[otrs] Error on OTRS 5.0.6
Agent can't receive notofication : Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:06:04 2016error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:06:04 2016error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:06:04 2016error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:05:48 2016error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:05:48 2016error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'nfplac...@gmail.com Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 Impossible to send message to: nfplac...@gmail.com . Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 Can't send message: 550Start mail input; end with . Thu Feb 4 19:09:06 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'p.nj...@gelgh.com Thu Feb 4 19:09:06 2016 error OTRS-CGI-43 Need MimeType! Thu Feb 4 19:06:34 2016 error OTRS-CGI-43 Need Name! Thu Feb 4 19:03:46 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'nfplac...@gmail.com Thu Feb 4 19:03:46 2016 error OTRS-CGI-43 Need MimeType! Thu Feb 4 19:02:13 2016 error OTRS-CGI-43 Impossible to send message to: nfplac...@gmail.com . Thu Feb 4 19:02:13 2016 error OTRS-CGI-43 Can't send message: 550Start mail input; end with . Thu Feb 4 18:51:19 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 'Ticket create notification' notification could not be sent to agent 'd.app...@gelgh.com Thu Feb 4 18:51:19 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 Can't send message: 550Start mail input; end with . Thu Feb 4 18:51:17 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 'Ticket create notification' notification could not be sent to agent 'e.of...@gelgh.com Regards, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Error on OTRS 5.0.6
Hi, 04/02/2016 21:20 - Placide Lysias NJAMI wrote: > Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Customer' does > not exist! > Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Agent' does > not exist! > Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System > /LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel > /cpan-lib /opt/otrs/ This type of linking is provided by KIX4OTRS AFAIR. This is NOT an OTRS issue. Re-install the package. or De-Install. Find your ID of link type in Database DELETE FROM `database`.`link_relation` WHERE `link_relation`.`source_object_id` = x; > Can't send message: 550Start mail input; end with . This is/was a issue with misconfigured Mailserver AFAIR. Something with Buffer Size or so. You may google it - or update (correct) your MX. -- Florian PS: Salutations+Signatures + a readable font helps to get (more) answers :) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] error AH01797 Upgraded from 4.13 to 5.06
Hi, I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now appearing to have issues with apache. Any help would be greatly appreciated. [Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1 configured -- resuming normal operations [Thu Feb 04 15:19:10.970056 2016] [core:notice] [pid 9670] AH00094: Command line: '/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf -D SYSTEMD -D FOREGROUND' [Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client 10.1.10.248:52638] AH01797: client denied by server configuration: /opt/otrs/bin/cgi-bin/index.pl Below is my apache2-httpd.include.conf # -- # added for OTRS (http://otrs.org/) # -- ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # Setup environment and preload modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Reload Perl modules when changed on disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # general mod_perl2 options Order allow,deny Allow from all Require all granted #ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all = 2.4> Require all granted Require all granted Order allow,deny Allow from all = 2.4> Require all granted # mod_perl2 options for GenericInterface PerlOptions -ParseHeaders AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all = 2.4> Require all granted Require all granted AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json AllowOverride None Order allow,deny Allow from all = 2.4> Require all granted Require all granted AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json # Make sure CSS and JS files are read as UTF8 by the browsers. AddCharset UTF-8 .css AddCharset UTF-8 .js # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it. AddType application/font-woff .woff # Cache css-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" # Cache css thirdparty for 4 hours, including icon fonts Header set Cache-Control "max-age=14400 must-revalidate" # Cache js-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" # Cache js thirdparty for 4 hours Header set Cache-Control "max-age=14400 must-revalidate" # Limit the number of requests per child to avoid excessive memory usage MaxRequestsPerChild 4000 Thank you, Shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
