date:20160205

Re: [otrs] otrs Digest, Vol 89, Issue 4

2016-02-05 Thread Placide Lysias NJAMI

Dear Folrian,

  

KIX4OTRS has been re-install. 

 



  

Auto reply is working for Customer (New ticket notification,  closed ticket
notification, etc.).  

 

But not for agent. Any agent cant receive a notification

 

 

Best Regards / Cordialement

-

 

Placide NJAMI | HEAD OF IT DEPARTMENT

GOLDEN EXOTICS LTD  GHANA

P.O. Box K.I.A. 16105 - ACCRA

Email: p.nj...@gelgh.com

 

-Message d'origine-
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
otrs-requ...@otrs.org
Envoyé : jeudi 4 février 2016 21:57
À : otrs@otrs.org
Objet : otrs Digest, Vol 89, Issue 4

 

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Today's Topics:

 

   1. Re:  Error on OTRS 5.0.6 (Florian Edlhuber)

   2.  error AH01797 Upgraded from 4.13 to 5.06 (Gadow, Shawn)

 

 

--

 

Message: 1

Date: Thu, 4 Feb 2016 22:44:04 +0100

From: Florian Edlhuber < 
florian.edlhu...@gmx.de>

Subject: Re: [otrs] Error on OTRS 5.0.6

To:   otrs@otrs.org

Message-ID: < 
1454622244.498958.977242417.119...@otrs.edlhuber.net>

Content-Type: text/plain; charset="utf-8"

 

 

Hi,

 

04/02/2016 21:20 - Placide Lysias NJAMI wrote:

 

> Thu Feb 4 20:07:30 2016error   OTRS-CGI-43 Linktype 'Customer'
does

> not exist!

> Thu Feb 4 20:07:30 2016error   OTRS-CGI-43 Linktype 'Agent' does

> not exist!

> Thu Feb 4 20:06:15 2016 error   OTRS-CGI-43 Module Kernel/System

> /LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel 

> /cpan-lib /opt/otrs/

 

This type of linking is provided by KIX4OTRS AFAIR. This is NOT an OTRS
issue.

 

Re-install the package.

 

or De-Install.

 

Find your ID of link type in Database

 

DELETE FROM `database`.`link_relation` WHERE
`link_relation`.`source_object_id` = x;

 

> Can't send message: 550Start mail input; end with .

 

This is/was a issue with misconfigured Mailserver AFAIR. Something with
Buffer Size or so. You may google it - or update (correct) your MX.

 

--

Florian

 

PS: Salutations+Signatures + a readable font helps to get (more) answers :)

 

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Message: 2

Date: Thu, 4 Feb 2016 21:52:20 +

From: "Gadow, Shawn" <  sga...@ocusd.net>

Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06

To: "  otrs@otrs.org" < 
otrs@otrs.org>

Message-ID:

  <

3BFF2B0CE0744A49A036F71B5AEA376A14B2A3FE@ODEXC-02.ocusd.local>

Content-Type: text/plain; charset="us-ascii"

 

Hi,

 

I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now
appearing to have issues with apache.  Any help would be greatly
appreciated.

 

[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163:
Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1
configured -- resuming normal operations [Thu Feb 04 15:19:10.970056 2016]
[core:notice] [pid 9670] AH00094: Command line: '/usr/sbin/httpd2-prefork -f
/etc/apache2/httpd.conf -D SYSTEMD -D FOREGROUND'

[Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client
10.1.10.248:52638] AH01797: client denied by server configuration:
/opt/otrs/bin/cgi-bin/index.pl

 

Below is my apache2-httpd.include.conf

# --

# added for OTRS (  http://otrs.org/)

# --

 

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

 



 

# Setup environment and preload modules

Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

 

# Reload Perl modules when changed on disk

PerlModule Apache2::Reload

PerlInitHandler Apache2::Reload

 

# general mod_perl2 options



Order allow,deny

Allow from all

 Require all granted

#ErrorDocument 403 /otrs/customer.pl

ErrorDocument 403 /otrs/index.pl

SetHandler  perl-script

[otrs] Help Query

2016-02-05 Thread milind . tailor

Hi,

I want to disable new phone ticket and also phone call outbound, phone 
call inbound, how can i do it.


Also i have created dynamic field is it possible to do alignment of those 
dynamic, i mean center alignment or one below another or on side.





Best Regards 
Milind Tailor

Information Technology
MOL-IPS India, Mumbai Centre
Work : + 91 22 42478445
Website : http://www.molpower.com 

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Re: [otrs] Help Query

2016-02-05 Thread Leonardo Certuche

Hello,

You can disable those forms at Admin -> Sysconfig -> Ticket ->
Frontend::Agent::ModuleRegistration

About alignment, I guess you can play with the files at
/opt/otrs/Kernel/Output/HTML/Standard

On 5 February 2016 at 07:54,  wrote:

> Hi,
>
> I want to disable new phone ticket and also phone call outbound, phone
> call inbound, how can i do it.
>
>
> Also i have created dynamic field is it possible to do alignment of those
> dynamic, i mean center alignment or one below another or on side.
>
>
>
>
>
> Best Regards
> Milind Tailor
>
> Information Technology
> MOL-IPS India, Mumbai Centre
> Work : + 91 22 42478445
> Website : http://www.molpower.com
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

2016-02-05 Thread Gadow, Shawn

Update,

I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it 
resulted in the same error.

Thank you,
Shawn

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow, 
Shawn
Sent: Thursday, February 4, 2016 3:52 PM
To: otrs@otrs.org
Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Hi,

I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now 
appearing to have issues with apache.  Any help would be greatly appreciated.

[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: 
Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1 configured 
-- resuming normal operations
[Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094: Command 
line: '/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -D 
FOREGROUND'
[Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client 
10.1.10.248:52638] AH01797: client denied by server configuration: 
/opt/otrs/bin/cgi-bin/index.pl

Below is my apache2-httpd.include.conf

# --
# added for OTRS (http://otrs.org/)
# --

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"



# Setup environment and preload modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload

# general mod_perl2 options

Order allow,deny
Allow from all
 Require all granted
#ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler  perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv



Order allow,deny
Allow from all

= 2.4>
Require all granted



Require all granted

 

Order allow,deny
Allow from all

= 2.4>
Require all granted




# mod_perl2 options for GenericInterface

PerlOptions -ParseHeaders





AllowOverride None
Options +ExecCGI -Includes



Order allow,deny
Allow from all

= 2.4>
Require all granted



  Require all granted




AddOutputFilterByType DEFLATE text/html text/javascript 
application/javascript text/css text/xml application/json text/json
 





AllowOverride None



Order allow,deny
Allow from all

= 2.4>
Require all granted



Require all granted




AddOutputFilterByType DEFLATE text/html text/javascript 
application/javascript text/css text/xml application/json text/json
 


# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js

# Set explicit mime type for woff fonts since it is relatively new and 
apache may not know about it.
AddType application/font-woff .woff




# Cache css-cache for 30 days


Header set Cache-Control "max-age=2592000 must-revalidate"



# Cache css thirdparty for 4 hours, including icon fonts


Header set Cache-Control "max-age=14400 must-revalidate"



# Cache js-cache for 30 days


Header set Cache-Control "max-age=2592000 must-revalidate"



# Cache js thirdparty for 4 hours


Header set Cache-Control "max-age=14400 must-revalidate"




# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000

Thank you,
Shawn
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

2016-02-05 Thread Gadow, Shawn


I continued with the process despite the error and now this 
http://imgur.com/DgCG4GN is the error I receive now. It still states otrs 4 yet 
I upgraded to 5 and it also states that by browser is too old. I have tested in 
FF,Chrome,IE and Edge.

Thank you,

Shawn



From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Gadow, Shawn
Sent: Friday, February 5, 2016 11:46 AM
To: User questions and discussions about OTRS. 
mailto:otrs@otrs.org>>
Subject: Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Update,

I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it 
resulted in the same error.

Thank you,
Shawn

From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Gadow, Shawn
Sent: Thursday, February 4, 2016 3:52 PM
To: otrs@otrs.org
Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Hi,

I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now 
appearing to have issues with apache.  Any help would be greatly appreciated.

[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: 
Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1 configured 
-- resuming normal operations
[Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094: Command 
line: '/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -D 
FOREGROUND'
[Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client 
10.1.10.248:52638] AH01797: client denied by server configuration: 
/opt/otrs/bin/cgi-bin/index.pl

Below is my apache2-httpd.include.conf

# --
# added for OTRS (http://otrs.org/)
# --

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"



# Setup environment and preload modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload

# general mod_perl2 options

Order allow,deny
Allow from all
 Require all granted
#ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler  perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv



Order allow,deny
Allow from all

= 2.4>
Require all granted



Require all granted

 

Order allow,deny
Allow from all

= 2.4>
Require all granted




# mod_perl2 options for GenericInterface

PerlOptions -ParseHeaders





AllowOverride None
Options +ExecCGI -Includes



Order allow,deny
Allow from all

= 2.4>
Require all granted



  Require all granted




AddOutputFilterByType DEFLATE text/html text/javascript 
application/javascript text/css text/xml application/json text/json
 





AllowOverride None



Order allow,deny
Allow from all

= 2.4>
Require all granted



Require all granted




AddOutputFilterByType DEFLATE text/html text/javascript 
application/javascript text/css text/xml application/json text/json
 


# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js

# Set explicit mime type for woff fonts since it is relatively new and 
apache may not know about it.
AddType application/font-woff .woff




# Cache css-cache for 30 days


Header set Cache-Control "max-age=2592000 must-revalidate"



# Cache css thirdparty for 4 hours, including icon fonts


Header set Cache-Control "max-age=14400 must-revalidate"



# Cache js-cache for 30 days


Header set Cache-Control "max-age=2592000 must-revalidate"



# Cache js thirdparty for 4 hours


Header set Cache-Control "max-age=14400 must-revalidate"




# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000

Thank you,
Shawn
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] otrs Digest, Vol 89, Issue 4

[otrs] Help Query

Re: [otrs] Help Query

Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

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