[otrs] Address book

2016-03-15 Thread claude 

Hi,

Can I create a address book with external address ?

Frequently I have to send messages to the same emails addresses.

Thanks and regards

Claude
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Re: [otrs] Address book

2016-03-15 Thread Renee B 
Hi Claude,

you can just add those addresses as customers.

And I have a commercial addon for an external address book

Kind regards,
Renée

Am 15.03.2016 um 09:05 schrieb claude:
> Hi,
>
> Can I create a address book with external address ?
>  
> Frequently I have to send messages to the same emails addresses.
>
> Thanks and regards
>
> Claude
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> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] Address book

2016-03-15 Thread claude 

Thanks, thanks, thanks..

It's just ok for me

regards

 Message original 
*Sujet: *[INTERNET] Re: [otrs] Address book
*De : *Renee B 
*Pour : *otrs@otrs.org
*Date : *15/03/2016 14:02

Hi Claude,

you can just add those addresses as customers.

And I have a commercial addon for an external address book

Kind regards,
Renée

Am 15.03.2016 um 09:05 schrieb claude:

Hi,

Can I create a address book with external address ?

Frequently I have to send messages to the same emails addresses.

Thanks and regards

Claude
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[otrs] Statistics - Reopened Tickets

2016-03-15 Thread DHilsbos 
All;

In the statistics function of OTRS is it possible to get a list of the tickets 
that were re-opened within some time period?

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.

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