[otrs] OTRS ticket validation
Hi, I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? I need your help please. Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Moving new ticket to another queue
Hi, I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script? Thank you for your help. Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Moving new ticket to another queue
Thank you for your answer, but I'm new to OTRS so I don't understand very well your solution, but I can explain again, my problem. So I want to move a new ticket to another queue which the owner is the administrator to send them to the responsible to validate them with OK or Not Ok after that I will move them to the original queue. I hope that you understand me now. 2015-11-23 9:23 GMT+01:00 Renee B : > Am 23.11.2015 um 09:19 schrieb Rose Dowson: > > I want to move a new ticket to another queue, but this queue is > > administrated by administrators only so the users can't see it. > > There is anyone who knows a solution or have a script? > > Give the user(s) the "move_into" permissions for the queue... > > Kind regards, > Renee > > > -- > Perl / OTRS development: http://perl-services.de > OTRS AddOn repository: http://opar.perl-services.de > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Role and groups Rights
Hi, I'm new to otrs I have otrs 3.0.7 version. So I want to know how to limit Agent's rights I mean I want every Agent can't be able to see the others queues of other services *Exemple :* Agent of System Information service can't be able to see the queue of Human Resources Please Help me with your experience in OTRS. Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Customer Notification after a ticket external note
HI, I want that my OTRS server send a notification to the customer when the agent create an external-note on his ticket? I can see that the message from agent is reaching the customer console but I need to have an automated-mail to the customer's mail every time an external-note is sent by the agent to the customer. Do you have any ideas about this ? Best regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS notification mail problem
Hi, I have a problem with "ticket owner update notification". The agent receive many mails for just one ticket. So I think I have a problem with my OTRS server. Do you have any ideas? Thank you for the help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS duplicate notification "event"
Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Duplicate Notification event
Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Duplicate Notification event
Hi, I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name. So I didn't know what is the problem. Please could you help me. Best Regards, 2016-04-29 16:56 GMT+01:00 : > Rose; > > Could you provide additional detail about your situation? What version of > OTRS are you running? Do you have any custom events configured? Does only > one agent get multiple notifications, or do all your agents get multiple > notifications? How are you changing the owner of the ticket? > > Have you looked at the ticket history? My ticket history shows all the > notifications that are sent. > > Dominic L. Hilsbos, MBA, CSDA > Director – Information Technology > Perform Air International Inc. > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Rose Dowson > Sent: Friday, April 29, 2016 7:43 AM > To: User questions and discussions about OTRS. > Subject: [otrs] OTRS Duplicate Notification event > > Hi, >I have a problem with OTRS notification my agent has duplicate > notification when he is the new Owner of this ticket. > So what is the problem ? Do you have any ideas ? > > Best Regards, > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Upgrade OTRS 3.0.7 to otrs 5
Hi, It's possible to upgrade my otrs 3.0.7 to 5 version ? If not, do you have an idea if I should go through the version 4 or maybe 3.3 ? Thank you for the help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
