with it are confidential and are intended 
solely for the use of the individual or entity to which they are addressed. If 
you have received this email in error, please respond to the sender and delete 
the material from any computer and/or server. The City of Onalaska is subject 
to Wisconsin Statutes relating to public records. Emails sent or received by 
City employees are subject to these laws. Unless otherwise exempted from the 
public records law, senders and receivers of City email should presume that the 
emails are subject to release upon request, and to state record retention 
requirements.


postgresql-2024-06-17_00_20240617182231.docx
Description: postgresql-2024-06-17_00_20240617182231.docx


postgresql-2024-06-17_112304_20240617182229.docx
Description: postgresql-2024-06-17_112304_20240617182229.docx