Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4
Hi Florian, Thanks for your reply. I am aware of that feature but I would like to have a specific template preset when I create a new note. Any idea? Regards, Rick From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian Edlhuber Sent: Dienstag, 26. April 2016 03:58 To: otrs@otrs.org Subject: Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4 Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb: > I used to add custom menu buttons in > Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since > OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained > here: http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ I use this for new tickets only. For the note I use the OTRS5 integraded feature Template for notes. You create a template - type note and voila. You can use more than one :) best regards -- Florian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS duplicate notification "event"
Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS duplicate notification "event"
Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications Best Regards, Sujeeva Tissaarachchi From: Rose Dowson To: User questions and discussions about OTRS. Sent: Tuesday, 26 April 2016, 20:16 Subject: [otrs] OTRS duplicate notification "event" Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
