[otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

2016-02-09 Thread Placide Lysias NJAMI 


Dear,

Every 10mn we receive a mail with object and body as below.

 

 

Object : OTRS Scheduler Daemon Cron: MailAccountFetch

 

Body:

Error: Unable to register the process in the database. Is another instance
still running?

You can use --force-pid to override this check.

 

How to fix that?  

 

OTRS-ITSM 5.0.6

 

Regards,

 

Placide

 

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Re: [otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

2016-02-09 Thread Martin JERGA 

Hello,

Try the solution described here:

http://forums.otterhub.org/viewtopic.php?t=31123

regards

Martin
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Placide 
Lysias NJAMI
Sent: Tuesday, February 9, 2016 12:02 PM
To: otrs@otrs.org
Subject: [otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

Dear,
Every 10mn we receive a mail with object and body as below.


Object : OTRS Scheduler Daemon Cron: MailAccountFetch

Body:

Error: Unable to register the process in the database. Is another instance 
still running?

You can use --force-pid to override this check.

How to fix that?

OTRS-ITSM 5.0.6

Regards,

Placide

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[otrs] Ticket Notifications

2016-02-09 Thread Nick Lapp 
In version 4 of OTRS we were able to use wildcards in the CustomerID field 
under Ticket Filter for notifications.  All of our customer IDs are prefixed 
with a building code so we were able to use that to send out notifications to 
outside emails (non agents) based on specific building.  In version 5 those 
wildcards don't seem to work anymore.  It's now an explicit field.  Does anyone 
have any suggestions for making this feature work again?  Either code 
modification or another work around we haven't thought of would be very much 
appreciated.

Thank you!

Nick
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