Re: [otrs] OTRS Fork

2016-02-01 Thread Placide Lysias NJAMI 
Hi,

But Today is the 1st of February.  What about the new fork ?


Best Regards / Cordialement
-

Placide NJAMI | HEAD OF IT DEPARTMENT
GOLDEN EXOTICS LTD – GHANA
P.O. Box K.I.A. 16105 - ACCRA
Email: p.nj...@gelgh.com

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Envoyé : lundi 1 février 2016 12:00
À : otrs@otrs.org
Objet : otrs Digest, Vol 89, Issue 1

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Today's Topics:

   1. Re:  OTRS fork (Placide Lysias NJAMI)


--

Message: 1
Date: Sun, 31 Jan 2016 12:28:36 +
From: Placide Lysias NJAMI 
Subject: Re: [otrs] OTRS fork
To: 
Message-ID: <000801d15c22$e8f4dd20$bade9760$@gelgh.com>
Content-Type: text/plain; charset="iso-8859-1"

Dear All

Please what about the OTRS Fork announced here ?


Best Regards / Cordialement
-

Placide NJAMI | HEAD OF IT DEPARTMENT
GOLDEN EXOTICS LTD ? GHANA
P.O. Box K.I.A. 16105 - ACCRA
Email: p.nj...@gelgh.com

-Message d'origine-
De?: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
otrs-requ...@otrs.org
Envoy??: jeudi 10 d?cembre 2015 11:11
??: otrs@otrs.org
Objet?: otrs Digest, Vol 87, Issue 15

Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-requ...@otrs.org

You can reach the person managing the list at
otrs-ow...@otrs.org

When replying, please edit your Subject line so it is more specific than
"Re: Contents of otrs digest..."


Today's Topics:

   1.  Information about OTRS fork: KIX4OTRS -> KIX (Anna Brakoniecka)
   2. Re:  Information about OTRS fork: KIX4OTRS -> KIX (Martin JERGA)


--

Message: 1
Date: Thu, 10 Dec 2015 11:47:53 +0100
From: Anna Brakoniecka 
Subject: [otrs] Information about OTRS fork: KIX4OTRS -> KIX
To: otrs@otrs.org 
Message-ID: 
Content-Type: text/plain; charset="utf-8"

Dear OTRS-Community, 

?
if you weren't aware of it until now: yes, we are working on the OTRS fork.
In the last years OTRS AG has been responsible for tricky community work and
difficult partnership within OTRS software. It makes real innovation
impossible. We will split off into KIX based on OTRS 5 with our community
module KIX4OTRS 8.
?
The most important facts about our OTRS fork:
?
 - The new service management system is called KIX.
 - KIX4OTRS is Open Source Software and KIX will continue it.
 - We plan to establish a community incl. building up a forum and partner
network.
 - We will offer a migration strategy. Users of (KIX4)OTRS won't notice huge
changes in the first step so that the migration will be kept as simple as
possible. 
 - If you stay with OTRS standard, we won't leave you alone with it. We help
furthermore within OTRS issues.
 - We keep promises we made: published releases of KIX4OTRS will be
maintained as usual. KIX4OTRS 8 for OTRS 5 will be published in January 2016
and will be maintained until Dec 2018. KIX4OTRS 7.1 will be maintained until
Dec 2017.

?
We thank you for your feedback and patience. We'll inform you about further
details in the coming weeks (among all in our social media channels, at OTRS
forum and via our newsletter or news http://www.cape-it.de/news-en for
English and http://www.cape-it.de/news for German contents).

?
Our press release is already online:
http://www.cape-it.de/en/company/press/press-releases/press-releases-reader/
capeit-breathes-new-life-into-service-management-a-fork-of-otrs-rises.html 

?
If you have questions or if you wish to subscribe to the newsletter, please
contact us directly via i...@cape-it.de 

?
Kind regards,

Anna Brakoniecka

?
?
**? Flexible providing of services related to OTRS ** 

** http://www.cape-it.de/order **
?
?
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy

Sch?nherrstr. 8, D-09113 Chemnitz
 

http://www.cape-it.de/
Tel:?+49?371 27095 620
Fax:?+49?371 27095 625
AG?Chemnitz?-?HRB?23192
Gesch?ftsf?hrer?Rico?Barth,?Thomas?Maier

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Message: 2
Date: Thu, 10 Dec 2015 11:06:30 +
From: Martin JERGA 
Subject: Re: [otrs] Information about OTRS fork: KIX4OTRS -> KIX
To: User questions and discussions about OTRS. 
Messag

Re: [otrs] CC Customers during ticket submission

2016-02-01 Thread Gerald Young 
On a customer side, there's generally no ability to do what you request. On
a public ticketing system, this would be an easy way to spam or be abused
and especially problems with privacy issues. Even in a private ticket
system, it might be possible to include a DynamicField to list additional
recipients, but it might be up to the Agent to decide if this should also
go to everyone else, and whether this needs to be forwarded to a certain
other, etc.

On the agent side, you can create a normal Email or Phone ticket and after
creation, enroll process the ticket.

On Thu, Jan 28, 2016 at 6:35 PM, Saunders, Eric  wrote:

> I've had a request to allow users (both customers and agents) to "CC"
> other customers when they submit a new ticket so that multiple people will
> receive the new ticket notification to alert them that an issue they may be
> concerned with is being addressed. All of our ticket submissions are done
> thru the New Process Ticket form in the agent and customer web UIs. We do
> not support email submissions.
>
>
>
> As near as I can tell, there's no way to do this thru the New Process
> Ticket form in the customer UI. In the agent UI, the New Email Ticket form
> looks to be a step in the right direction, but I'd have to figure out how
> to customize the form to capture all the information I use my Activity
> Dialogs, reconfigure my Event Notifications, and then somehow convert an
> Email ticket into a Process ticket (which probably wouldn't be too hard
> with ACLs).
>
>
>
> Is there an easier way?
>
>
>
> Thanks
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Fork

2016-02-01 Thread Martin JERGA 
Hello,

We are all anxiously wainting for any information about KIX! 

I don't think High importance flag in a public mailing list is a proper way how 
to ask for new information. I would recommend to wait for public announcement 
or to contact Cape-IT directly.

Best regards

Martin


-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Placide 
Lysias NJAMI
Sent: Monday, February 1, 2016 3:25 PM
To: otrs@otrs.org
Subject: Re: [otrs] OTRS Fork
Importance: High

Hi,

But Today is the 1st of February.  What about the new fork ?


Best Regards / Cordialement
-

Placide NJAMI | HEAD OF IT DEPARTMENT
GOLDEN EXOTICS LTD - GHANA
P.O. Box K.I.A. 16105 - ACCRA
Email: p.nj...@gelgh.com

-Message d'origine-
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de 
otrs-requ...@otrs.org Envoyé : lundi 1 février 2016 12:00 À : otrs@otrs.org 
Objet : otrs Digest, Vol 89, Issue 1

Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-requ...@otrs.org

You can reach the person managing the list at
otrs-ow...@otrs.org

When replying, please edit your Subject line so it is more specific than
"Re: Contents of otrs digest..."


Today's Topics:

   1. Re:  OTRS fork (Placide Lysias NJAMI)


--

Message: 1
Date: Sun, 31 Jan 2016 12:28:36 +
From: Placide Lysias NJAMI 
Subject: Re: [otrs] OTRS fork
To: 
Message-ID: <000801d15c22$e8f4dd20$bade9760$@gelgh.com>
Content-Type: text/plain; charset="iso-8859-1"

Dear All

Please what about the OTRS Fork announced here ?


Best Regards / Cordialement
-

Placide NJAMI | HEAD OF IT DEPARTMENT
GOLDEN EXOTICS LTD ? GHANA
P.O. Box K.I.A. 16105 - ACCRA
Email: p.nj...@gelgh.com

-Message d'origine-
De?: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de 
otrs-requ...@otrs.org
Envoy??: jeudi 10 d?cembre 2015 11:11
??: otrs@otrs.org
Objet?: otrs Digest, Vol 87, Issue 15

Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-requ...@otrs.org

You can reach the person managing the list at
otrs-ow...@otrs.org

When replying, please edit your Subject line so it is more specific than
"Re: Contents of otrs digest..."


Today's Topics:

   1.  Information about OTRS fork: KIX4OTRS -> KIX (Anna Brakoniecka)
   2. Re:  Information about OTRS fork: KIX4OTRS -> KIX (Martin JERGA)


--

Message: 1
Date: Thu, 10 Dec 2015 11:47:53 +0100
From: Anna Brakoniecka 
Subject: [otrs] Information about OTRS fork: KIX4OTRS -> KIX
To: otrs@otrs.org 
Message-ID: 
Content-Type: text/plain; charset="utf-8"

Dear OTRS-Community, 

?
if you weren't aware of it until now: yes, we are working on the OTRS fork.
In the last years OTRS AG has been responsible for tricky community work and 
difficult partnership within OTRS software. It makes real innovation 
impossible. We will split off into KIX based on OTRS 5 with our community 
module KIX4OTRS 8.
?
The most important facts about our OTRS fork:
?
 - The new service management system is called KIX.
 - KIX4OTRS is Open Source Software and KIX will continue it.
 - We plan to establish a community incl. building up a forum and partner 
network.
 - We will offer a migration strategy. Users of (KIX4)OTRS won't notice huge 
changes in the first step so that the migration will be kept as simple as 
possible. 
 - If you stay with OTRS standard, we won't leave you alone with it. We help 
furthermore within OTRS issues.
 - We keep promises we made: published releases of KIX4OTRS will be maintained 
as usual. KIX4OTRS 8 for OTRS 5 will be published in January 2016 and will be 
maintained until Dec 2018. KIX4OTRS 7.1 will be maintained until Dec 2017.

?
We thank you for your feedback and patience. We'll inform you about further 
details in the coming weeks (among all in our social media channels, at OTRS 
forum and via our newsletter or news http://www.cape-it.de/news-en for English 
and http://www.cape-it.de/news for German contents).

?
Our press release is already online:
http://www.cape-it.de/en/company/press/press-releases/press-releases-reader/
capeit-breathes-new-life-into-service-management-a-fork-of-otrs-rises.html 

?
If you have questions or if you wish to subscribe to the newsletter, please 
contact us directly via i...@cape-it.de 

?
Kind regards,

Anna Brakoniecka

?
?
**? Flexible providing of services related to OTRS ** 

** http://www.cape-it.de/order **
?
?
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy

Sch?nherrstr. 8, D-09113 Chemnitz