Re: [otrs] OTRS 5 - Escalation notifications not sending
On Tuesday, May 3, 2016 at 9:32:34 PM UTC-4, Smulsky, David wrote: > Trying to do basic Queue based First Response and Update Escalations.. > > > > > We can see the countdown occur, but it just goes negative, and no > notifications are sent to agents subscribed to that queue.. Where should we > start to look? You should start by describing your environment (OS, OTRS version), email config...)- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Second Customer Web Interface
On Tuesday, May 3, 2016 at 8:42:58 AM UTC-4, Willian Silva wrote: > Hi Guys. > > > Is there a way to create a second customer web interface in otrs 5 ? What would be the goal? What are you trying to achieve?- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Keep html tags forward ticket
On Tuesday, May 17, 2016 at 12:29:19 PM UTC-4, Marco Ferreira wrote: > Hello All, > > It’s possible to keep html original format when I forward a ticket ? > > Thanks in advance. What version? On my 3.3 install it's ok. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
