Re: [otrs] CustomerID used in customer email, email bounced

[Finetti, Stefano]

Anybody has never seen this error in his installation?
On mine it's a plague...

2016-04-06 17:01 GMT+02:00 Finetti, Stefano :

> Hi,
>
> I have this problem since otrs 4.x, and it is still here, but I don't know
> if it is something in my configuration.
>
> here is the problem: when you create a new external email, if you add a
> customer user via the Address Book, it writes the address as "Customer
> Name" .
> As you can see, there is the "customer_id" inside the <>, with the result
> that the email is sent to customer@emailcustomer_id which is nonexistant
> and bounces back.
>
> I never understood why this happens.
>
> --
> *Lynx International Srl*
> *Stefano Finetti*
> *http://www.lynx-international.com *
>
> *Lynx International Srl is a part of AXED Group*
> Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina
>
>


-- 
*Lynx International Srl*
*Stefano Finetti*
*http://www.lynx-international.com *

*Lynx International Srl is a part of AXED Group*
Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina

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[otrs] Upgrade

[Tornoci Laszlo]

Hi,

I installed a 5.0.4 system a few weeks ago. If I logged in to the web 
interface as admin, I got a number of warnings about the new versions 
(5.0.5 to 5.0.10). So today I upgraded the system to 5.0.10 (skipping 
5.0.5-5.0.9) using the web interface. Everything went fine, but since 
then I still get warnings about the availability of versions 
5.0.5-5.0.9. Why am I getting that if my system is 5.0.10?


Is it a problem that I skipped the intervening versions? If yes, what 
should I do now? Or should I just disregard the warnings?


Yours: Laszlo

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Re: [otrs] Upgrade

[BIRO Zoltan]

Hi Laszlo,

Over the web interface you just upgrade the ITSM part. OTRS HelpDesk is your
original version yet. That's the reason why you get a Product news
notification.
Anyway this OTRS HD 5.0.10 product news pointing to the broken link...not
available yet...

Cheers!
Zoltan
.
Zoltán Biró
Senior System Engineer  
T : +36 1 700 82 99



-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Tornoci Laszlo
Sent: Tuesday, April 19, 2016 1:15 PM
To: User questions and discussions about OTRS. 
Subject: [otrs] Upgrade

Hi,

I installed a 5.0.4 system a few weeks ago. If I logged in to the web
interface as admin, I got a number of warnings about the new versions
(5.0.5 to 5.0.10). So today I upgraded the system to 5.0.10 (skipping
5.0.5-5.0.9) using the web interface. Everything went fine, but since then I
still get warnings about the availability of versions 5.0.5-5.0.9. Why am I
getting that if my system is 5.0.10?

Is it a problem that I skipped the intervening versions? If yes, what should
I do now? Or should I just disregard the warnings?

Yours: Laszlo

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[otrs] Statistics on SLA Breach

[Sujeeva Tissaarachchi]

Dear Friends,
I am using OTRS 5. These days I am trying to get statistics on SLA beached 
tickets. I have following two issues:
1. Closed tickets do not display in the statistics. How can I get it it 
enabled?2. I am using a calendar with 8 to 5 working time for SLA. But it shows 
as SLA breached even for out of office time Best Regards,
Sujeeva Tissaarachchi -
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